Troubleshooting Guide
| (Setup\Network\Setting) |
| z Check to ensure that the other devices on your |
| network are configured correctly to connect |
| with another network device. |
|
|
EPG data is not | z Do you have an account subscription with an |
present in the | EPG data provider? (eg. Ice TV) |
Guide, or the EPG | z Check with your provider to ensure that your |
data in the Guide is | account subscription is current and that your |
incorrect for my | account is correctly configured for your region. |
region | z Have you correctly configured the product with |
| your provider’s account subscription details? |
| (Setup\Network\Ice Guide) |
| z Is the product correctly configured and |
| connected to a network device that can |
| regularly access the internet to receive EPG |
| data from your provider? |
|
|
The picture looks | z Check if the product has been configured to |
squashed or | display the correct TV Aspect Ratio. |
too wide | (Setup\Configuration\A/V Output) |
| z Check if the TV has been configured to display |
| the correct TV Aspect Ratio. (see your TV user |
| guide for information) |
|
|
Unable to access | z Check if system settings on the product have |
Setup Menu | been locked with a PIN. |
options | (Setup\Miscellaneous\Access Control) |
|
|
Unable to use “trick | z Check if Time Shift is enabled. |
mode” functions | (Setup\Miscellaneous\Preferences) |
with live TV | z Ensure the Time Shift buffer contains enough |
| data to execute the desired function. |
|
|
Unable to play | z Check if the media files are in a format that is |
media files | supported by the product. |
| z Check if the media files are playable on |
| another device or if there may be some issue |
| or error with the actual media files. |
| z If the media files are stored on a disc, check if |
| the disc is scratched or needs cleaning. |
|
|
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