Avaya 9600 manual Voice Mail Integration, Auto Hold, Call Transfer Considerations

Voice Mail Integration

Voice Mail Integration

9600 Series SIP IP Telephones use the settings file to configure the Messages button by setting the system parameter MSGNUM to any dialable string. MSGNUM examples are:

●a standard telephone number the telephone should dial to access your voice mail system, such as AUDIX or Octel.

●a Feature Access Code (FAC) that allows users to transfer an active call directly to voice mail. FACs are supported only for QSIG-integrated voice mail systems like AUDIX or Octel. QSIG is an enhanced signaling system that allows the voice mail system and Avaya Communication Manager Automated Call Processing (ACP) to exchange information.

When the user presses the Messages button on the telephone, that number or FAC is automatically dialed, giving the user one-touch access to voice mail.

The settings file specifies the telephone number to be dialed automatically when the user presses this button. The command is:

SET MSGNUM 1234

where 1234 is the Voice Mail extension (CM hunt group or VDN). For more information, see Table 11.

Auto Hold

9600 Series SIP IP Telephones always provide auto hold, regardless of whether or not the Auto Hold parameter is administered on the IP Network System Parameters form.

Call Transfer Considerations

Unlike 9600 H.323 IP Telephones, the 9600 Series SIP IP Telephones transfer operation is controlled locally by the telephone and is not affected by the settings Abort Transfer?, Transfer Upon Hang-up and Toggle Swap, on page 7 of the system-parameters features screen.

Issue 2 December 2007 41