Maintenance and Troubleshooting
Troubleshooting Guide
Many common problems have simple solutions. Check quickly through the following list before calling for
service.
| Symptom |
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| Possible Cause/Solution |
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| Nothing appears on the window when the power |
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| • | Is the machine plugged in ? |
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| switch is turned on. |
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| • | Does the wall outlet have power ? |
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| The unit does not receive faxes. |
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| • | Is the AUTO RECEIVE indicator lit ? |
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| • Make sure the paper cover is closed securely. |
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| • Make sure the handset is in the cradle. |
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| Receiving fails after you press [START/COPY] |
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| • Did you press [START/COPY] before hanging |
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| up the handset ? |
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| The unit does not send faxes. |
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| • Are documents properly loaded, and face down ? |
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| • Did you press [START/COPY] before hanging |
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| up the handset ? |
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| Received faxes are dirty or hard to read. |
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| • Poor original or dirty scanning glass on sending |
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| machine. |
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| The unit does not make copies. |
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| • Are documents properly loaded, and face down ? |
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| You get no dial tone. |
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| • Is the telephone line cord connected properly ? |
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| If not, Connect the cord to TEL LINE jack. |
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| • Make sure the power switch is ON. |
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| • Is the handset curl cord connected properly ? |
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| When you are sending or copying documents |
| • The unit has overheated and shut itself off. |
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| continuously, warning tone sounds and the |
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| Let it cool down then try using again. |
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| ERROR indicator flickers, then you can’t do |
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| anything with the unit. |
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| Automatic document feeder does not work | • ADF rubber is dirty. Clean it (see page 30). |
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| properly, so 2 or more s h e e t s f e e d | • | If you still have problem on the automatic feeding |
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| simultaneously. |
| replace it with new one. |
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| The ERROR indicator is lit. | • Communication error occurs. Try again. |
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| • The recording paper or a document has jammed |
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| in the unit. In case of document jam, check if the |
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| thickness, length, and size of the document arc |
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| acceptable for sending (see page 23). |
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28
