AT&T 2462 Case of Difficulty, If the phone does not work at all, check these items first

2462_00_1 ATT CIB 1/28 1/28/02 9:52 AM Page 42

IN CASE OF DIFFICULTY

If you have difficulty operating this phone, try the suggestions below.

For Customer Service, visit our website at www.telephones.att.com or call

1 800 222–3111.Please retain your receipt as your proof of purchase.

If the phone does not work at all, check these items first:

•Make sure the power cord is plugged into the base and an electrical outlet not controlled by a wall switch.

•Make sure the telephone line cord is plugged firmly into the base unit and the telephone jack.

•Make sure the battery pack is installed correctly.

•If the screen displays LOW BATTERY, place the handset in the base and charge for at least eight hours.

•If the battery does not charge after eight hours, replace it with Replacement Battery 2401, SKU# 91077.

If the above suggestions do not solve the problem, try re-initializing the handset and base (see “To re-initialize the handset and base” below).

If you have no dial tone:

Check all the previous suggestions. If you still do not hear a dial tone, disconnect the phone and try another phone in the same jack. If there is no dial tone on that phone either, the problem is probably in your wiring or local service.

If you hear a two-beep signal when you try to use the handset:

•The handset and base are not communicating properly. You might be out of range. Move closer to the base and try again.

•If moving closer to the base does not help, follow the directions below to re-initialize the handset and base.

To re-initialize the handset and base:

1Disconnect the power to the base and handset charger.

2Remove the handset battery pack.

3Wait at least 15 seconds.

4Insert the handset battery pack.

5Connect the power to the base and handset charger.

6Put the handset in the handset charger to re-initialize.

7Wait for handset to display FOUND BASE.

42