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Quick Help
Top 10
Change your ring tone, notifiers, or reminders
About adding applications
Download a theme
Supported audio and video file formats
Transfer a file from your computer to your device using your device as a USB memory drive
Open, close, or switch between tabs
Reconcile email over the wireless network
Add a signature to your work email
Find important keys
About the Menu key and Escape key
About multitasking
About the slider and keyboard
Move around the screen
Select commands using toolbars and pop-up menus
Zoom and pan screens
Start using your device
Visit the Setup application
Turn on or turn off a network connection
Find your phone number
Feature availability
Wireless synchronization
Reconcile email over the wireless network
Synchronize organizer data over the wireless network
Clock and time zone
Set the date and time
Connect to a Wi-Fi network
Bluetooth technology options
Turn on Bluetooth technology
Pair with a Bluetooth enabled device
Change the display font
Change the language
Find more information
Troubleshooting: Basics
I cannot make or receive calls
I am not receiving messages
I am not receiving text messages
I cannot save media files
The battery is not charging
Email is not reconciling over the wireless network
Organizer data is not synchronizing over the wireless network
The time on my device is incorrect
I cannot connect to a Wi-Fi network
I cannot pair with a Bluetooth enabled device
Discover the Home screen
Switch themes
Add, change, or delete a folder on the Home screen
Find or hide an application icon
Change what happens when you type on the Home screen
Personalize your device
Automatic shutoff and lock
Set a device password
Set your device to turn on and turn off automatically
Navigation and typing
Change the display font
Change the language
Set the cursor speed
Set the trackpad sensitivity
Add a signature to your work email
Add a message that appears when your device is locked
File transfer and download
Transfer a file from your computer to your device using your device as a USB memory drive
About adding applications
Phone options
Change your ring tone, notifiers, or reminders
Add a contact alert
Set up speed dial for a contact
Change the default volume for calls
Contact options
Add a contact
Change or delete a contact picture
Map options
Add a bookmark for a location or route
Ask a question online on page
Shortcuts
BlackBerry basics shortcuts
Phone shortcuts
Message shortcuts
Typing shortcuts for the touch screen keyboard
Typing shortcuts for the slide-out keyboard
Media shortcuts
Browser shortcuts
Calendar shortcuts
Search shortcuts
Troubleshooting: Shortcuts
I cannot use a shortcut
Phone
Phone basics
Find your phone number
Make a call
Answer a call
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Dial using numbers or letters
Switch applications during a call
About using a headset
Emergency calls
About emergency calls and Emergency Callback Mode
Make an emergency call
Volume
Change the default volume for calls
Improve sound quality during a call
Improve sound quality for all calls
Voice mail
About your voice mail greeting and voice mail password
Check your voice mail
Change the voice mail access number and password
Change how many times your device rings before the call goes to voice mail
Speed dial
Set up speed dial for a contact
Change the contact that is assigned to a speed dial key
Call waiting, call forwarding, and call blocking
Turn on call waiting
About call forwarding
Forward calls
Add, change, or delete a call forwarding number
About call blocking
Block calls
Fixed dialing and smart dialing
About fixed dialing
Turn on fixed dialing
Add, change, or delete a contact in your fixed dialing list
About smart dialing
Set the default country code and area code
Set options for dialing extensions
Conference calls
About conference calls
Make a conference call
Create a phone number link for a conference call
Speak privately with a contact during a conference call
Call logs
About call logs
Send a call log
Delete call logs
Add, change, or delete call log notes
View call logs in the Messages application
Multiple phone numbers
About multiple phone numbers
Switch the active phone number
Phone options
Turn on dialing from the Lock screen
Sort phone numbers or contacts on the Phone screen
Hide or display your phone number when you make calls
Turn off the prompt that appears before you delete items
Change how you answer or end calls with the holster or the slider
Reset a call timer
About hearing aid mode
Turn on hearing aid mode
About TTY support
Turn on TTY support
Phone shortcuts
Troubleshooting: Phone
I cannot make or receive calls
My phone number appears as Unknown in the Phone application
I cannot check my voice mail
I cannot make calls using a voice command
I cannot change the number of times that my device rings
Voice commands
Perform an action using a voice command
Available voice commands
Change the language for voice commands
Turn off choice lists for voice commands
Change the options for voice prompts
Improve voice recognition
Troubleshooting: Voice dialing
I cannot make calls using a voice command
My device does not recognize names or numbers in voice commands
Messages
Email
Composing and sending email
Send an email
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Change or remove your signature
Change the email address that you use to send messages or meeting invitations
Delete the disclaimer from an email
Delete the original text from a reply message
Viewing and replying to email
View an address instead of a display name
Mark a message as opened or unopened
Save a message
About flags
Add, change, or remove a flag
Group email by subject
Use color to differentiate work messages from other messages
Hide sent messages from the message inbox
Hide messages from the Messages application
Filing email
About synchronization of email folders:
File an email:
Add, move, rename, or delete an email folder :
Forward messages from a specific email folder to your device:
Hide filed email from the message inbox:
View filed messages:
Email options
Set an out-of-office reply
Turn on or turn off read receipts
Stop loading pictures in HTML email messages
Turn off the prompt that appears before downloading external pictures in HTML email messages
Receive only the first section of long email messages
Stop displaying recent contacts in email address fields
View call logs in the Messages application
Storing and forwarding email
Set how long your device stores messages:
Stop storing messages sent from your computer on your device:
Stop storing messages sent from your device on your computer:
Email filters
About email filters
Create an email filter
Create an email filter based on a contact or subject
Options for email filters
Turn on an email filter
Change, prioritize, or delete an email filter
Synchronizing email
About synchronization
Reconcile email over the wireless network
Delete email on your device and in your email application on your computer
Empty the deleted items folder on your computer from your device
About synchronization conflicts
Manage email reconciliation conflicts
PIN messages
About PIN messages
Find your PIN
Composing and sending PIN messages
Compose and send a PIN message
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Viewing and replying to PIN messages
Hide sent messages from the message inbox
PIN message options
Set how long your device stores messages
Text messages
About text messages
Composing and sending text messages
Send a text message
Set whether pressing the Enter key sends text messages
Forward a text message
Attach a file to a text message
Viewing and replying to text messages
Search for text in a message, in a file, or on a web page
View filed messages
Delete the history from a text message
Save a media file from a text message
Save a contact attachment from a text message
Add an appointment to your calendar from a text message
Options for text messages
Stop receiving text messages when roaming
Block text messages
Store text messages on your SIM card
Set how long your device stores messages
Turn off AutoText for SMS text messages
Set how long your service center attempts to send text messages
Set a wireless network type for sending text messages
Cell broadcasting
About cell broadcasting
Turn on cell broadcasting
Stop receiving messages from a cell broadcast channel
Rename a cell broadcast channel
Security options for messages
Block incoming messages
Allow messages from contacts in your contact list or allowed sender list
Add a contact to your allowed sender list
Reset a blocked message counter
Attachments
About files and attachments
Open a file or an attachment
Save a file or an attachment
Send a file as an attachment
Open a link in a file or an attachment
Set font options for a file or an attachment
View properties for a file
vCard contact attachments
S/MIME-protected messages
S/MIME-protected message basics
About signing and encrypting messages
IBM Lotus Notes native encrypted messages
About IBM Lotus Notes native encrypted messages
PGP protected messages
PGP protected message basics
About signing and encrypting messages
Message shortcuts
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Troubleshooting: Messages
I cannot send messages
I am not receiving messages
I am not receiving email from personal folders on my computer
I cannot file email
I cannot send text messages
I am not receiving text messages
Some messages no longer appear on my device
A message or attachment does not appear or is truncated
HTML email messages do not appear correctly
Some email folders appear dimmed
Email filters are not working correctly
I cannot turn on cell broadcasting
I cannot attach a file to a text message
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Files
File basics
About files and attachments
Open a file or an attachment
Save a file or an attachment
Search for a file that is saved on your device
Search for a file that is saved on your organization's network
Save a file from your organization's network to your device
Send a file as an attachment
Open a link in a file or an attachment
Managing files and attachments
View properties for a file
Move, rename, or delete a file
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Troubleshooting: Attachments
A skipped content bar appears in a document
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Media
Music
Shuffle or repeat songs
Playlists
Create a standard or an automatic playlist
Add the song that is playing to a playlist
Change the order of songs in a playlist
Delete a song from a playlist
Rename or delete a playlist
Rename, move, copy, or delete an audio file or a video file
View properties for a media file
Podcasts
Videos
Keep backlighting on when you play a video
Display closed captions in videos
Video camera
Record a video
Turn on video lighting
Change the video size and format
Change the location for storing videos that you take
Camera
Take a picture
Change the flash setting for pictures that you take
Change the camera scene mode
Change the size of pictures that you take
Geotag pictures that you take
Change the autofocus setting
Turn off digital zoom for the camera
Reduce blurriness in the pictures that you take
Change the review duration of the pictures that you take
Pictures
Zoom, pan, or rotate in a picture
Save a picture from a text message or a web page
View pictures as a slide show
Change the number of seconds between slides in a slide show
View pictures in list view or thumbnail view
Create a picture folder
Import pictures to the Pictures application
Voice notes
Record a voice note
Ring Tones
Change your ring tone, notifiers, or reminders
Download a ring tone
Media storage
Storage and media cards
Supported media cards
Repair files stored on your media card or on your device
View the amount of memory used by media files
Turn off media card support
About compression
About file encryption
Turn on encryption
Picture folders
Create a picture folder
Import pictures to the Pictures application
Find a picture that you took with the camera
Transferring and downloading media files
About transferring and synchronizing media files
Transfer a file from your computer to your device using your device as a USB memory drive
Transfer your media files from your computer to your device using BlackBerry Desktop Software
Download a ring tone
Download a picture
Send or share a media file
Receive a media file using Bluetooth technology
Supported audio and video file formats
Media shortcuts
Troubleshooting: Media
My device is not using the correct ring tone or wallpaper
Some pictures that I take are blurry
The flash dims or turns off
I cannot save media files
I cannot open media files
My device does not recognize my media card
I cannot find podcasts
Ring tones, sounds, and alerts
About ring tones, sounds, and alerts
Change your ring tone, notifiers, or reminders
Add a custom profile
Add a contact alert
Silence your device
Flashing LED
Change alarm notification options
Turn on event sounds
Troubleshooting: Ring tones, sounds, and alerts
My device is ringing or vibrating more times than expected
My device is not ringing or vibrating when I receive a call or message
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Browser
Browser basics
Browsing web pages
Visit a web page or search the Internet
About tabbed browsing
Viewing, copying, and forwarding addresses
Copy an address for a web page, link, or picture
Send a web address
Send a link or picture from a web page
Viewing pictures and playing media files
Play a media file on a web page
View a full picture on a web page
Browser bookmarks
Add, rename, or delete a bookmark folder for web pages
RSS feeds
About RSS feeds
Add an RSS feed from the browser
Browser options
Change your home page or start page
Turn off JavaScript support
Stop loading images or playing embedded media files on web pages
Stop blocking pop-ups on web pages
Set the character encoding for all web pages
Receive a prompt before you close the browser or stream media from the Internet
Delete browsing information
Turn off cookies in the browser
Turn on geolocation in the browser
Browser security
About TLS
TLS options
Manage browser security
Add a trusted content server
Browser push
About browser push
Browser push options
Turn off browser push
Browser shortcuts
Turn on browser shortcuts
Browser shortcuts
Troubleshooting: Browser
Calendar
Calendar basics
Switch calendar views
Go to a specific date in the calendar
Schedule an appointment
Schedule a meeting
Set an alarm
Switch calendars
Meetings
Schedule a meeting
Delete an appointment, meeting, or alarm
Respond to a meeting invitation
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Send an email message to all meeting participants
Conference call meetings
About conference calls
Create a conference call meeting from your device
Create a conference call meeting from your computer
Enter a conference call meeting
Synchronizing calendar
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Calendar options
Change how the calendar is displayed
Change options for reminders
Change options for multiple calendars
Change the default calendar
Calendar shortcuts
Troubleshooting: Calendar
I cannot schedule appointments that span multiple days
I cannot set some fields when scheduling appointments
Some characters in calendar entries do not appear correctly after synchronization
I cannot enter a conference call with the Join Now option
Contacts
Contact basics
Add a contact
Create a custom contact field
Add a pause or a wait to a phone number
Customizing contacts
Add a contact picture
Change or delete a contact picture
About categories
Categorize a contact, task, or memo
Synchronizing contacts
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Personal distribution lists
Create a personal distribution list
Change or delete a personal distribution list
Multiple contact lists
About multiple contact lists
View a different contact list
Change the default contact list
Contact list options
Troubleshooting: Contacts
Contact list field data is not appearing on my computer
My contact pictures keep changing
Clock
Get the date and time from the wireless network automatically
Set the date and time
Change what appears on the screen when your device is charging
Change the clock face
Display a second time zone on the clock
Turn on the alarm
Silence the alarm
Change alarm notification options
Turn on bedside clock mode
Set options for bedside clock mode
Use the stopwatch
Use the timer
Change timer notification options
Troubleshooting: Clock
The time on my device is incorrect
Tasks and memos
Show tasks in the calendar
Synchronizing tasks and memos
About categories
Categorize a contact, task, or memo
Create a category for contacts, tasks, or memos
Turn off the prompt that appears before you delete items
Typing
Typing basics
Highlight, cut, copy, or paste text
Type a symbol
Type an accent or special character
Typing input methods
Switch typing input methods when you are typing
Change options for typing input methods
SureType technology and multi-tap input methods
About SureType technology and multi-tap
Typing options
Change the default currency symbol
Stop displaying contacts in the list that appears when you type
Turn on key tones
Turn off trackpad sounds
Spelling checker
Check spelling
Change options for checking spelling
Stop displaying spelling suggestions in the list that appears when you type
Custom dictionary
About the custom dictionary
Add, change, or delete a word in the custom dictionary
Stop adding items to the custom dictionary automatically
AutoText
About AutoText
Create an AutoText entry
Change or delete an AutoText entry
Undo an AutoText change
Typing shortcuts for the touch screen keyboard
Typing shortcuts for the slide-out keyboard
Troubleshooting: Typing
SureType technology does not recognize a word
I cannot check spelling
Keyboard
Change the keyboard layout
Change the default keyboard for portrait view
Assign an application to a Convenience key
Change the default currency symbol
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Language
About typing input languages
Change the language
Use a shortcut for switching typing input languages when you are typing
Add a display language
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Screen display
Set options for backlighting
Use a picture as your device wallpaper
Change the display font
Organizing applications on the Home screen
Add a message that appears when your device is locked
Turn on LED notification for wireless coverage
Use grayscale or reverse contrast for the screen display
Themes
About themes
Switch themes
Download a theme
Troubleshooting: Display
GPS technology
About GPS technology
Turn on GPS technology
Set the GPS receiver that you use to track your movement
Get your GPS location
Prevent others from tracking your location
Turn off location aiding
Troubleshooting: GPS technology
I cannot use GPS technology
Maps
Map basics
View a location on a map
View an address on a map using a link
Send a location
Pan a map
Zoom in or out
View a list of points of interest near a location
View contact information for a point of interest
Map options
Set the GPS receiver that you use to track your movement
Map shortcuts
Troubleshooting: Maps
Applications
About multitasking
Keep an application running in the background and switch to another application
Close an application so that it is not running in the background
About adding applications
About social networking applications
About instant messaging applications
Require your device password before adding an application
Delete an application
View properties for an application
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BlackBerry Device Software
About updating the BlackBerry Device Software
Update the BlackBerry Device Software over the wireless network
Return to or delete the previous version of the BlackBerry Device Software
Update the BlackBerry Device Software from a web site
Update the BlackBerry Device Software using the BlackBerry Desktop Software
Troubleshooting: BlackBerry Device Software
I cannot update the BlackBerry Device Software over the wireless network
My device does not have enough available memory to update the BlackBerry Device Software
Manage Connections
Manage Connections basics
Wireless networks that your device connects to
Wireless coverage indicators
Turn on or turn off a network connection
Turn on or turn off data service or set roaming options
Check the status of network connections and services
Mobile network
Roaming
About roaming and international roaming
Switch wireless networks manually
Turn on or turn off data service or set roaming options
Preferred wireless network list
About the preferred wireless network list
Add a wireless network to the preferred wireless network list
Delete a wireless network from the preferred wireless network list
Change the order of preferred wireless networks
Mobile network options
Change the connection speed for the wireless network
Turn on flashing LED notification for wireless coverage
Troubleshooting: Mobile network
I cannot connect to the mobile network
Error messages
Data service unavailable :
Wi-Fi technology
About connecting to a Wi-Fi network
Connect to a Wi-Fi network
Connect to a Wi-Fi network using Wi-Fi Protected Setup
Connect to a Wi-Fi network manually
Change, move, or delete a saved Wi-Fi network
Prevent your device from connecting to a saved Wi-Fi network
Turn on the prompt that appears for hotspots
Options for saved Wi-Fi networks
Install a root certificate on your computer
UMA connection settings
About using UMA with a Wi-Fi network
Change your UMA connection preferences
Wi-Fi technology troubleshooting
I cannot connect to a Wi-Fi network
Bluetooth technology
Bluetooth technology basics
About Bluetooth technology
Turn on Bluetooth technology
Pair with a Bluetooth enabled device
Connect to a paired Bluetooth enabled device
Switch to a paired Bluetooth enabled device during a call
Share contacts with a paired Bluetooth enabled car kit
Receive a media file using Bluetooth technology
Send a media file
Bluetooth technology options
Bluetooth profiles
Prevent your device from making contacts available to other Bluetooth enabled devices
Restrict outgoing calls
Make your BlackBerry device discoverable
Change the pairing name for your BlackBerry device
Turn off Bluetooth connection notification
Turn off the prompt that appears when connecting or pairing
Set the message types that your Bluetooth enabled car kit notifies you of
Turn off a Bluetooth profile
Encrypt data that you send or receive using Bluetooth technology
Turn off automatic reconnection to Bluetooth enabled devices
Troubleshooting: Bluetooth technology
I cannot type a passkey on a Bluetooth enabled device
My list of paired Bluetooth enabled devices does not appear
I cannot pair with a Bluetooth enabled device
I cannot share contacts with a paired Bluetooth enabled device
Power and battery
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Memory and media cards
About compression
About file encryption
Turn on encryption
Best practice: Conserving memory on your device
Troubleshooting: Storage and media cards
The application memory on my device is low
Search
Search for an item
Set the types of items that are included in searches
Search for messages
Message search criteria
Do more with your message search results
Search for text in a message, in a file, or on a web page
View, change, or delete a saved search
Search for a contact in your organization's address book
Search shortcuts
SIM card
About the SIM card phone book
Add a contact to your SIM card
Copy contacts from your SIM card to your contact list
Copy a contact from your contact list to your SIM card
Change or delete a SIM card contact
Store text messages on your SIM card
Change the display name for a phone number
About SIM card security
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Security
Security basics
Lock the screen
Set a limit for device password attempts
Delete device data, third-party applications, or media card files
Password keeper
About the password keeper
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Copy a password
Prevent password copying
Set a limit for password attempts in the password keeper
Hide passwords in the password keeper
Encryption
About encrypting data on your device
About file encryption
Turn on encryption
Set encryption strength
Generate an encryption key
Memory cleaning
About memory cleaning
Turn on memory cleaning
Change when your device deletes sensitive data from the temporary device memory
Delete sensitive application data from the temporary device memory
Certificates
About certificates
Certificate basics
Download a certificate from an LDAP or DSML certificate server
Certificate status
Status indicators for certificates and certificate authority profiles
PGP keys
About PGP keys
PGP key basics PGP key status
PGP key status indicators
Certificate servers
Add a certificate server
Key store
About the key store
Change the key store password
Smart cards
About using a smart card with your device
Turn on two-factor authentication
VPN settings
About VPN profiles
Prerequisites: Logging in to a VPN
Log in to a VPN
Change the user name and password for a VPN profile
Verify security software manually
Third-party application control
About permissions for third-party applications
Reset connection permissions for third-party applications
About direct Internet connections for third-party applications
Set up a direct Internet connection for a third-party application
Turn on safe mode
Set permissions for a third-party application
Troubleshooting: Security
I cannot download a certificate
I cannot unlock my device using my smart card
I cannot connect to a Wi-Fi network or log in to a VPN using a software token
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Service books and diagnostic reports
Accept, delete, or restore a service book
Run a diagnostic report
View, submit, or delete a diagnostic report
Set a default recipient for diagnostic reports
I cannot run or submit a diagnostic report
View the version number of the BlackBerry Device Software on your device
Submit a Wi-Fi diagnostic report
Set options for Wi-Fi diagnostic reports
Synchronization
About synchronization
Reconcile email over the wireless network
Delete email on your device and in your email application on your computer
Synchronize organizer data over the wireless network
About synchronization conflicts
Manage email reconciliation conflicts
Manage data synchronization conflicts
About backing up and restoring device data
Empty the deleted items folder on your computer from your device
Troubleshooting: Synchronization
Email is not reconciling over the wireless network
Organizer data is not synchronizing over the wireless network
Contact list field data is not appearing on my computer
Some characters in calendar entries do not appear correctly after synchronization
Accessibility options
About accessibility options
Screen accessibility options
Display closed captions in videos
Change the display font
Audio and phone accessibility options
Turn on event sounds
Add a contact alert
Hearing aid mode
About hearing aid mode
TTY support
About TTY support
Turn on TTY support
Voice dialing
Perform an action using a voice command
Typing accessibility options
Change or delete an AutoText entry
Type text using the predictive input method
Predict words as you type
Calculator
Use the calculator
Convert a measurement
BrickBreaker
About BrickBreaker
BrickBreaker capsules
BrickBreaker scoring
Play BrickBreaker
Adjust the volume
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Word Mole game
Word Mole game basics
About the Word Mole game
Form a word
Word Mole game scoring
Single-player games
Turn on tutorial mode
Save a game
Resume a game
Multiplayer games
Troubleshooting: Word Mole
Glossary
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