Troubleshooting
No, my network name is not listed - go to the troubleshooting solution titled “I can’t connect to the Internet wirelessly, and my network name is not listed”.
Problem:
I can’t connect to the Internet wirelessly, but my network name is listed.
Solution:
If the name of your network is listed in the “Available Networks” list, please follow the steps below to connect wirelessly:
1.Click on the correct network name in the “Available Networks” list.
2.If the network has security (encryption) enabled, you will need to enter the network key.
3.Within a few seconds, the tray icon in the lower
Problem:
I can’t connect to the Internet wirelessly, and my network name is not listed.
Solution:
If the correct network name is not listed under “Available Networks” in the wireless utility, please attempt the following troubleshooting steps:
1.Temporarily move computer, if possible, from five to 10 feet away from the router. Close the wireless utility, and reopen it. If the correct network name now appears under “Available Networks”, you may have a range or interference problem. Please see the suggestions discussed in the section titled “Placement of your Wireless Networking Hardware for Optimal Performance” in this User Manual.
2.Using a computer that is connected to the router via a network cable (as opposed to wirelessly), ensure that “Broadcast SSID” is enabled. This setting is found on the router’s wireless “Channel and SSID” configuration page. If you are still unable to access the Internet after completing these steps, please contact Belkin Technical Support.
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