Reaching Sprint Customer Service | Audiovox PM8912 guide

Reaching Sprint Customer Service

You can reach Sprint Customer Service by:

Dialing or on your Sprint PCS Phone.

Signing on to your account at www.sprintpcs.com

Calling us toll-free at 1-888-211-4727 (Consumer customers), 1-877-CLEARPY (253-2779) (Clear Pay customers), or 1-888-788-4727 (Business customers)

Writing to us at Sprint Customer Service, P.O. Box 8077, London, KY 40742

Receiving Automated Usage and Invoicing Information

For your convenience, your phone gives you access to invoicing information on your Sprint PCS Account. This information includes balance due, payment received, invoicing cycle, and the number of minutes used since your last invoicing cycle. (Normal airtime usage will apply.)

To access this information:

Press or .

Note:

This service may not be available in all Affiliate markets.

Sprint PCS DirectoryAssistance

Sprint PCS Directory Assistance provides a variety of services, including residential, business, and government listings; assistance with local or long-distance calls; movie listings; hotel, restaurant, shopping, and major local event information. There is a per-call charge and you will be billed for airtime.

Press or .

Sprint PCS Operator Services

Sprint PCS Operator Services can provide assistance in placing collect calls or calls billed to a local telephone calling card or third party.

Press .

For more information or to see the latest in products and services, visit us online at www.sprintpcs.com.

Note:

Sprint PCS Operator Services may not be available in all Affiliate markets.

Section 1A: Setting Up Service

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Audiovox PM8912 manual Reaching Sprint Customer Service, Receiving Automated Usage and Invoicing Information

Contents

Sprint PCS Vision Picture Phone PM-8912 by Audiovox Table of Contents 2B. ControllingYour Phone’s Settings 2E. NavigatingThrough Menus 2H. Personal Organizer 106 Safety Guidelines and Warranty Information Welcome to Sprint Welcome and thank you for choosing Sprint Introduction Getting Started Setting Up Service Setting Up Service UnlockingYour Phone Getting Started With Sprint PCS ServiceDetermine if Your Phone is AlreadyActivated ActivatingYour Phone Getting Help Setting UpYour VoicemailTo set up voicemail Visiting Our Website To access this information Reaching Sprint Customer ServiceSprint PCS Operator Services Receiving Automated Usage and Invoicing Information Understanding Your Sprint PCS Phone Your Sprint PCS PhoneThe Basics Your Sprint PCS Vision Phone The Basics Front View of Your Phone Navigation Key Key FunctionsSoftkey Buttons Viewing the Display Screen Features of Your Sprint PCS Vision Picture Phone Turning Your Phone On and Off Using Your Phone’s BatteryBattery Capacity Turning Your Phone On To install your phones Li-Ion battery Installing the BatteryRemoving the Battery To remove your battery, follow these easy steps To use the AC Charger provided with your phone Charging the BatteryUsing the AC Charger Making and Answering Calls To make a call using your keypadDisplaying Your Phone Number Making Calls Ending a Call To disconnect a call when you are finishedAnswering Calls Missed Call Notification Changing the Ringer VolumeSpeaker Mode Voice Dial Send My Phone Number Muting a CallSilent Calling Emergency Numbers In-Call Options End-of-Call Options Finding a Phone Number To save a number from standby modeSaving a Phone Number To find a phone number To dial or save phone numbers with pauses Dialing and Saving Phone Numbers With PausesDialing From the Internal Phone Book To dial directly from an internal Phone Book entry Using One-Touch/Two-Touch Speed Dialing To change the character input mode when writing a message Selecting a Character Input ModeTo change the character input mode for a phone book entry EnteringText Entering Characters by Tapping the Keypad Entering Characters Using T9 Text InputAdding a Word to theT9 Database To add a word to the T9 Text Input database Entering Numbers,Symbols and Emoticon Controlling Your Phone’s Settings Controlling Your Phone’s Settings Ringer Sound SettingsVolume Voice Call Speaker Key BeepMessaging Off, Level 1 Level To adjust the power on volume Power OnPower Off To adjust the power off volume Selecting Ringer Types for Messaging RingersSelecting Ringer Types for Voice Call Selecting Ringer Types for Voicemail Minute ServiceAlerts Fade Low SignalConnect Tone Length To adjust the tone lengthRoam Ringer Graphics Display SettingsMenu Style Screen Saver Incoming Call Select Incoming Call Greeting Setting Off or OnSub LCD To display or change your custom greeting Contrast To adjust the display’s contrastBacklight 8 Secs, 15 Secs, 30 Secs, Flip Open Games/ToolsMessageAlert Location Settings To enable your phone’s Location feature Callback Number MessagingNotification Pre-Set Messages Signature Reminder Select Airplane Mode Airplane ModeOther Settings CallAnswer Off, 5 Secs, 10 Secs, 18 Secs AutoAnswerAuto Redial Times To turn TTY Mode on or off TTY Mode Enable TTY or Disable TTY Language HFK Mode On, Off Voice SettingSelect Voice Setting Dialing Select Abbrev. Dial PBook MatchSpeed Dial To activate abbreviated dialing Key Guard Phone Information Setting Your Phone’s Security Setting Your Phone’s Security Setting Your Phone’s Security Change Lock Setting Your Phone’s SecurityLock Phone To change your lock code Outgoing Calls Special NumbersLimit Use Select Outgoing Calls Pictures To enable or disable the Call History displayCall History Select Call History Select Long Distance NumbersLong Distance Erasing Your Phone Book Resetting Your Picture AccountSelect Reset Picture Account Erasing Your Downloads Select Disable PCS Vision Resetting Your PhoneSelect Enable PCS Vision Enabling Sprint PCS Vision Net Guard Select Update Vision ProfileTo enable or disable Net Guard Updating Your Vision Profile Controlling Your Roaming Experience Controlling Your Roaming Experience Roaming on Digital Networks Understanding RoamingRecognizing Icons on the Display Screen Roaming on Analog Networks Setting Your Phone’s Roam Mode Set Mode To place roaming calls with Call Guard on Controlling Roaming Charges Using Call GuardTo turn Call Guard on or off To answer incoming roaming calls with Call Guard on Navigating Through Menus Navigating Through Menus Menu Navigation Menu Structure Viewing the Menus Selecting Menu Items Menu NavigationMenu Structure Backing Up Within a Menu Menu Diagram Viewing the Menus Downloads SettingsWeb Voice SVC Navigating Through Menus Managing Call History Managing Call History Viewing History Call, Save, Send Picture, Send Text, Prepend, Erase All Viewing HistoryMissed Calls To view a Call History entry Call, Save, Send Picture, Send Text, Prepend Outgoing CallsIncoming Calls All Calls Call, Send Picture, Send Text, Prepend, Erase All Incoming Calls Erase HistoryMissed Calls All Calls Using the Internal Phone Book Using the Phone Book Internal Phone Book Entry Options Select Add New Entry Adding a New Internal Phone Book EntryFinding Internal Phone Book Entries Fax #, Email, Group, Ringer, Graphic, Memo, Set Secret Select Speed Dial #’s Speed Dial NumbersMy Phone Number Renaming a Group Using Group Internal Phone Book EntriesAdding a New Group Deleting a Group Account Information Dialing Sprint PCS ServicesSprint Customer Service DirectoryAssistance Personal Organizer Personal Organizer Schedule To add an new event to your schedule View Memo Memo PadAdd Memo Erase To select the memo pad background image Settings Paper, Pattern, Sea, Sky, Flower Off AlarmTo set your phones alarm clock Daily How to do a math problem with the calculator Calculator World Clock To display the time and date in pre-programmed cities To time up to six events at once StopwatchTo operate the stopwatch Using Your Phone’s Voice Services Using Your Phone’s Voice Services Re-record,Review, or Save Voice Recognition ModeVoice Memo Press Options then Edit Caption or Play To erase all voice memos To play a voice memo in speaker modeTo play a voice memo To review a voice dial To review a voice dial in speaker modeVoice Dial To erase all voice dials TrainWords Yes Wake-Up UndoTrainAll Review, or Save Shutter SoundSelect Shutter Sound Using Your Phone’s Built-in Camera Using Your Phone’s Built-in Camera To take a picture from the menu To take a picture in standby modeTaking Pictures To take a picture with the phone closed Picture Options Creating Your Sprint PCS Picture MailSM PasswordTo create your Sprint PCS Picture Mail password Select Online Albums Select Upload Pictures Camera Mode Options Shutter 2, Say Cheese, Ready 123, Record own Sepia, Gray, Negative, Emboss, Sketch My PicturesCamera Options To display your phones stored pictures Viewing OnlineAlbums OnlineAlbumsSaved to Phone Options Select Online Albums Edit/Erase Online Album OptionsUploading Pictures Select Upload All Managing Online Sprint PCS Picture Mail FromYour Phone Using the Sprint PCS Picture Mail WebsiteManaging Sprint PCS Picture Mail To share online Sprint PCS Picture Mail Using Your Phone’s Built-in Camera 102Sharing Online Sprint PCS Picture Mail Re-record, and Erase To share an album from online modeUsing Your Phone’s Built-in Camera 103 Using Your Phone’s Built-in Camera 104 Account Information To access your online Albums options from your phoneUsing Your Phone’s Built-in Camera 105 Using Sprint PCS Service Features Sprint PCS Service Features Basics Sprint PCS Service Features The Basics 107 Voicemail Notification Using VoicemailSetting UpYour Voicemail RetrievingYour Voicemail Messages Setting Up Group Distribution Lists Using One-Touch MessageAccessUsing Expert Mode Voicemail Options Voicemail-to-Voicemail Message Reply Sprint PCS CallbackVoicemail-to-Voicemail Message Voicemail-to-Voicemail Message Forwarding ExtendedAbsence Greeting Clear EnvelopeContinue Recording Select Clear Envelope Sprint PCS Service Features The Basics 112 Voicemail Menu Key Composing SMS Text Messages Using SMS Text MessagingSprint PCS Service Features The Basics 113 Select Send Message Select Text Message Accessing SMSText Messages Using Canned Pre-set Messages Responding to Call Waiting Using Caller IDSprint PCS Service Features The Basics 115 Making a Three-Way Call To activate Call Forwarding Using Call ForwardingSprint PCS Service Features The Basics 116 To deactivate Call Forwarding Sprint PCS VisionSM Sprint PCS Vision 117 FindingYour User Name Getting Started With Sprint PCSVisionYour User Name Sprint PCS Vision 118 Launching a Sprint PCS Vision Connection ConnectingTo change your Net Guard settings To launch a Sprint PCS Vision connection Scrolling Browsing the WebSoftkeys Selecting Creating a Bookmark Going BackGoing to a SpecificWebsite Select Go to URL Reloading aWeb Accessing a BookmarkDeleting a Bookmark Restarting theWeb Browser AccessingAdditional Email Providers Accessing MessagingAccessing Sprint PCS Mail Sprint PCS Messaging Sprint PCS Vision 124 Accessing Instant MessagingSelect Instant Messaging Sprint PCS Vision 125 Accessing Wireless ChatroomsTo access a chatroom from the browser To send a new message Sending Sprint PCS Picture MailSelect Send Message Select Picture Mail Sprint PCS Vision 126 Downloading an Item Downloading Premium Services ContentAccessing the Download Menus Sprint PCS Vision 127 To download a selected item Using My Content ManagerTo access My Content Manager Sprint PCS Vision 128 Erasing a Downloaded File To download purchased content from My Content ManagerChecking Data Folder Memory To view your data folders memory status Downloading Games Accessing GamesGames Playing Games Erasing Downloaded Games Playing NetworkAccess GamesViewing Game Properties To erase a downloaded game from your Sprint PCS Phone Downloading Ringers Accessing RingersRingers To download an available ringer to your phone Assigning Downloaded Ringers Listening to RingersViewing Ringer Properties Messages, Voicemail, or Phonebook Sprint PCS Vision 134 Erasing Downloaded RingersPurchasing Ringers Downloading Screen Savers Accessing Screen SaversScreen Savers Select Screen Savers Assigning Downloaded Screen Savers Viewing Screen SaversViewing Screen Saver Properties Standby Sprint PCS Vision 137 Erasing Downloaded Screen SaversPurchasing Screen Savers Downloading Other Files Accessing Applications and OthersDownloadingApplications Select Applications Sprint PCS Vision 139 Sprint PCS Vision 140 WebExploring the Web When is my data connection dormant? Sprint PCSVision FAQsWhen is my data connection active? Sprint PCS Vision 141 Can I disable Sprint PCSVision data services? Sprint PCS Vision 142 Sprint PCS Voice CommandSM Sprint PCS Voice Command 143 Creating Your OwnAddress Book Getting Started With Sprint PCSVoice CommandTMSprint PCS Voice Command 144 It’s Easy to Get Started Making a Call With Sprint PCS Voice Command Sprint PCS Voice Command 145 Safety Guidelines Warranty Information Safety Safety Guidelines 147 Getting the Most Out of Your Reception Following Safety Guidelines Maintaining Safe Use of andAccess to Your PhoneUsing Your Phone While Driving Using Your Phone Near Other Electronic Devices Turning Off Your Phone Before Flying Restricting Children’s Access to Your PhoneSafety Guidelines 150 Turning Off Your Phone in Dangerous Areas Safety Guidelines 151 Caring for the BatteryProtecting Your Battery Disposal of Lithium Ion LiIon Batteries FCC Notice Acknowledging Special Precautions and the FCC NoticeSafety Guidelines 152 Body-Worn Operation FCC Radiofrequency Emission SpecificAbsorption Rates SAR forWireless PhonesSafety Guidelines 153 Safety Guidelines 154 Consumer Information on Wireless PhonesWhat is radiofrequency energy RF? How is radiofrequency energy used? What biological effects can be caused by RF energy? Safety Guidelines 155How is radiofrequency radiation measured? What levels of RF energy are considered safe? Why has the FCC adopted guidelines for RF exposure?Safety Guidelines 156 Safety Guidelines 157 Safety Guidelines 158 Safety Guidelines 159 What are wireless telephone base stations?Are wireless telephone base stations safe? Safety Guidelines 160 Do wireless phones pose a health hazard? Safety Guidelines 161 What is FDAs role concerning the safety of wireless phones? Safety Guidelines 162 What are the results of the research done already? What kinds of phones are the subject of this update?Safety Guidelines 163 Safety Guidelines 164 What about children using wireless phones? Safety Guidelines 165 Safety Guidelines 166 Safety Guidelines 167 How does FCC Audit Cell Phone RF? Safety Guidelines 168 User’s Guide Proprietary Notice Safety Guidelines 169Owner’s Record Terms & Conditions / Warranty 170 Terms & Conditions Manufacturer’s Warranty Terms and Conditions Manufacturer’s Warranty Terms and Conditions Terms and Conditions of ServicesTerms & Conditions / Warranty 171 Terms & Conditions / Warranty 172 Terms & Conditions / Warranty 173 Terms & Conditions / Warranty 174 Terms & Conditions / Warranty 175 Terms & Conditions / Warranty 176 Terms & Conditions / Warranty 177 Terms & Conditions / Warranty 178 Terms of Picture Mail Service Terms & Conditions / Warranty 179 Terms & Conditions / Warranty 180 Use of Picture Mail Terms & Conditions / Warranty 181 Privacy Policy Terms & Conditions / Warranty 182 Use Of Cookies Terms & Conditions / Warranty 183 Disclosure To Third Parties Terms & Conditions / Warranty 184 Questions Terms & Conditions / Warranty 185 Disclaimers Terms & Conditions / Warranty 186 Indemnity Terms & Conditions / Warranty 187 Manufacturer’s Warranty Terms & Conditions / Warranty 188 Terms & Conditions / Warranty 189 Page Index Index 191 Index 192