User Guide
SWDT643442-941426-0810050917-001
Contents
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Quick Help
Set up an email address
Top
Change your ring tone, notifiers, or reminders
Use a picture as your device wallpaper
Download a theme
Supported audio and video file formats
Reconcile email over the wireless network
Open, close, or switch between tabs
Add a signature to your work email
Find important keys
About the Menu key and Escape key
About the slider and keyboard
About multitasking
Move around the screen
Zoom and pan screens
Select commands using toolbars and pop-up menus
Visit the Setup application
Start using your device
Turn on or turn off a network connection
Find your phone number
Feature availability
Reconcile email over the wireless network
Wireless synchronization
Synchronize organizer data over the wireless network
Clock and time zone
Bluetooth technology options
Connect to a Wi-Fi network
Turn on Bluetooth technology
Pair with a Bluetooth enabled device
Change the display font
Troubleshooting Basics
Change the language
Find more information
Am not receiving text messages
Am not receiving messages
Email is not reconciling over the wireless network
Battery is not charging
Cannot save media files
Cannot pair with a Bluetooth enabled device
Cannot connect to a Wi-Fi network
Time on my device is incorrect
Discover the Home screen
Switch themes
Add, change, or delete a folder on the Home screen
Personalize your device
Change what happens when you type on the Home screen
Find or hide an application icon
Automatic shutoff and lock
Change the display font
Navigation and typing
Change the language
Set the cursor speed
File transfer and download
Add a message that appears when your device is locked
Assign an application to a Convenience key
About adding applications
Change the default volume for calls
Set up speed dial for a contact
Phone options
Change your ring tone, notifiers, or reminders
Map options
Contact options
Clock options
Ask a question online on
BlackBerry basics shortcuts
Shortcuts
Phone shortcuts
Message shortcuts
Move the cursor to edit text
Typing shortcuts for the touch screen keyboard
File and attachment shortcuts
Typing shortcuts for the slide-out keyboard
Media shortcuts
Turn the audio boost feature on if you are using a headset
Browser shortcuts
Search shortcuts
Calendar shortcuts
Cannot use a shortcut
Troubleshooting Shortcuts
Phone basics
Phone
Make a call
Answer a call
Mute a call
Answer a second call
Place a call on hold
Turn on the speakerphone
Switch applications during a call
Dial using numbers or letters
About using a headset
About emergency calls and Emergency Callback Mode
Adjust the volume
Volume
Change the default volume for calls
Make an emergency call
Change the voice mail access number and password
About your voice mail greeting and voice mail password
Voice mail
Improve sound quality for all calls
Speed dial
Set up speed dial for a contact
Call waiting, call forwarding, and call blocking
Change the contact that is assigned to a speed dial key
Forward calls
About call forwarding
Add, change, or delete a call forwarding number
About call blocking
Fixed dialing and smart dialing
Change the call blocking password
Block calls
About fixed dialing
Add, change, or delete a contact in your fixed dialing list
Set the default country code and area code
About smart dialing
Set options for dialing extensions
Conference calls
About conference calls
Make a conference call
Speak privately with a contact during a conference call
Call logs
Disconnect a contact from a conference call
Leave a conference call
Delete call logs
Send a call log
Add, change, or delete call log notes
View call logs in the Messages application
Multiple phone numbers
Switch the active phone number
Phone options
About multiple phone numbers
Sort phone numbers or contacts on the Phone screen
Hide or display your phone number when you make calls
Turn off the prompt that appears before you delete items
About hearing aid mode
Reset a call timer
Turn on hearing aid mode
About TTY support
Cannot make or receive calls
Troubleshooting Phone
My phone number appears as Unknown in the Phone application
Cannot make calls using a voice command
Cannot check my voice mail
Cannot change the number of times that my device rings
Some features are not available on my device
Perform an action using a voice command
Voice commands
Available voice commands
Turn off choice lists for voice commands
Change the language for voice commands
Change the options for voice prompts
Improve voice recognition
Troubleshooting Voice dialing
Composing and sending email
Messages
Send an email
Resend a message
Check spelling
Reply to or forward an email or PIN message
Save a draft of a message
Attach a file to an email
Delete the disclaimer from an email
Change or remove your signature
Delete the original text from a reply message
Viewing and replying to email
Mark a message as opened or unopened
View an address instead of a display name
Save a message
Delete messages
Change how a message inbox displays messages
Add, change, or remove a flag
Group email by subject
Hide messages from the Messages application
Hide sent messages from the message inbox
Filing email
Forward messages from a specific email folder to your device
Set an out-of-office reply
Email options
Turn on or turn off read receipts
Stop loading pictures in Html email messages
Receive only the first section of long email messages
Hide the new or unopened message indicator
Stop displaying recent contacts in email address fields
Storing and forwarding email
View call logs in the Messages application
About email filters
Email filters
Create an email filter
Create an email filter based on a contact or subject
Turn on an email filter
Options for email filters
Change, prioritize, or delete an email filter
Synchronizing email
About synchronization
Manage email reconciliation conflicts
About synchronization conflicts
About PIN messages
PIN messages
Find your PIN
Composing and sending PIN messages
Set an importance level for received PIN messages
Create a link for a PIN
Viewing and replying to PIN messages
View filed messages
Set how long your device stores messages
PIN message options
About text messages
Text messages
Send a text message
Composing and sending text messages
Set whether pressing the Enter key sends text messages
Forward a text message
Attach a file to a text message
Viewing and replying to text messages
Set the importance level for text messages that you send
Save a media file from a text message
Delete the history from a text message
Save a contact attachment from a text message
Options for text messages
Stop receiving text messages when roaming
Add an appointment to your calendar from a text message
Change the appearance of text messages
Store text messages on your SIM card
Block text messages
Turn off AutoText for SMS text messages
Set a wireless network type for sending text messages
About cell broadcasting
Cell broadcasting
Turn on cell broadcasting
Stop receiving messages from a cell broadcast channel
Block incoming messages
Security options for messages
Add a contact to your allowed sender list
Attachments
Reset a blocked message counter
About files and attachments
Open a file or an attachment
Open a link in a file or an attachment
Send a file as an attachment
Set font options for a file or an attachment
View properties for a file
IBM Lotus Notes native encrypted messages
MIME-protected messages
VCard contact attachments
MIME-protected message basics
About IBM Lotus Notes native encrypted messages
PGP protected messages
PGP protected message basics
File and attachment shortcuts
Cannot send messages
Troubleshooting Messages
Am not receiving email from personal folders on my computer
Am not receiving messages
Cannot file email
Am not receiving text messages
Cannot send text messages
Some messages no longer appear on my device
Message or attachment does not appear or is truncated
Email filters are not working correctly
Some email folders appear dimmed
Cannot turn on cell broadcasting
Cannot attach a file to a text message
Question mark appears on a slide
Skipped content bar appears in a document
File basics
Files
Save a file from your organizations network to your device
Search for a file that is saved on your device
Move, rename, or delete a file
Managing files and attachments
View the content of a cell
View the table of contents in a document
View tracked changes in a document
Move around a spreadsheet
Switch slides
Switch presentation views
Set display options for a spreadsheet
Move around pages in a multipage .tif file
Troubleshooting Attachments
Message or attachment does not appear or is truncated
Music
Media
Play a media file
Shuffle or repeat songs
Change the order of songs in a playlist
Add the song that is playing to a playlist
Delete a song from a playlist
Rename or delete a playlist
Improve sound quality for media files
Amplify the volume using the audio boost feature
Rename, move, copy, or delete an audio file or a video file
View properties for a media file
Podcasts
Videos
Keep backlighting on when you play a video
Display closed captions in videos
Record a video
Video camera
Turn on video lighting
Change the video size and format
Change the camera scene mode
Change the flash setting for pictures that you take
Camera
Take a picture
Geotag pictures that you take
Change the autofocus setting
Turn off digital zoom for the camera
Reduce blurriness in the pictures that you take
Change the location for storing pictures that you take
Pictures
Zoom, pan, or rotate in a picture
Save a picture from a text message or a web
Change the number of seconds between slides in a slide show
View pictures as a slide show
View pictures in list view or thumbnail view
Create a picture folder
Find a picture that you took with the camera
Voice notes
Record a voice note
Ring Tones
Download a ring tone
Storage and media cards
Media storage
About compression
Turn off media card support
About file encryption
Turn on encryption
Create a picture folder
Picture folders
Import pictures to the Pictures application
Find a picture that you took with the camera
About transferring and synchronizing media files
Transferring and downloading media files
Download a picture
Receive a media file using Bluetooth technology
Send or share a media file
Supported audio and video file formats
My device is not using the correct ring tone or wallpaper
Troubleshooting Media
Some pictures that I take are blurry
Cannot save media files
Flash dims or turns off
Cannot open media files
Cannot find podcasts
My device does not recognize my media card
About ring tones, sounds, and alerts
Ring tones, sounds, and alerts
Change your ring tone, notifiers, or reminders
Add a custom profile
Silence your device
Add a contact alert
Flashing LED
Troubleshooting Ring tones, sounds, and alerts
Change alarm notification options
Turn on event sounds
My device is ringing or vibrating more times than expected
User Guide
Browser basics
Browser
Browsing web pages
Viewing, copying, and forwarding addresses
Viewing pictures and playing media files
Browser bookmarks
Add, rename, or delete a bookmark folder for web pages
RSS feeds
About RSS feeds
Add an RSS feed from the browser
Change your home page or start
Browser options
Turn off JavaScript support
Stop blocking pop-ups on web pages
Delete browsing information
Set the character encoding for all web pages
Turn off cookies in the browser
Turn on geolocation in the browser
Browser security
About TLS
TLS options
Browser push
Add a trusted content server
Manage browser security
About browser push
Turn off browser push
Browser push options
Turn on browser shortcuts
Browser shortcuts
No browser is available on my device
Troubleshooting Browser
Cannot play a song or video on a web
Cannot open a new tab
Calendar basics
Calendar
Switch calendars
Set an alarm
Schedule a meeting
Meetings
Delete an appointment, meeting, or alarm
Respond to a meeting invitation
Check availability of meeting participants
View your calendar when responding to a meeting
Change the list of participants for a meeting
Forward a meeting invitation
Send an email message to all meeting participants
Conference call meetings
Create a conference call meeting from your device
Create a conference call meeting from your computer
Enter a conference call meeting
Synchronizing calendar
Save your conference call information
About synchronization
About backing up and restoring device data
Synchronize organizer data over the wireless network
About synchronization conflicts
Manage data synchronization conflicts
Calendar options
Change how the calendar is displayed
Change options for reminders
Change how long your device stores calendar entries
Change the default calendar
Show tasks in the calendar
Cannot set some fields when scheduling appointments
Troubleshooting Calendar
Cannot schedule appointments that span multiple days
Cannot enter a conference call with the Join Now option
Contact basics
Contacts
Search for a contact in your organizations address book
Customizing contacts
Add a contact picture
Change or delete a contact picture
About categories
Synchronizing contacts
Categorize a contact, task, or memo
Create a category for contacts, tasks, or memos
Synchronize organizer data over the wireless network
Create a personal distribution list
Personal distribution lists
Change or delete a personal distribution list
Contact list options
Multiple contact lists
View the number of contacts stored on your device
Troubleshooting Contacts
Sort contacts or tasks
Contact list field data is not appearing on my computer
Set the date and time
Clock
Silence the alarm
Turn on the alarm
Change the clock face
Display a second time zone on the clock
Set options for bedside clock mode
Turn on bedside clock mode
Use the stopwatch
Change timer notification options
Use the timer
Troubleshooting Clock
Time on my device is incorrect
Tasks and memos
Synchronizing tasks and memos
Show tasks in the calendar
About categories
Create a category for contacts, tasks, or memos
Categorize a contact, task, or memo
Turn off the prompt that appears before you delete items
Typing basics
Typing
Typing input methods
Switch typing input methods when you are typing
Change options for typing input methods
SureType technology and multi-tap input methods
Type text using multi-tap
Change the default currency symbol
Typing options
Find more information about typing in other languages
Turn off trackpad sounds
Spelling checker
Set the trackpad sensitivity
Set the cursor speed
Change options for checking spelling
Custom dictionary
About the custom dictionary
Add, change, or delete a word in the custom dictionary
About AutoText
AutoText
Create an AutoText entry
Change or delete an AutoText entry
Undo an AutoText change
SureType technology does not recognize a word
Troubleshooting Typing
Cannot check spelling
Change the default currency symbol
Change the default keyboard for portrait view
Keyboard
Change the keyboard layout
Turn on key tones
Set the cursor speed
Set the trackpad sensitivity
Turn off trackpad sounds
No application opens when I press a Convenience key
Troubleshooting Keyboard
About typing input languages
Language
Change the language
Add a display language
Delete a language
Troubleshooting Language
Some characters do not appear correctly on my device
Set options for backlighting
Screen display
Use a picture as your device wallpaper
Change the display font
Turn on LED notification for wireless coverage
Add a message that appears when your device is locked
Move an application icon
Themes
Use grayscale or reverse contrast for the screen display
About themes
My display changed
Troubleshooting Display
Screen turns off
About GPS technology
GPS technology
Turn on GPS technology
Set the GPS receiver that you use to track your movement
Prevent others from tracking your location
Get your GPS location
Turn off location aiding
Cannot use GPS technology
Troubleshooting GPS technology
Map basics
Maps
Zoom in or out
Pan a map
View a list of points of interest near a location
View contact information for a point of interest
Map options
Map shortcuts
Troubleshooting Maps
Set the GPS receiver that you use to track your movement
About multitasking
Applications
About social networking applications
About adding applications
About instant messaging applications
Require your device password before adding an application
Delete an application
View properties for an application
View the size of an application database
Troubleshooting Applications
About updating the BlackBerry Device Software
BlackBerry Device Software
Update the BlackBerry Device Software from a web site
Troubleshooting BlackBerry Device Software
Wireless coverage indicators
Wireless networks that your device connects to
Manage Connections
Manage Connections basics
Check the status of network connections and services
Turn on or turn off data service or set roaming options
Turn on or turn off data service or set roaming options
Switch wireless networks manually
Mobile network
Roaming
About the preferred wireless network list
Preferred wireless network list
Change the connection speed for the wireless network
Change the order of preferred wireless networks
Turn on flashing LED notification for wireless coverage
Mobile network options
Error messages
Troubleshooting Mobile network
Cannot connect to the mobile network
About connecting to a Wi-Fi network
Wi-Fi technology
Connect to a Wi-Fi network using Wi-Fi Protected Setup
Change, move, or delete a saved Wi-Fi network
Connect to a Wi-Fi network manually
Turn on the prompt that appears for hotspots
Ssid
Options for saved Wi-Fi networks
Server SAN
Install a root certificate on your computer
Wi-Fi technology troubleshooting
UMA connection settings
About using UMA with a Wi-Fi network
Change your UMA connection preferences
Bluetooth technology basics
Bluetooth technology
About Bluetooth technology
Switch to a paired Bluetooth enabled device during a call
Connect to a paired Bluetooth enabled device
Share contacts with a paired Bluetooth enabled car kit
Receive a media file using Bluetooth technology
Delete a paired Bluetooth enabled device
Rename a paired Bluetooth enabled device
Bluetooth profiles
Send a media file
Avrcp
Turn off Bluetooth connection notification
Change the pairing name for your BlackBerry device
Turn off the prompt that appears when connecting or pairing
Restrict outgoing calls
Turn off automatic reconnection to Bluetooth enabled devices
Turn off a Bluetooth profile
Cannot type a passkey on a Bluetooth enabled device
Troubleshooting Bluetooth technology
My list of paired Bluetooth enabled devices does not appear
Power and battery
220
About media cards
Memory and media cards
Supported media cards
Turn off media card support
About file encryption
About compression
Turn on encryption
Best practice Conserving memory on your device
Troubleshooting Storage and media cards
Application memory on my device is low
Search for an item
Search
Set the types of items that are included in searches
Search for messages
Do more with your message search results
Message search criteria
View, change, or delete a saved search
Search for text in a message, in a file, or on a web
Search for a contact in your organizations address book
Search shortcuts
About the SIM card phone book
SIM card
Add a contact to your SIM card
Copy contacts from your SIM card to your contact list
Store text messages on your SIM card
Change or delete a SIM card contact
Change the display name for a phone number
About SIM card security
Change the SIM card PIN code
Protect your SIM card with a PIN code
Security basics
Security
Set a limit for device password attempts
Password keeper
About the password keeper
Lock the screen
Add a password to the password keeper
Change a password in the password keeper
Generate a random password
Set criteria for randomly generated passwords
Prevent password copying
Copy a password
Set a limit for password attempts in the password keeper
Hide passwords in the password keeper
About file encryption
About encrypting data on your device
Turn on encryption
About memory cleaning
Memory cleaning
Set encryption strength
Generate an encryption key
Certificates
Turn on memory cleaning
Certificate basics
About certificates
Certificate status
PGP keys
PGP key status indicators
About PGP keys
PGP key basics PGP key status
Certificate servers
Change the key store password
Key store
Add a certificate server
About using a smart card with your device
Synchronize the key store password with the device password
Turn on two-factor authentication
Smart cards
VPN settings
Third-party application control
Verify security software manually
About software tokens
Change the PIN for a software token on your device
Turn on safe mode
Reset connection permissions for third-party applications
Set permissions for a third-party application
Cannot unlock my device using my smart card
Troubleshooting Security
Turn off a prompt for a third-party application connection
Cannot download a certificate
User Guide
Accept, delete, or restore a service book
Service books and diagnostic reports
Run a diagnostic report
View, submit, or delete a diagnostic report
Cannot run or submit a diagnostic report
Set a default recipient for diagnostic reports
Submit a Wi-Fi diagnostic report
Set options for Wi-Fi diagnostic reports
Synchronization
Reconcile email over the wireless network
About synchronization
About synchronization conflicts
Synchronize organizer data over the wireless network
Manage email reconciliation conflicts
About backing up and restoring device data
Manage data synchronization conflicts
Email is not reconciling over the wireless network
Troubleshooting Synchronization
About accessibility options Screen accessibility options
Accessibility options
Use grayscale or reverse contrast for the screen display
Hearing aid mode
Audio and phone accessibility options
Turn on event sounds
Add a contact alert
Voice dialing
TTY support
Type text using the predictive input method
Typing accessibility options
Predict words as you type
Use the calculator
Calculator
Convert a measurement
About BrickBreaker
BrickBreaker
BrickBreaker capsules
BrickBreaker scoring
Adjust the volume
Play BrickBreaker
Set the paddle speed
Word Mole game basics
Word Mole game
About the Word Mole game
Form a word
Single-player games
Turn on tutorial mode
Save a game
Resume a game
Multiplayer games
Check the stats for a player
Troubleshooting Word Mole
Remove a player
Cannot connect to a multiplayer game
ADN
Glossary
EAP-FAST
MCC
Rtsp
TTY
272
Legal notice
User Guide
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User Guide