Chapter 9: Administering Applications and Options

Customizing Telephone Applications and Options

This chapter covers configuration options for activating/deactivating options and applications. The 9600 Series SIP IP Telephones offer the user numerous applications like Contacts, Call Log, Redial, and so on. Each of these applications allows the user to add, delete, or in some cases, edit entries. As the administrator, you might not want the user to have that level of functionality.

This chapter also contains information related to administering the Avaya A Menu to include the WML browser, and other browser setup information.

In 4600 and 9600 Series H.323 IP Telephones, the parameters APPSTAT (meaning Application permission status) and OPSTAT (meaning Options permission status) control application access and functionality. However, 9600 Series SIP IP Telephones have a more granular way of assigning functionality, with a specific parameter for each permission, as follows:

ENABLE_CALL_LOG - Allows end user access to the list of unanswered and answered calls. If disabled, the Call Log application is not displayed to the user and calls are not logged.

ENABLE_REDIAL - Allows the end user to redial one to three previously called numbers. If disabled, redialing is not available to the end user.

ENABLE_REDIAL_LIST - Allows the end user to select a number to redial from a list. If disabled, only the previously-dialed number can be redialed.

ENABLE_CONTACTS - Allows end user access to a list of numbers and to make calls by selecting a Contact Name/Number. If disabled, the Contacts application is not displayed to the user and a Contact list cannot be set up or maintained.

ENABLE_MODIFY_CONTACTS - If the Contacts application is enabled

(ENABLE_CONTACTS=1), this option allows or prevents the end user from changing or updating the Contact list.

PROVIDE_OPTIONS_SCREEN - If disabled, the Options & Settings menu is not displayed on the Avaya menu. The user cannot change any of the features and options associated with the Options & Settings menu.

PROVIDE_NETWORKINFO_SCREEN - If disabled, the Network Information menu is not displayed on the Avaya menu.

PROVIDE_LOGOUT - If disabled, Logout is not displayed to the user as an option on the Avaya menu.

These parameters have On (1=enabled)/Off (0=disabled) settings, and are described in detail in Table 11: 9600 Series SIP IP Telephones Customizeable System Parameters.

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Avaya 9600 manual Administering Applications and Options, Customizing Telephone Applications and Options

9600 specifications

The Avaya 9600 series is a robust line of desktop phones designed to meet the needs of modern business communication. Tailored for users who require advanced functionalities, the 9600 series offers a rich set of features that enhance productivity and collaboration in the workplace.

One of the standout features of the Avaya 9600 series is its high-resolution graphical display. The intuitive interface with customizable menu options makes it easy for users to navigate through various functions and settings. The color screen enhances visibility and allows for clearer visual communication, essential for today’s fast-paced business environments.

In terms of audio quality, the Avaya 9600 series excels with high-definition voice technology. Users can benefit from crystal-clear audio, which minimizes misunderstandings during calls and enhances remote collaboration. The phones are equipped with full-duplex speakerphone functionality, ensuring that all parties can be heard clearly during conference calls.

Another significant characteristic of the Avaya 9600 series is its support for a wide range of communication protocols, including Voice over IP (VoIP) and SIP (Session Initiation Protocol). This versatility enables seamless integration with various communication systems, making the 9600 series suitable for companies of all sizes. The phones can connect to both cloud-based and on-premise solutions, allowing businesses to choose the best communication strategy for their needs.

User personalization is a key aspect of the 9600 series. The phones come with programmable function keys that allow users to customize their setup according to individual preferences and frequently used features. Additionally, the series supports Bluetooth and USB connectivity, enabling users to connect a variety of headsets and accessories for enhanced audio options.

Security is paramount in business communications, and the Avaya 9600 series addresses this with advanced security features. The phones support encryption protocols to protect sensitive information during calls, ensuring that businesses can communicate confidentially without the risk of eavesdropping.

Lastly, the Avaya 9600 series is designed for scalability. As organizations grow, the phones can easily be integrated into existing systems or expanded to accommodate additional users without requiring significant changes to the infrastructure.

In summary, the Avaya 9600 series is a powerful communication tool that combines advanced features, superior audio quality, and robust security to empower businesses. Its adaptability and user-friendly design make it a preferred choice for organizations aiming to enhance their communication efficiency and productivity.