Blackberry 68001, 9800 manual My phone number appears as Unknown in the Phone application

User Guide Phone

•If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact.

•If you are not receiving calls, verify that call blocking and call forwarding are turned off.

•Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.

•If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.

Related topics

Fixed dialing and smart dialing, 47

Call waiting, call forwarding, and call blocking, 45

Switch the active phone number, 52

My phone number appears as Unknown in the Phone application

If your BlackBerry® device uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in the Phone application.

1.On the Home screen or in a folder, click the Options icon.

2.Click Device > Advanced System Settings > SIM Card.

3.Highlight the phone number.

4.Press the key > Edit SIM Phone Number.

5.Type your phone number.

6.Click OK.

I cannot check my voice mail

Try performing the following actions:

•If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your alternate phone number.

•You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service provider or administrator.

I cannot make calls using a voice command

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network.

•If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.

•Verify that your screen is unlocked.

•Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.

56