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Blackberry 68001, 9800, NO_CARRIERCNETTORCH9800BLKATT Some email folders appear dimmed, Email filters are not working correctly, I cannot turn on cell broadcasting, I cannot attach a file to a text message

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• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.

• Try downloading external pictures. Press the key > Get Images.

• Try viewing your message in plain text. Press the key > Get Plain Text.

Some email folders appear dimmed

If you cannot forward email from an email folder, the check box beside the folder appears dimmed.

Try the following actions:

• Wait for a few seconds. The email folders might become available after a short period of time.

• Turn off wireless email reconciliation, and then turn it on again.

Related topics

Reconcile email over the wireless network, 12

Email filters are not working correctly

Try the following actions:

• Verify that your email filters are turned on.

• Verify that your email filters appear in the order that you want your BlackBerry® device to apply them to email.

Related topics

Email filters, 72

I cannot turn on cell broadcasting

If your BlackBerry® device uses a SIM card, your SIM card might not support the display languages that you have selected for cell broadcast

messages.

Clear the check box beside all languages that your SIM card does not support.

I cannot attach a file to a text message

Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show.

Try the following actions:

• Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg file, .gif file, or .midi file).

• Verify that the file is not copyright protected.

• If templates are available for your BlackBerry® device, use a blank template to compose your text message.

User Guide Messages

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Contents

Main Page Contents Page Page Page Page Page Page Page Page Quick Help Top 10 Change your ring tone, notifiers, or reminders About adding applications Download a theme Supported audio and video file formats Transfer a file from your computer to your device using your device as a USB memory drive Open, close, or switch between tabs Reconcile email over the wireless network Add a signature to your work email Find important keys About the Menu key and Escape key About multitasking About the slider and keyboard Move around the screen Select commands using toolbars and pop-up menus Zoom and pan screens Start using your device Visit the Setup application Turn on or turn off a network connection Find your phone number Feature availability Wireless synchronization Reconcile email over the wireless network Synchronize organizer data over the wireless network Clock and time zone Set the date and time Connect to a Wi-Fi network Bluetooth technology options Turn on Bluetooth technology Pair with a Bluetooth enabled device Change the display font Change the language Find more information Troubleshooting: Basics I cannot make or receive calls I am not receiving messages I am not receiving text messages I cannot save media files The battery is not charging Email is not reconciling over the wireless network Organizer data is not synchronizing over the wireless network The time on my device is incorrect I cannot connect to a Wi-Fi network I cannot pair with a Bluetooth enabled device Discover the Home screen Switch themes Add, change, or delete a folder on the Home screen Find or hide an application icon Change what happens when you type on the Home screen Personalize your device Automatic shutoff and lock Set a device password Set your device to turn on and turn off automatically Navigation and typing Change the display font Change the language Set the cursor speed Set the trackpad sensitivity Add a signature to your work email Add a message that appears when your device is locked File transfer and download Transfer a file from your computer to your device using your device as a USB memory drive About adding applications Phone options Change your ring tone, notifiers, or reminders Add a contact alert Set up speed dial for a contact Change the default volume for calls Contact options Add a contact Change or delete a contact picture Map options Add a bookmark for a location or route Ask a question online on page Shortcuts BlackBerry basics shortcuts Phone shortcuts Message shortcuts Typing shortcuts for the touch screen keyboard Typing shortcuts for the slide-out keyboard Media shortcuts Browser shortcuts Calendar shortcuts Search shortcuts Troubleshooting: Shortcuts I cannot use a shortcut Phone Phone basics Find your phone number Make a call Answer a call Page Dial using numbers or letters Switch applications during a call About using a headset Emergency calls About emergency calls and Emergency Callback Mode Make an emergency call Volume Change the default volume for calls Improve sound quality during a call Improve sound quality for all calls Voice mail About your voice mail greeting and voice mail password Check your voice mail Change the voice mail access number and password Change how many times your device rings before the call goes to voice mail Speed dial Set up speed dial for a contact Change the contact that is assigned to a speed dial key Call waiting, call forwarding, and call blocking Turn on call waiting About call forwarding Forward calls Add, change, or delete a call forwarding number About call blocking Block calls Fixed dialing and smart dialing About fixed dialing Turn on fixed dialing Add, change, or delete a contact in your fixed dialing list About smart dialing Set the default country code and area code Set options for dialing extensions Conference calls About conference calls Make a conference call Create a phone number link for a conference call Speak privately with a contact during a conference call Call logs About call logs Send a call log Delete call logs Add, change, or delete call log notes View call logs in the Messages application Multiple phone numbers About multiple phone numbers Switch the active phone number Phone options Turn on dialing from the Lock screen Sort phone numbers or contacts on the Phone screen Hide or display your phone number when you make calls Turn off the prompt that appears before you delete items Change how you answer or end calls with the holster or the slider Reset a call timer About hearing aid mode Turn on hearing aid mode About TTY support Turn on TTY support Phone shortcuts Troubleshooting: Phone I cannot make or receive calls My phone number appears as Unknown in the Phone application I cannot check my voice mail I cannot make calls using a voice command I cannot change the number of times that my device rings Voice commands Perform an action using a voice command Available voice commands Change the language for voice commands Turn off choice lists for voice commands Change the options for voice prompts Improve voice recognition Troubleshooting: Voice dialing I cannot make calls using a voice command My device does not recognize names or numbers in voice commands Messages Email Composing and sending email Send an email Page Change or remove your signature Change the email address that you use to send messages or meeting invitations Delete the disclaimer from an email Delete the original text from a reply message Viewing and replying to email View an address instead of a display name Mark a message as opened or unopened Save a message About flags Add, change, or remove a flag Group email by subject Use color to differentiate work messages from other messages Hide sent messages from the message inbox Hide messages from the Messages application Filing email About synchronization of email folders: File an email: Add, move, rename, or delete an email folder : Forward messages from a specific email folder to your device: Hide filed email from the message inbox: View filed messages: Email options Set an out-of-office reply Turn on or turn off read receipts Stop loading pictures in HTML email messages Turn off the prompt that appears before downloading external pictures in HTML email messages Receive only the first section of long email messages Stop displaying recent contacts in email address fields View call logs in the Messages application Storing and forwarding email Set how long your device stores messages: Stop storing messages sent from your computer on your device: Stop storing messages sent from your device on your computer: Email filters About email filters Create an email filter Create an email filter based on a contact or subject Options for email filters Turn on an email filter Change, prioritize, or delete an email filter Synchronizing email About synchronization Reconcile email over the wireless network Delete email on your device and in your email application on your computer Empty the deleted items folder on your computer from your device About synchronization conflicts Manage email reconciliation conflicts PIN messages About PIN messages Find your PIN Composing and sending PIN messages Compose and send a PIN message Page Viewing and replying to PIN messages Hide sent messages from the message inbox PIN message options Set how long your device stores messages Text messages About text messages Composing and sending text messages Send a text message Set whether pressing the Enter key sends text messages Forward a text message Attach a file to a text message Viewing and replying to text messages Search for text in a message, in a file, or on a web page View filed messages Delete the history from a text message Save a media file from a text message Save a contact attachment from a text message Add an appointment to your calendar from a text message Options for text messages Stop receiving text messages when roaming Block text messages Store text messages on your SIM card Set how long your device stores messages Turn off AutoText for SMS text messages Set how long your service center attempts to send text messages Set a wireless network type for sending text messages Cell broadcasting About cell broadcasting Turn on cell broadcasting Stop receiving messages from a cell broadcast channel Rename a cell broadcast channel Security options for messages Block incoming messages Allow messages from contacts in your contact list or allowed sender list Add a contact to your allowed sender list Reset a blocked message counter Attachments About files and attachments Open a file or an attachment Save a file or an attachment Send a file as an attachment Open a link in a file or an attachment Set font options for a file or an attachment View properties for a file vCard contact attachments S/MIME-protected messages S/MIME-protected message basics About signing and encrypting messages IBM Lotus Notes native encrypted messages About IBM Lotus Notes native encrypted messages PGP protected messages PGP protected message basics About signing and encrypting messages Message shortcuts Page Troubleshooting: Messages I cannot send messages I am not receiving messages I am not receiving email from personal folders on my computer I cannot file email I cannot send text messages I am not receiving text messages Some messages no longer appear on my device A message or attachment does not appear or is truncated HTML email messages do not appear correctly Some email folders appear dimmed Email filters are not working correctly I cannot turn on cell broadcasting I cannot attach a file to a text message Page Files File basics About files and attachments Open a file or an attachment Save a file or an attachment Search for a file that is saved on your device Search for a file that is saved on your organization's network Save a file from your organization's network to your device Send a file as an attachment Open a link in a file or an attachment Managing files and attachments View properties for a file Move, rename, or delete a file Page Page Troubleshooting: Attachments A skipped content bar appears in a document Page Media Music Shuffle or repeat songs Playlists Create a standard or an automatic playlist Add the song that is playing to a playlist Change the order of songs in a playlist Delete a song from a playlist Rename or delete a playlist Rename, move, copy, or delete an audio file or a video file View properties for a media file Podcasts Videos Keep backlighting on when you play a video Display closed captions in videos Video camera Record a video Turn on video lighting Change the video size and format Change the location for storing videos that you take Camera Take a picture Change the flash setting for pictures that you take Change the camera scene mode Change the size of pictures that you take Geotag pictures that you take Change the autofocus setting Turn off digital zoom for the camera Reduce blurriness in the pictures that you take Change the review duration of the pictures that you take Pictures Zoom, pan, or rotate in a picture Save a picture from a text message or a web page View pictures as a slide show Change the number of seconds between slides in a slide show View pictures in list view or thumbnail view Create a picture folder Import pictures to the Pictures application Voice notes Record a voice note Ring Tones Change your ring tone, notifiers, or reminders Download a ring tone Media storage Storage and media cards Supported media cards Repair files stored on your media card or on your device View the amount of memory used by media files Turn off media card support About compression About file encryption Turn on encryption Picture folders Create a picture folder Import pictures to the Pictures application Find a picture that you took with the camera Transferring and downloading media files About transferring and synchronizing media files Transfer a file from your computer to your device using your device as a USB memory drive Transfer your media files from your computer to your device using BlackBerry Desktop Software Download a ring tone Download a picture Send or share a media file Receive a media file using Bluetooth technology Supported audio and video file formats Media shortcuts Troubleshooting: Media My device is not using the correct ring tone or wallpaper Some pictures that I take are blurry The flash dims or turns off I cannot save media files I cannot open media files My device does not recognize my media card I cannot find podcasts Ring tones, sounds, and alerts About ring tones, sounds, and alerts Change your ring tone, notifiers, or reminders Add a custom profile Add a contact alert Silence your device Flashing LED Change alarm notification options Turn on event sounds Troubleshooting: Ring tones, sounds, and alerts My device is ringing or vibrating more times than expected My device is not ringing or vibrating when I receive a call or message Page Browser Browser basics Browsing web pages Visit a web page or search the Internet About tabbed browsing Viewing, copying, and forwarding addresses Copy an address for a web page, link, or picture Send a web address Send a link or picture from a web page Viewing pictures and playing media files Play a media file on a web page View a full picture on a web page Browser bookmarks Add, rename, or delete a bookmark folder for web pages RSS feeds About RSS feeds Add an RSS feed from the browser Browser options Change your home page or start page Turn off JavaScript support Stop loading images or playing embedded media files on web pages Stop blocking pop-ups on web pages Set the character encoding for all web pages Receive a prompt before you close the browser or stream media from the Internet Delete browsing information Turn off cookies in the browser Turn on geolocation in the browser Browser security About TLS TLS options Manage browser security Add a trusted content server Browser push About browser push Browser push options Turn off browser push Browser shortcuts Turn on browser shortcuts Browser shortcuts Troubleshooting: Browser Calendar Calendar basics Switch calendar views Go to a specific date in the calendar Schedule an appointment Schedule a meeting Set an alarm Switch calendars Meetings Schedule a meeting Delete an appointment, meeting, or alarm Respond to a meeting invitation Page Send an email message to all meeting participants Conference call meetings About conference calls Create a conference call meeting from your device Create a conference call meeting from your computer Enter a conference call meeting Synchronizing calendar Page Calendar options Change how the calendar is displayed Change options for reminders Change options for multiple calendars Change the default calendar Calendar shortcuts Troubleshooting: Calendar I cannot schedule appointments that span multiple days I cannot set some fields when scheduling appointments Some characters in calendar entries do not appear correctly after synchronization I cannot enter a conference call with the Join Now option Contacts Contact basics Add a contact Create a custom contact field Add a pause or a wait to a phone number Customizing contacts Add a contact picture Change or delete a contact picture About categories Categorize a contact, task, or memo Synchronizing contacts Page Personal distribution lists Create a personal distribution list Change or delete a personal distribution list Multiple contact lists About multiple contact lists View a different contact list Change the default contact list Contact list options Troubleshooting: Contacts Contact list field data is not appearing on my computer My contact pictures keep changing Clock Get the date and time from the wireless network automatically Set the date and time Change what appears on the screen when your device is charging Change the clock face Display a second time zone on the clock Turn on the alarm Silence the alarm Change alarm notification options Turn on bedside clock mode Set options for bedside clock mode Use the stopwatch Use the timer Change timer notification options Troubleshooting: Clock The time on my device is incorrect Tasks and memos Show tasks in the calendar Synchronizing tasks and memos About categories Categorize a contact, task, or memo Create a category for contacts, tasks, or memos Turn off the prompt that appears before you delete items Typing Typing basics Highlight, cut, copy, or paste text Type a symbol Type an accent or special character Typing input methods Switch typing input methods when you are typing Change options for typing input methods SureType technology and multi-tap input methods About SureType technology and multi-tap Typing options Change the default currency symbol Stop displaying contacts in the list that appears when you type Turn on key tones Turn off trackpad sounds Spelling checker Check spelling Change options for checking spelling Stop displaying spelling suggestions in the list that appears when you type Custom dictionary About the custom dictionary Add, change, or delete a word in the custom dictionary Stop adding items to the custom dictionary automatically AutoText About AutoText Create an AutoText entry Change or delete an AutoText entry Undo an AutoText change Typing shortcuts for the touch screen keyboard Typing shortcuts for the slide-out keyboard Troubleshooting: Typing SureType technology does not recognize a word I cannot check spelling Keyboard Change the keyboard layout Change the default keyboard for portrait view Assign an application to a Convenience key Change the default currency symbol Page Page Language About typing input languages Change the language Use a shortcut for switching typing input languages when you are typing Add a display language Page Screen display Set options for backlighting Use a picture as your device wallpaper Change the display font Organizing applications on the Home screen Add a message that appears when your device is locked Turn on LED notification for wireless coverage Use grayscale or reverse contrast for the screen display Themes About themes Switch themes Download a theme Troubleshooting: Display GPS technology About GPS technology Turn on GPS technology Set the GPS receiver that you use to track your movement Get your GPS location Prevent others from tracking your location Turn off location aiding Troubleshooting: GPS technology I cannot use GPS technology Maps Map basics View a location on a map View an address on a map using a link Send a location Pan a map Zoom in or out View a list of points of interest near a location View contact information for a point of interest Map options Set the GPS receiver that you use to track your movement Map shortcuts Troubleshooting: Maps Applications About multitasking Keep an application running in the background and switch to another application Close an application so that it is not running in the background About adding applications About social networking applications About instant messaging applications Require your device password before adding an application Delete an application View properties for an application Page BlackBerry Device Software About updating the BlackBerry Device Software Update the BlackBerry Device Software over the wireless network Return to or delete the previous version of the BlackBerry Device Software Update the BlackBerry Device Software from a web site Update the BlackBerry Device Software using the BlackBerry Desktop Software Troubleshooting: BlackBerry Device Software I cannot update the BlackBerry Device Software over the wireless network My device does not have enough available memory to update the BlackBerry Device Software Manage Connections Manage Connections basics Wireless networks that your device connects to Wireless coverage indicators Turn on or turn off a network connection Turn on or turn off data service or set roaming options Check the status of network connections and services Mobile network Roaming About roaming and international roaming Switch wireless networks manually Turn on or turn off data service or set roaming options Preferred wireless network list About the preferred wireless network list Add a wireless network to the preferred wireless network list Delete a wireless network from the preferred wireless network list Change the order of preferred wireless networks Mobile network options Change the connection speed for the wireless network Turn on flashing LED notification for wireless coverage Troubleshooting: Mobile network I cannot connect to the mobile network Error messages Data service unavailable : Wi-Fi technology About connecting to a Wi-Fi network Connect to a Wi-Fi network Connect to a Wi-Fi network using Wi-Fi Protected Setup Connect to a Wi-Fi network manually Change, move, or delete a saved Wi-Fi network Prevent your device from connecting to a saved Wi-Fi network Turn on the prompt that appears for hotspots Options for saved Wi-Fi networks Install a root certificate on your computer UMA connection settings About using UMA with a Wi-Fi network Change your UMA connection preferences Wi-Fi technology troubleshooting I cannot connect to a Wi-Fi network Bluetooth technology Bluetooth technology basics About Bluetooth technology Turn on Bluetooth technology Pair with a Bluetooth enabled device Connect to a paired Bluetooth enabled device Switch to a paired Bluetooth enabled device during a call Share contacts with a paired Bluetooth enabled car kit Receive a media file using Bluetooth technology Send a media file Bluetooth technology options Bluetooth profiles Prevent your device from making contacts available to other Bluetooth enabled devices Restrict outgoing calls Make your BlackBerry device discoverable Change the pairing name for your BlackBerry device Turn off Bluetooth connection notification Turn off the prompt that appears when connecting or pairing Set the message types that your Bluetooth enabled car kit notifies you of Turn off a Bluetooth profile Encrypt data that you send or receive using Bluetooth technology Turn off automatic reconnection to Bluetooth enabled devices Troubleshooting: Bluetooth technology I cannot type a passkey on a Bluetooth enabled device My list of paired Bluetooth enabled devices does not appear I cannot pair with a Bluetooth enabled device I cannot share contacts with a paired Bluetooth enabled device Power and battery Page Memory and media cards About compression About file encryption Turn on encryption Best practice: Conserving memory on your device Troubleshooting: Storage and media cards The application memory on my device is low Search Search for an item Set the types of items that are included in searches Search for messages Message search criteria Do more with your message search results Search for text in a message, in a file, or on a web page View, change, or delete a saved search Search for a contact in your organization's address book Search shortcuts SIM card About the SIM card phone book Add a contact to your SIM card Copy contacts from your SIM card to your contact list Copy a contact from your contact list to your SIM card Change or delete a SIM card contact Store text messages on your SIM card Change the display name for a phone number About SIM card security Page Security Security basics Lock the screen Set a limit for device password attempts Delete device data, third-party applications, or media card files Password keeper About the password keeper Page Copy a password Prevent password copying Set a limit for password attempts in the password keeper Hide passwords in the password keeper Encryption About encrypting data on your device About file encryption Turn on encryption Set encryption strength Generate an encryption key Memory cleaning About memory cleaning Turn on memory cleaning Change when your device deletes sensitive data from the temporary device memory Delete sensitive application data from the temporary device memory Certificates About certificates Certificate basics Download a certificate from an LDAP or DSML certificate server Certificate status Status indicators for certificates and certificate authority profiles PGP keys About PGP keys PGP key basics PGP key status PGP key status indicators Certificate servers Add a certificate server Key store About the key store Change the key store password Smart cards About using a smart card with your device Turn on two-factor authentication VPN settings About VPN profiles Prerequisites: Logging in to a VPN Log in to a VPN Change the user name and password for a VPN profile Verify security software manually Third-party application control About permissions for third-party applications Reset connection permissions for third-party applications About direct Internet connections for third-party applications Set up a direct Internet connection for a third-party application Turn on safe mode Set permissions for a third-party application Troubleshooting: Security I cannot download a certificate I cannot unlock my device using my smart card I cannot connect to a Wi-Fi network or log in to a VPN using a software token Page Service books and diagnostic reports Accept, delete, or restore a service book Run a diagnostic report View, submit, or delete a diagnostic report Set a default recipient for diagnostic reports I cannot run or submit a diagnostic report View the version number of the BlackBerry Device Software on your device Submit a Wi-Fi diagnostic report Set options for Wi-Fi diagnostic reports Synchronization About synchronization Reconcile email over the wireless network Delete email on your device and in your email application on your computer Synchronize organizer data over the wireless network About synchronization conflicts Manage email reconciliation conflicts Manage data synchronization conflicts About backing up and restoring device data Empty the deleted items folder on your computer from your device Troubleshooting: Synchronization Email is not reconciling over the wireless network Organizer data is not synchronizing over the wireless network Contact list field data is not appearing on my computer Some characters in calendar entries do not appear correctly after synchronization Accessibility options About accessibility options Screen accessibility options Display closed captions in videos Change the display font Audio and phone accessibility options Turn on event sounds Add a contact alert Hearing aid mode About hearing aid mode TTY support About TTY support Turn on TTY support Voice dialing Perform an action using a voice command Typing accessibility options Change or delete an AutoText entry Type text using the predictive input method Predict words as you type Calculator Use the calculator Convert a measurement BrickBreaker About BrickBreaker BrickBreaker capsules BrickBreaker scoring Play BrickBreaker Adjust the volume Page Word Mole game Word Mole game basics About the Word Mole game Form a word Word Mole game scoring Single-player games Turn on tutorial mode Save a game Resume a game Multiplayer games Troubleshooting: Word Mole Glossary Page Page Page Page Legal notice