KH1508Ai / KH1516Ai User Manual
The Windows Client
Problem | Resolution |
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won't connect to the KH1508Ai / | DirectX 8.0 or higher must be installed on your |
KH1516Ai. | computer. |
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Remote mouse pointer is out of | 1. Use the AutoSync feature (see Video Settings, |
sync. | page 89), to sync the local and remote monitors. |
| 2. If that doesn't resolve the problem, use the |
| Adjust Mouse feature (see Mouse Synchroniza- |
| tion, page 110) to bring them back in sync. |
| 3. If the two methods described above fail to |
| resolve the problem, use the Toggle Mouse Dis- |
| play function (see page 85). |
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Part of remote window is off my | Use the AutoSync feature (see Video Settings, |
monitor. | page 89) to synchronize the local and remote |
| monitors. |
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My antivirus program reports that | The Windows Client Viewer uses an ActiveX plugin |
there is a trojan after I access the | (windows.ocx) that some antivirus programs |
KH1508Ai / KH1516Ai with my | mistakenly see as a virus or trojan. We have tested |
browser and then open the | our firmware extensively and found no evidence of |
Windows Client Viewer. | a virus or trojan. You can add the plugin to your |
| antivirus program’s White List and use the Viewer |
| safely. If you are reluctant to use the Windows |
| Client Viewer, however, you can simply use the |
| Java Client Viewer, instead. |
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The Java Client
For connection and operation problems, see the table below:
Problem | Resolution | |
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| |
Java Client won't | 1. Java JRE 6 update 3 or higher must be installed on your com- | |
connect to the | puter. | |
KH1508Ai / | 2. Make sure to include the correct name of the web page | |
KH1516Ai. | ||
when you specify the KH1508Ai / KH1516Ai's IP address. | ||
| ||
| 3. Close the Java Client, reopen it, and try again. | |
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| |
Pressing the | Java doesn't support the Windows Menu key. | |
Windows Menu key |
| |
has no effect. |
| |
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Java Client | Exit the program and start again. | |
performance |
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deteriorates. |
| |
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National language | When entering national language characters, if your local | |
characters do not | keyboard is set to a | |
appear. | must set the remote computer's keyboard layout to English. | |
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