User Guide
SWDT643442-941426-0810050917-001
Contents
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Change your ring tone, notifiers, or reminders
Set up an email address
Quick Help
Top
Download a theme
Use a picture as your device wallpaper
Supported audio and video file formats
Reconcile email over the wireless network
Open, close, or switch between tabs
Find important keys
Add a signature to your work email
About the Menu key and Escape key
About multitasking
About the slider and keyboard
Move around the screen
Zoom and pan screens
Select commands using toolbars and pop-up menus
Find your phone number
Start using your device
Visit the Setup application
Turn on or turn off a network connection
Feature availability
Clock and time zone
Wireless synchronization
Reconcile email over the wireless network
Synchronize organizer data over the wireless network
Pair with a Bluetooth enabled device
Connect to a Wi-Fi network
Bluetooth technology options
Turn on Bluetooth technology
Find more information
Troubleshooting Basics
Change the display font
Change the language
Am not receiving text messages
Am not receiving messages
Battery is not charging
Email is not reconciling over the wireless network
Cannot save media files
Cannot connect to a Wi-Fi network
Cannot pair with a Bluetooth enabled device
Time on my device is incorrect
Switch themes
Discover the Home screen
Add, change, or delete a folder on the Home screen
Automatic shutoff and lock
Change what happens when you type on the Home screen
Personalize your device
Find or hide an application icon
Set the cursor speed
Navigation and typing
Change the display font
Change the language
Add a message that appears when your device is locked
File transfer and download
Assign an application to a Convenience key
About adding applications
Change your ring tone, notifiers, or reminders
Set up speed dial for a contact
Change the default volume for calls
Phone options
Contact options
Map options
Clock options
Ask a question online on
Shortcuts
BlackBerry basics shortcuts
Phone shortcuts
Message shortcuts
Move the cursor to edit text
Typing shortcuts for the touch screen keyboard
File and attachment shortcuts
Typing shortcuts for the slide-out keyboard
Media shortcuts
Turn the audio boost feature on if you are using a headset
Browser shortcuts
Search shortcuts
Calendar shortcuts
Cannot use a shortcut
Troubleshooting Shortcuts
Answer a call
Phone
Phone basics
Make a call
Turn on the speakerphone
Answer a second call
Mute a call
Place a call on hold
About emergency calls and Emergency Callback Mode
Dial using numbers or letters
Switch applications during a call
About using a headset
Make an emergency call
Volume
Adjust the volume
Change the default volume for calls
Improve sound quality for all calls
About your voice mail greeting and voice mail password
Change the voice mail access number and password
Voice mail
Change the contact that is assigned to a speed dial key
Set up speed dial for a contact
Speed dial
Call waiting, call forwarding, and call blocking
About call blocking
About call forwarding
Forward calls
Add, change, or delete a call forwarding number
About fixed dialing
Change the call blocking password
Fixed dialing and smart dialing
Block calls
Set the default country code and area code
Add, change, or delete a contact in your fixed dialing list
About smart dialing
Make a conference call
Conference calls
Set options for dialing extensions
About conference calls
Leave a conference call
Call logs
Speak privately with a contact during a conference call
Disconnect a contact from a conference call
View call logs in the Messages application
Send a call log
Delete call logs
Add, change, or delete call log notes
About multiple phone numbers
Switch the active phone number
Multiple phone numbers
Phone options
Hide or display your phone number when you make calls
Sort phone numbers or contacts on the Phone screen
Turn off the prompt that appears before you delete items
About TTY support
Reset a call timer
About hearing aid mode
Turn on hearing aid mode
Cannot make or receive calls
Troubleshooting Phone
Cannot make calls using a voice command
My phone number appears as Unknown in the Phone application
Cannot check my voice mail
Cannot change the number of times that my device rings
Some features are not available on my device
Voice commands
Perform an action using a voice command
Available voice commands
Improve voice recognition
Change the language for voice commands
Turn off choice lists for voice commands
Change the options for voice prompts
Troubleshooting Voice dialing
Resend a message
Messages
Composing and sending email
Send an email
Attach a file to an email
Reply to or forward an email or PIN message
Check spelling
Save a draft of a message
Change or remove your signature
Delete the disclaimer from an email
Delete the original text from a reply message
Viewing and replying to email
Delete messages
View an address instead of a display name
Mark a message as opened or unopened
Save a message
Add, change, or remove a flag
Change how a message inbox displays messages
Group email by subject
Hide sent messages from the message inbox
Hide messages from the Messages application
Filing email
Forward messages from a specific email folder to your device
Stop loading pictures in Html email messages
Email options
Set an out-of-office reply
Turn on or turn off read receipts
Hide the new or unopened message indicator
Receive only the first section of long email messages
Stop displaying recent contacts in email address fields
Storing and forwarding email
View call logs in the Messages application
Create an email filter based on a contact or subject
Email filters
About email filters
Create an email filter
Turn on an email filter
Options for email filters
Synchronizing email
Change, prioritize, or delete an email filter
About synchronization
Manage email reconciliation conflicts
About synchronization conflicts
Composing and sending PIN messages
PIN messages
About PIN messages
Find your PIN
Set an importance level for received PIN messages
Viewing and replying to PIN messages
Create a link for a PIN
View filed messages
Set how long your device stores messages
PIN message options
About text messages
Text messages
Forward a text message
Composing and sending text messages
Send a text message
Set whether pressing the Enter key sends text messages
Viewing and replying to text messages
Attach a file to a text message
Set the importance level for text messages that you send
Delete the history from a text message
Save a media file from a text message
Save a contact attachment from a text message
Change the appearance of text messages
Stop receiving text messages when roaming
Options for text messages
Add an appointment to your calendar from a text message
Block text messages
Store text messages on your SIM card
Turn off AutoText for SMS text messages
Set a wireless network type for sending text messages
Stop receiving messages from a cell broadcast channel
Cell broadcasting
About cell broadcasting
Turn on cell broadcasting
Security options for messages
Block incoming messages
Add a contact to your allowed sender list
Open a file or an attachment
Reset a blocked message counter
Attachments
About files and attachments
View properties for a file
Send a file as an attachment
Open a link in a file or an attachment
Set font options for a file or an attachment
MIME-protected message basics
MIME-protected messages
IBM Lotus Notes native encrypted messages
VCard contact attachments
PGP protected messages
About IBM Lotus Notes native encrypted messages
PGP protected message basics
File and attachment shortcuts
Cannot send messages
Troubleshooting Messages
Am not receiving messages
Am not receiving email from personal folders on my computer
Cannot file email
Message or attachment does not appear or is truncated
Cannot send text messages
Am not receiving text messages
Some messages no longer appear on my device
Cannot attach a file to a text message
Some email folders appear dimmed
Email filters are not working correctly
Cannot turn on cell broadcasting
Question mark appears on a slide
Skipped content bar appears in a document
File basics
Files
Save a file from your organizations network to your device
Search for a file that is saved on your device
Move, rename, or delete a file
Managing files and attachments
Move around a spreadsheet
View the table of contents in a document
View the content of a cell
View tracked changes in a document
Move around pages in a multipage .tif file
Switch presentation views
Switch slides
Set display options for a spreadsheet
Troubleshooting Attachments
Message or attachment does not appear or is truncated
Shuffle or repeat songs
Media
Music
Play a media file
Rename or delete a playlist
Add the song that is playing to a playlist
Change the order of songs in a playlist
Delete a song from a playlist
Amplify the volume using the audio boost feature
Improve sound quality for media files
Rename, move, copy, or delete an audio file or a video file
View properties for a media file
Podcasts
Videos
Keep backlighting on when you play a video
Display closed captions in videos
Change the video size and format
Video camera
Record a video
Turn on video lighting
Take a picture
Change the flash setting for pictures that you take
Change the camera scene mode
Camera
Reduce blurriness in the pictures that you take
Change the autofocus setting
Geotag pictures that you take
Turn off digital zoom for the camera
Save a picture from a text message or a web
Pictures
Change the location for storing pictures that you take
Zoom, pan, or rotate in a picture
Create a picture folder
View pictures as a slide show
Change the number of seconds between slides in a slide show
View pictures in list view or thumbnail view
Voice notes
Find a picture that you took with the camera
Record a voice note
Ring Tones
Download a ring tone
Storage and media cards
Media storage
Turn on encryption
Turn off media card support
About compression
About file encryption
Find a picture that you took with the camera
Picture folders
Create a picture folder
Import pictures to the Pictures application
About transferring and synchronizing media files
Transferring and downloading media files
Receive a media file using Bluetooth technology
Download a picture
Send or share a media file
Supported audio and video file formats
Troubleshooting Media
My device is not using the correct ring tone or wallpaper
Some pictures that I take are blurry
Flash dims or turns off
Cannot save media files
Cannot open media files
Cannot find podcasts
My device does not recognize my media card
Add a custom profile
Ring tones, sounds, and alerts
About ring tones, sounds, and alerts
Change your ring tone, notifiers, or reminders
Add a contact alert
Silence your device
Flashing LED
My device is ringing or vibrating more times than expected
Change alarm notification options
Troubleshooting Ring tones, sounds, and alerts
Turn on event sounds
User Guide
Browser
Browser basics
Browsing web pages
Viewing, copying, and forwarding addresses
Viewing pictures and playing media files
Browser bookmarks
Add an RSS feed from the browser
RSS feeds
Add, rename, or delete a bookmark folder for web pages
About RSS feeds
Stop blocking pop-ups on web pages
Browser options
Change your home page or start
Turn off JavaScript support
Set the character encoding for all web pages
Delete browsing information
Turn off cookies in the browser
TLS options
Browser security
Turn on geolocation in the browser
About TLS
About browser push
Add a trusted content server
Browser push
Manage browser security
Browser push options
Turn off browser push
Turn on browser shortcuts
Browser shortcuts
Cannot open a new tab
Troubleshooting Browser
No browser is available on my device
Cannot play a song or video on a web
Calendar basics
Calendar
Set an alarm
Switch calendars
Schedule a meeting
Delete an appointment, meeting, or alarm
Meetings
Respond to a meeting invitation
Forward a meeting invitation
View your calendar when responding to a meeting
Check availability of meeting participants
Change the list of participants for a meeting
Create a conference call meeting from your computer
Conference call meetings
Send an email message to all meeting participants
Create a conference call meeting from your device
About synchronization
Synchronizing calendar
Enter a conference call meeting
Save your conference call information
Synchronize organizer data over the wireless network
About backing up and restoring device data
About synchronization conflicts
Change options for reminders
Calendar options
Manage data synchronization conflicts
Change how the calendar is displayed
Change the default calendar
Change how long your device stores calendar entries
Show tasks in the calendar
Cannot enter a conference call with the Join Now option
Troubleshooting Calendar
Cannot set some fields when scheduling appointments
Cannot schedule appointments that span multiple days
Contact basics
Contacts
Change or delete a contact picture
Customizing contacts
Search for a contact in your organizations address book
Add a contact picture
Create a category for contacts, tasks, or memos
Synchronizing contacts
About categories
Categorize a contact, task, or memo
Synchronize organizer data over the wireless network
Personal distribution lists
Create a personal distribution list
Change or delete a personal distribution list
Contact list options
Multiple contact lists
Contact list field data is not appearing on my computer
Troubleshooting Contacts
View the number of contacts stored on your device
Sort contacts or tasks
Set the date and time
Clock
Display a second time zone on the clock
Turn on the alarm
Silence the alarm
Change the clock face
Turn on bedside clock mode
Set options for bedside clock mode
Use the stopwatch
Time on my device is incorrect
Use the timer
Change timer notification options
Troubleshooting Clock
Tasks and memos
Synchronizing tasks and memos
Show tasks in the calendar
About categories
Categorize a contact, task, or memo
Create a category for contacts, tasks, or memos
Turn off the prompt that appears before you delete items
Typing basics
Typing
SureType technology and multi-tap input methods
Switch typing input methods when you are typing
Typing input methods
Change options for typing input methods
Find more information about typing in other languages
Change the default currency symbol
Type text using multi-tap
Typing options
Set the cursor speed
Spelling checker
Turn off trackpad sounds
Set the trackpad sensitivity
Add, change, or delete a word in the custom dictionary
Custom dictionary
Change options for checking spelling
About the custom dictionary
Change or delete an AutoText entry
AutoText
About AutoText
Create an AutoText entry
Undo an AutoText change
Troubleshooting Typing
SureType technology does not recognize a word
Cannot check spelling
Change the keyboard layout
Change the default keyboard for portrait view
Change the default currency symbol
Keyboard
Turn off trackpad sounds
Set the cursor speed
Turn on key tones
Set the trackpad sensitivity
No application opens when I press a Convenience key
Troubleshooting Keyboard
Add a display language
Language
About typing input languages
Change the language
Troubleshooting Language
Delete a language
Some characters do not appear correctly on my device
Change the display font
Screen display
Set options for backlighting
Use a picture as your device wallpaper
Add a message that appears when your device is locked
Turn on LED notification for wireless coverage
Move an application icon
Use grayscale or reverse contrast for the screen display
Themes
About themes
Troubleshooting Display
My display changed
Screen turns off
Set the GPS receiver that you use to track your movement
GPS technology
About GPS technology
Turn on GPS technology
Get your GPS location
Prevent others from tracking your location
Turn off location aiding
Cannot use GPS technology
Troubleshooting GPS technology
Map basics
Maps
View contact information for a point of interest
Pan a map
Zoom in or out
View a list of points of interest near a location
Map options
Troubleshooting Maps
Map shortcuts
Set the GPS receiver that you use to track your movement
About multitasking
Applications
About social networking applications
About adding applications
View properties for an application
Require your device password before adding an application
About instant messaging applications
Delete an application
View the size of an application database
Troubleshooting Applications
About updating the BlackBerry Device Software
BlackBerry Device Software
Update the BlackBerry Device Software from a web site
Troubleshooting BlackBerry Device Software
Manage Connections basics
Wireless networks that your device connects to
Wireless coverage indicators
Manage Connections
Check the status of network connections and services
Turn on or turn off data service or set roaming options
Roaming
Switch wireless networks manually
Turn on or turn off data service or set roaming options
Mobile network
About the preferred wireless network list
Preferred wireless network list
Mobile network options
Change the order of preferred wireless networks
Change the connection speed for the wireless network
Turn on flashing LED notification for wireless coverage
Troubleshooting Mobile network
Error messages
Cannot connect to the mobile network
Wi-Fi technology
About connecting to a Wi-Fi network
Connect to a Wi-Fi network using Wi-Fi Protected Setup
Connect to a Wi-Fi network manually
Change, move, or delete a saved Wi-Fi network
Turn on the prompt that appears for hotspots
Ssid
Options for saved Wi-Fi networks
Server SAN
Install a root certificate on your computer
Change your UMA connection preferences
UMA connection settings
Wi-Fi technology troubleshooting
About using UMA with a Wi-Fi network
Bluetooth technology
Bluetooth technology basics
About Bluetooth technology
Receive a media file using Bluetooth technology
Connect to a paired Bluetooth enabled device
Switch to a paired Bluetooth enabled device during a call
Share contacts with a paired Bluetooth enabled car kit
Send a media file
Rename a paired Bluetooth enabled device
Delete a paired Bluetooth enabled device
Bluetooth profiles
Avrcp
Restrict outgoing calls
Change the pairing name for your BlackBerry device
Turn off Bluetooth connection notification
Turn off the prompt that appears when connecting or pairing
Turn off automatic reconnection to Bluetooth enabled devices
Turn off a Bluetooth profile
Troubleshooting Bluetooth technology
Cannot type a passkey on a Bluetooth enabled device
My list of paired Bluetooth enabled devices does not appear
Power and battery
220
Turn off media card support
Memory and media cards
About media cards
Supported media cards
About compression
About file encryption
Turn on encryption
Troubleshooting Storage and media cards
Best practice Conserving memory on your device
Application memory on my device is low
Search for messages
Search
Search for an item
Set the types of items that are included in searches
Do more with your message search results
Message search criteria
Search for text in a message, in a file, or on a web
View, change, or delete a saved search
Search for a contact in your organizations address book
Search shortcuts
Copy contacts from your SIM card to your contact list
SIM card
About the SIM card phone book
Add a contact to your SIM card
About SIM card security
Change or delete a SIM card contact
Store text messages on your SIM card
Change the display name for a phone number
Change the SIM card PIN code
Protect your SIM card with a PIN code
Security basics
Security
Lock the screen
Password keeper
Set a limit for device password attempts
About the password keeper
Set criteria for randomly generated passwords
Change a password in the password keeper
Add a password to the password keeper
Generate a random password
Hide passwords in the password keeper
Copy a password
Prevent password copying
Set a limit for password attempts in the password keeper
About encrypting data on your device
About file encryption
Turn on encryption
Generate an encryption key
Memory cleaning
About memory cleaning
Set encryption strength
Certificates
Turn on memory cleaning
About certificates
Certificate basics
Certificate status
PGP key basics PGP key status
PGP key status indicators
PGP keys
About PGP keys
Add a certificate server
Change the key store password
Certificate servers
Key store
Smart cards
Synchronize the key store password with the device password
About using a smart card with your device
Turn on two-factor authentication
VPN settings
Change the PIN for a software token on your device
Verify security software manually
Third-party application control
About software tokens
Reset connection permissions for third-party applications
Turn on safe mode
Set permissions for a third-party application
Cannot download a certificate
Troubleshooting Security
Cannot unlock my device using my smart card
Turn off a prompt for a third-party application connection
User Guide
View, submit, or delete a diagnostic report
Service books and diagnostic reports
Accept, delete, or restore a service book
Run a diagnostic report
Set a default recipient for diagnostic reports
Cannot run or submit a diagnostic report
Submit a Wi-Fi diagnostic report
Set options for Wi-Fi diagnostic reports
Reconcile email over the wireless network
Synchronization
About synchronization
Synchronize organizer data over the wireless network
About synchronization conflicts
Manage email reconciliation conflicts
About backing up and restoring device data
Manage data synchronization conflicts
Email is not reconciling over the wireless network
Troubleshooting Synchronization
Accessibility options
About accessibility options Screen accessibility options
Use grayscale or reverse contrast for the screen display
Add a contact alert
Audio and phone accessibility options
Hearing aid mode
Turn on event sounds
Voice dialing
TTY support
Type text using the predictive input method
Typing accessibility options
Predict words as you type
Calculator
Use the calculator
Convert a measurement
BrickBreaker
About BrickBreaker
BrickBreaker capsules
Adjust the volume
BrickBreaker scoring
Play BrickBreaker
Set the paddle speed
Form a word
Word Mole game
Word Mole game basics
About the Word Mole game
Resume a game
Turn on tutorial mode
Single-player games
Save a game
Multiplayer games
Cannot connect to a multiplayer game
Troubleshooting Word Mole
Check the stats for a player
Remove a player
ADN
Glossary
EAP-FAST
MCC
Rtsp
TTY
272
Legal notice
User Guide
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User Guide