Chapter 1: Introduction

About This Guide

This guide is for personnel who administer Avaya Communication Manager, DHCP, HTTP/ HTTPS servers for 9600 Series SIP IP Telephones, a Local Area Network (LAN), SIP Enablement Services (SES) or a Network Time server.

The 9600 Series IP Telephones use Internet Protocol (IP) technology with Ethernet line interfaces and support both SIP and H.323 protocols. The 9600 Series IP Telephones provide support for DHCP, HTTP, and HTTPS over IPv4/UDP, which enhance the administration and servicing of the telephones. These telephones use DHCP to obtain dynamic IP Addresses, and HTTPS or HTTP to download new versions of software or customized settings for the telephones.

! Important:

This document covers administration for 9600 Series SIP IP Telephones only. For administration for 9600 Series IP Telephones using the H.323 protocol, see the Avaya one-X™ Deskphone Edition for 9600 Series IP Telephones Administrator Guide (Document Number 16-300698), available at: www.avaya.com/support.

This document does not cover administration for Avaya Distributed Office. Full documentation for Avaya Distributed Office is available on the Avaya support Web site, www.avaya.com/support.

Avaya does not provide product support for many of the products mentioned in this document. Take care to ensure that there is adequate technical support available for servers used with any 9600 Series IP and/or SIP IP Telephone system. If the servers are not functioning correctly, the 9600 Series IP Telephones might not operate correctly.

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Avaya 9600 manual Introduction, About This Guide

9600 specifications

The Avaya 9600 series is a robust line of desktop phones designed to meet the needs of modern business communication. Tailored for users who require advanced functionalities, the 9600 series offers a rich set of features that enhance productivity and collaboration in the workplace.

One of the standout features of the Avaya 9600 series is its high-resolution graphical display. The intuitive interface with customizable menu options makes it easy for users to navigate through various functions and settings. The color screen enhances visibility and allows for clearer visual communication, essential for today’s fast-paced business environments.

In terms of audio quality, the Avaya 9600 series excels with high-definition voice technology. Users can benefit from crystal-clear audio, which minimizes misunderstandings during calls and enhances remote collaboration. The phones are equipped with full-duplex speakerphone functionality, ensuring that all parties can be heard clearly during conference calls.

Another significant characteristic of the Avaya 9600 series is its support for a wide range of communication protocols, including Voice over IP (VoIP) and SIP (Session Initiation Protocol). This versatility enables seamless integration with various communication systems, making the 9600 series suitable for companies of all sizes. The phones can connect to both cloud-based and on-premise solutions, allowing businesses to choose the best communication strategy for their needs.

User personalization is a key aspect of the 9600 series. The phones come with programmable function keys that allow users to customize their setup according to individual preferences and frequently used features. Additionally, the series supports Bluetooth and USB connectivity, enabling users to connect a variety of headsets and accessories for enhanced audio options.

Security is paramount in business communications, and the Avaya 9600 series addresses this with advanced security features. The phones support encryption protocols to protect sensitive information during calls, ensuring that businesses can communicate confidentially without the risk of eavesdropping.

Lastly, the Avaya 9600 series is designed for scalability. As organizations grow, the phones can easily be integrated into existing systems or expanded to accommodate additional users without requiring significant changes to the infrastructure.

In summary, the Avaya 9600 series is a powerful communication tool that combines advanced features, superior audio quality, and robust security to empower businesses. Its adaptability and user-friendly design make it a preferred choice for organizations aiming to enhance their communication efficiency and productivity.