26 | Troubleshooting | AXIS 2130/2130R User’s Manual |
Alternatively, get a copy of the log file by typing the following command directly into the location/Address field (URL) of your browser:
http://<servername>/support/messages
The log file can be read in any text editor and will look something like this:
Log file Events
Sep 13 11:30:01 AxisProduct syslogd
Sep 13 11:30:02 AxisProduct camd[22]: camd $Revision: 1.66 $ starting up
Sep 13 11:30:03 AxisProduct sh: Firmware release: Axis 2130 PTZ Network Camera 2.32
Sep 13 11:30:03 AxisProduct sh: Network configuration for AxisProduct
Sep 13 11:30:03 AxisProduct sh: IP: 10.13.10.153 MAC: 00:40:8c:47:00:ba
Sep 13 11:30:03 AxisProduct sh: Netmask: 255.0.0.0 Broadcast: 10.255.255.255
Sep 13 11:30:03 AxisProduct sh: Network: 10.0.0.0 Gateway: 10.1.1.1
Sep 13 11:30:03 AxisProduct parhand[21]: starting server
Sep 13 11:30:03 AxisProduct dstd[31]: Starting $Revision: 1.7 $
Sep 13 11:30:03 AxisProduct ssid[32]: "Starting" 16:15:32 $Revision: 1.14 $ 0
Sep 13 11:30:04 AxisProduct phpd: "Starting" 16:17:07 $Revision: 1.3 $ 0
Sep 13 11:30:04 AxisProduct boa[34]: starting server
Sep 13 11:30:04 AxisProduct iod[36]: iod: Starting 16:19:35 $Revision: 1.16 $
Sep 13 11:30:05 AxisProduct sftpd[24]: sftpd $Revision: 1.109 $ starting up
Typical AXIS 2130/2130R Log File
PINGing Your IP Address
By sending a packet to the specified address and waiting for a reply, the PING utility can determine whether a specific IP address is accessible. It also provides a particularly useful method for confirming addressing conflicts with your AXIS 2130/2130R on the network.
Having disconnected your AXIS 2130/2130R, follow the instructions below in association with Symptoms, Possible Causes and Remedial Actions, on page 27, and run the PING utility to troubleshoot TCP/IP problems on your network:
1.Start a Command window and type ping x.x.x.x, where x.x.x.x is the IP address of the AXIS 2130/2130R.
2.If you receive the reply destination host unreachable, then the AXIS 2130/2130R is not accessible on your subnet. You must obtain a new IP address and reinstall the unit.
3.If this does not solve the problem, disconnect the AXIS 2130/2130R from the network and run PING again. See the table below for an interpretation of the results.
PING Reply | Interpretation and recommendation |
|
|
Reply from <IP address>: bytes = 32; time = 10 | The IP address is already used and cannot be used again. You must obtain a |
ms | new IP address. |
Request timed out | This IP address is not in use and is available for use with your AXIS |
| 2130/2130R. If you already installed the unit using this IP address, the |
| installation may have failed. Reinstall the unit. Also check all cabling. |
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