| Appendix |
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Troubleshooting |
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Administration |
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Problem | Resolution |
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After upgrading firmware, the | Your Internet browser is displaying cached web |
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KH1508Ai / KH1516Ai still appears to | pages – not new ones. Clear your browser |
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be using the old firmware version. | cache; delete all temporary Internet files and |
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| cookies, close the Internet browser, and then |
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| open a new instance of the browser. |
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The default network setting for the | Use the local console OSD’s F4 function to |
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KH1508Ai / KH1516Ai is DHCP, but | give the KH1508Ai / KH1516Ai a fixed IP |
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the network uses fixed IP addresses | address. See page 33, for details. |
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and doesn’t have a DHCP server. |
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General Operation |
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Problem | Resolution |
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Erratic Operation | Press and hold the Reset Switch (see page 8) |
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| for longer than three seconds. |
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Mouse and/or keyboard not | Unplug the cable(s) from the console port(s), |
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responding due to improper mouse | then plug it back in again. |
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and/or keyboard reset. |
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Sudden loss of network connection | Close your KH1508Ai / KH1516Ai connection. |
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due to local reset of KH1508Ai / | Wait approximately 30 seconds, and log in |
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KH1516Ai. | again. |
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Mouse Pointer Confusion | If you find the display of two mouse pointers |
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| (local and remote) to be confusing or |
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| annoying, you can use the Toggle Mouse |
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| Display function to shrink the |
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| pointer. See page 85 for details. |
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Some characters that are keyed in | This is usually due to the local OS keyboard |
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don’t display on the remote system | language and the remote OS keyboard |
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| language being different. Make sure that the |
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| keyboard language for both systems are the |
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| same. |
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Video is a little blurred, or a little overly | Change the Cat5e/6 cable length setting. See |
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sharp. |
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