axis international marketing 2130R PTZ manual Symptoms, Possible Causes and Remedial Actions

AXIS 2130/2130R User’s ManualTroubleshooting 27

Symptoms, Possible Causes and Remedial Actions

Symptoms	Possible causes	Remedial actions
The AXIS 2130/2130R cannot	The IP address is already	Run the PING utility (as described above) and follow the
be accessed from a browser.	being used by another	appropriate recommendations.
	device.
	The IP address is located on a	Run the PING utility (as described in PINGing Your IP Address, on
	different subnet.	page 26). If you get “no response” or similar, the diagnosis is
		probably correct.
		In Windows, check that the IP address for your AXIS 2130/2130R is
		on the same subnet as your workstation. Exactly how this is done
		varies from one version of Windows to another. See Windows’ help
		for more information.
		If your AXIS 2130/2130R and your workstation are on different
		subnets, you will not be able to set the IP address. Contact your
		network administrator.
	In Windows 95, the ARP	In Windows 95, the ARP command cannot be used if you have an
	table was empty when you	empty ARP table. If the table is empty, re-install the product
	tried to set the IP address.	ensuring that the IP address for your own PC is also used.
		Type arp -ato view the ARP table. If it is empty, you must ping
		an existing unit on your network before you can download the IP
		address to the AXIS 2130/2130R, using ARP.
		Note: The AXIS IP Installer is an easy-to-use alternative for
		installing the unit.
	The IP address has changed.	Check that there is no DHCP server running on the network and
		disable BOOTP in the admin tools (Network>TCP).
		Note: The AXIS IP Installer will not work with DHCP.
	Other networking problems.	Test the network cable by connecting it to some other network
		device and then PINGing that device from your workstation.
		Test the unit’s network interface by connecting a local computer to
		the unit, using a standard Crossover (hub-to-hub) Cable.
	A programming script is	Restore the unit to the factory default settings.
	locking the unit.
The Power indicator is not	Faulty power supply.	Verify that you are using an Axis PS-D power supply.
constantly lit.
The Network indicator	Faulty cabling.	See Other networking problems, above.
displays red.
Your AXIS 2130/2130R works	Firewall protection.	Check the Internet firewall with your system administrator.
locally, but not externally.
	Default routers required.	Check if you need to configure the default router settings.
	The Internet site is too	Use a script running on your web server to relay images from the
	heavily loaded.	AXIS 2130/2130R to the Internet.