User Guide
 SWDT643442-941426-0810050917-001
 Contents
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 Top
Set up an email address
Quick Help
Change your ring tone, notifiers, or reminders
 Use a picture as your device wallpaper
Download a theme
Supported audio and video file formats
 Open, close, or switch between tabs
Reconcile email over the wireless network
 Add a signature to your work email
Find important keys
About the Menu key and Escape key
 About the slider and keyboard
About multitasking
Move around the screen
 Select commands using toolbars and pop-up menus
Zoom and pan screens
 Turn on or turn off a network connection
Start using your device
Visit the Setup application
Find your phone number
 Feature availability
 Synchronize organizer data over the wireless network
Wireless synchronization
Reconcile email over the wireless network
Clock and time zone
 Turn on Bluetooth technology
Connect to a Wi-Fi network
Bluetooth technology options
Pair with a Bluetooth enabled device
 Change the language
Troubleshooting Basics
Change the display font
Find more information
 Am not receiving messages
Am not receiving text messages
 Email is not reconciling over the wireless network
Battery is not charging
Cannot save media files
 Cannot pair with a Bluetooth enabled device
Cannot connect to a Wi-Fi network
Time on my device is incorrect
 Discover the Home screen
Switch themes
Add, change, or delete a folder on the Home screen
 Find or hide an application icon
Change what happens when you type on the Home screen
Personalize your device
Automatic shutoff and lock
 Change the language
Navigation and typing
Change the display font
Set the cursor speed
 File transfer and download
Add a message that appears when your device is locked
Assign an application to a Convenience key
 About adding applications
 Phone options
Set up speed dial for a contact
Change the default volume for calls
Change your ring tone, notifiers, or reminders
 Map options
Contact options
Clock options
 Ask a question online on
 BlackBerry basics shortcuts
Shortcuts
Phone shortcuts
 Message shortcuts
 Typing shortcuts for the touch screen keyboard
Move the cursor to edit text
 Typing shortcuts for the slide-out keyboard
File and attachment shortcuts
 Turn the audio boost feature on if you are using a headset
Media shortcuts
 Browser shortcuts
 Calendar shortcuts
Search shortcuts
 Troubleshooting Shortcuts
Cannot use a shortcut
 Make a call
Phone
Phone basics
Answer a call
 Place a call on hold
Answer a second call
Mute a call
Turn on the speakerphone
 About using a headset
Dial using numbers or letters
Switch applications during a call
About emergency calls and Emergency Callback Mode
 Change the default volume for calls
Volume
Adjust the volume
Make an emergency call
 Voice mail
About your voice mail greeting and voice mail password
Change the voice mail access number and password
Improve sound quality for all calls
 Call waiting, call forwarding, and call blocking
Set up speed dial for a contact
Speed dial
Change the contact that is assigned to a speed dial key
 Add, change, or delete a call forwarding number
About call forwarding
Forward calls
About call blocking
 Block calls
Change the call blocking password
Fixed dialing and smart dialing
About fixed dialing
 Add, change, or delete a contact in your fixed dialing list
Set the default country code and area code
About smart dialing
 About conference calls
Conference calls
Set options for dialing extensions
Make a conference call
 Disconnect a contact from a conference call
Call logs
Speak privately with a contact during a conference call
Leave a conference call
 Add, change, or delete call log notes
Send a call log
Delete call logs
View call logs in the Messages application
 Phone options
Switch the active phone number
Multiple phone numbers
About multiple phone numbers
 Sort phone numbers or contacts on the Phone screen
Hide or display your phone number when you make calls
Turn off the prompt that appears before you delete items
 Turn on hearing aid mode
Reset a call timer
About hearing aid mode
About TTY support
 Troubleshooting Phone
Cannot make or receive calls
 My phone number appears as Unknown in the Phone application
Cannot make calls using a voice command
Cannot check my voice mail
 Some features are not available on my device
Cannot change the number of times that my device rings
 Perform an action using a voice command
Voice commands
Available voice commands
 Change the options for voice prompts
Change the language for voice commands
Turn off choice lists for voice commands
Improve voice recognition
 Troubleshooting Voice dialing
 Send an email
Messages
Composing and sending email
Resend a message
 Save a draft of a message
Reply to or forward an email or PIN message
Check spelling
Attach a file to an email
 Delete the disclaimer from an email
Change or remove your signature
Delete the original text from a reply message
 Viewing and replying to email
 Save a message
View an address instead of a display name
Mark a message as opened or unopened
Delete messages
 Change how a message inbox displays messages
Add, change, or remove a flag
Group email by subject
 Hide messages from the Messages application
Hide sent messages from the message inbox
Filing email
 Forward messages from a specific email folder to your device
 Turn on or turn off read receipts
Email options
Set an out-of-office reply
Stop loading pictures in Html email messages
 Receive only the first section of long email messages
Hide the new or unopened message indicator
Stop displaying recent contacts in email address fields
 View call logs in the Messages application
Storing and forwarding email
 Create an email filter
Email filters
About email filters
Create an email filter based on a contact or subject
 Options for email filters
Turn on an email filter
 Change, prioritize, or delete an email filter
Synchronizing email
About synchronization
 About synchronization conflicts
Manage email reconciliation conflicts
 Find your PIN
PIN messages
About PIN messages
Composing and sending PIN messages
 Set an importance level for received PIN messages
 Create a link for a PIN
Viewing and replying to PIN messages
View filed messages
 PIN message options
Set how long your device stores messages
 Text messages
About text messages
 Set whether pressing the Enter key sends text messages
Composing and sending text messages
Send a text message
Forward a text message
 Attach a file to a text message
Viewing and replying to text messages
Set the importance level for text messages that you send
 Save a media file from a text message
Delete the history from a text message
Save a contact attachment from a text message
 Add an appointment to your calendar from a text message
Stop receiving text messages when roaming
Options for text messages
Change the appearance of text messages
 Store text messages on your SIM card
Block text messages
Turn off AutoText for SMS text messages
 Set a wireless network type for sending text messages
 Turn on cell broadcasting
Cell broadcasting
About cell broadcasting
Stop receiving messages from a cell broadcast channel
 Block incoming messages
Security options for messages
Add a contact to your allowed sender list
 About files and attachments
Reset a blocked message counter
Attachments
Open a file or an attachment
 Set font options for a file or an attachment
Send a file as an attachment
Open a link in a file or an attachment
View properties for a file
 VCard contact attachments
MIME-protected messages
IBM Lotus Notes native encrypted messages
MIME-protected message basics
 About IBM Lotus Notes native encrypted messages
PGP protected messages
PGP protected message basics
 File and attachment shortcuts
 Troubleshooting Messages
Cannot send messages
 Am not receiving email from personal folders on my computer
Am not receiving messages
Cannot file email
 Some messages no longer appear on my device
Cannot send text messages
Am not receiving text messages
Message or attachment does not appear or is truncated
 Cannot turn on cell broadcasting
Some email folders appear dimmed
Email filters are not working correctly
Cannot attach a file to a text message
 Skipped content bar appears in a document
Question mark appears on a slide
 Files
File basics
 Search for a file that is saved on your device
Save a file from your organizations network to your device
 Managing files and attachments
Move, rename, or delete a file
 View tracked changes in a document
View the table of contents in a document
View the content of a cell
Move around a spreadsheet
 Set display options for a spreadsheet
Switch presentation views
Switch slides
Move around pages in a multipage .tif file
 Troubleshooting Attachments
 Message or attachment does not appear or is truncated
 Play a media file
Media
Music
Shuffle or repeat songs
 Delete a song from a playlist
Add the song that is playing to a playlist
Change the order of songs in a playlist
Rename or delete a playlist
 Improve sound quality for media files
Amplify the volume using the audio boost feature
Rename, move, copy, or delete an audio file or a video file
 Podcasts
View properties for a media file
 Keep backlighting on when you play a video
Videos
 Display closed captions in videos
 Turn on video lighting
Video camera
Record a video
Change the video size and format
 Camera
Change the flash setting for pictures that you take
Change the camera scene mode
Take a picture
 Turn off digital zoom for the camera
Change the autofocus setting
Geotag pictures that you take
Reduce blurriness in the pictures that you take
 Zoom, pan, or rotate in a picture
Pictures
Change the location for storing pictures that you take
Save a picture from a text message or a web
 View pictures in list view or thumbnail view
View pictures as a slide show
Change the number of seconds between slides in a slide show
Create a picture folder
 Find a picture that you took with the camera
Voice notes
Record a voice note
 Ring Tones
 Download a ring tone
 Media storage
Storage and media cards
 About file encryption
Turn off media card support
About compression
Turn on encryption
 Import pictures to the Pictures application
Picture folders
Create a picture folder
Find a picture that you took with the camera
 Transferring and downloading media files
About transferring and synchronizing media files
 Download a picture
Receive a media file using Bluetooth technology
Send or share a media file
 Supported audio and video file formats
 My device is not using the correct ring tone or wallpaper
Troubleshooting Media
Some pictures that I take are blurry
 Cannot save media files
Flash dims or turns off
Cannot open media files
 My device does not recognize my media card
Cannot find podcasts
 Change your ring tone, notifiers, or reminders
Ring tones, sounds, and alerts
About ring tones, sounds, and alerts
Add a custom profile
 Silence your device
Add a contact alert
Flashing LED
 Turn on event sounds
Change alarm notification options
Troubleshooting Ring tones, sounds, and alerts
My device is ringing or vibrating more times than expected
 User Guide
 Browser basics
Browser
Browsing web pages
 Viewing, copying, and forwarding addresses
 Viewing pictures and playing media files
 Browser bookmarks
 About RSS feeds
RSS feeds
Add, rename, or delete a bookmark folder for web pages
Add an RSS feed from the browser
 Turn off JavaScript support
Browser options
Change your home page or start
Stop blocking pop-ups on web pages
 Delete browsing information
Set the character encoding for all web pages
Turn off cookies in the browser
 About TLS
Browser security
Turn on geolocation in the browser
TLS options
 Manage browser security
Add a trusted content server
Browser push
About browser push
 Turn off browser push
Browser push options
Turn on browser shortcuts
 Browser shortcuts
 Cannot play a song or video on a web
Troubleshooting Browser
No browser is available on my device
Cannot open a new tab
 Calendar
Calendar basics
 Switch calendars
Set an alarm
Schedule a meeting
 Meetings
Delete an appointment, meeting, or alarm
Respond to a meeting invitation
 Change the list of participants for a meeting
View your calendar when responding to a meeting
Check availability of meeting participants
Forward a meeting invitation
 Create a conference call meeting from your device
Conference call meetings
Send an email message to all meeting participants
Create a conference call meeting from your computer
 Save your conference call information
Synchronizing calendar
Enter a conference call meeting
About synchronization
 About backing up and restoring device data
Synchronize organizer data over the wireless network
About synchronization conflicts
 Change how the calendar is displayed
Calendar options
Manage data synchronization conflicts
Change options for reminders
 Change how long your device stores calendar entries
Change the default calendar
Show tasks in the calendar
 Cannot schedule appointments that span multiple days
Troubleshooting Calendar
Cannot set some fields when scheduling appointments
Cannot enter a conference call with the Join Now option
 Contacts
Contact basics
 Add a contact picture
Customizing contacts
Search for a contact in your organizations address book
Change or delete a contact picture
 Categorize a contact, task, or memo
Synchronizing contacts
About categories
Create a category for contacts, tasks, or memos
 Synchronize organizer data over the wireless network
 Create a personal distribution list
Personal distribution lists
Change or delete a personal distribution list
 Multiple contact lists
Contact list options
 Sort contacts or tasks
Troubleshooting Contacts
View the number of contacts stored on your device
Contact list field data is not appearing on my computer
 Clock
Set the date and time
 Change the clock face
Turn on the alarm
Silence the alarm
Display a second time zone on the clock
 Set options for bedside clock mode
Turn on bedside clock mode
Use the stopwatch
 Troubleshooting Clock
Use the timer
Change timer notification options
Time on my device is incorrect
 Tasks and memos
 Show tasks in the calendar
Synchronizing tasks and memos
 About categories
 Create a category for contacts, tasks, or memos
Categorize a contact, task, or memo
Turn off the prompt that appears before you delete items
 Typing
Typing basics
 Change options for typing input methods
Switch typing input methods when you are typing
Typing input methods
SureType technology and multi-tap input methods
 Typing options
Change the default currency symbol
Type text using multi-tap
Find more information about typing in other languages
 Set the trackpad sensitivity
Spelling checker
Turn off trackpad sounds
Set the cursor speed
 About the custom dictionary
Custom dictionary
Change options for checking spelling
Add, change, or delete a word in the custom dictionary
 Create an AutoText entry
AutoText
About AutoText
Change or delete an AutoText entry
 Undo an AutoText change
 SureType technology does not recognize a word
Troubleshooting Typing
Cannot check spelling
 Keyboard
Change the default keyboard for portrait view
Change the default currency symbol
Change the keyboard layout
 Set the trackpad sensitivity
Set the cursor speed
Turn on key tones
Turn off trackpad sounds
 Troubleshooting Keyboard
No application opens when I press a Convenience key
 Change the language
Language
About typing input languages
Add a display language
 Delete a language
Troubleshooting Language
Some characters do not appear correctly on my device
 Use a picture as your device wallpaper
Screen display
Set options for backlighting
Change the display font
 Turn on LED notification for wireless coverage
Add a message that appears when your device is locked
Move an application icon
 Themes
Use grayscale or reverse contrast for the screen display
About themes
 My display changed
Troubleshooting Display
Screen turns off
 Turn on GPS technology
GPS technology
About GPS technology
Set the GPS receiver that you use to track your movement
 Prevent others from tracking your location
Get your GPS location
Turn off location aiding
 Troubleshooting GPS technology
Cannot use GPS technology
 Maps
Map basics
 View a list of points of interest near a location
Pan a map
Zoom in or out
View contact information for a point of interest
 Map options
 Map shortcuts
Troubleshooting Maps
Set the GPS receiver that you use to track your movement
 Applications
About multitasking
 About adding applications
About social networking applications
 Delete an application
Require your device password before adding an application
About instant messaging applications
View properties for an application
 Troubleshooting Applications
View the size of an application database
 BlackBerry Device Software
About updating the BlackBerry Device Software
 Update the BlackBerry Device Software from a web site
 Troubleshooting BlackBerry Device Software
 Manage Connections
Wireless networks that your device connects to
Wireless coverage indicators
Manage Connections basics
 Turn on or turn off data service or set roaming options
Check the status of network connections and services
 Mobile network
Switch wireless networks manually
Turn on or turn off data service or set roaming options
Roaming
 Preferred wireless network list
About the preferred wireless network list
 Turn on flashing LED notification for wireless coverage
Change the order of preferred wireless networks
Change the connection speed for the wireless network
Mobile network options
 Error messages
Troubleshooting Mobile network
Cannot connect to the mobile network
 About connecting to a Wi-Fi network
Wi-Fi technology
Connect to a Wi-Fi network using Wi-Fi Protected Setup
 Change, move, or delete a saved Wi-Fi network
Connect to a Wi-Fi network manually
Turn on the prompt that appears for hotspots
 Options for saved Wi-Fi networks
Ssid
 Install a root certificate on your computer
Server SAN
 About using UMA with a Wi-Fi network
UMA connection settings
Wi-Fi technology troubleshooting
Change your UMA connection preferences
 Bluetooth technology basics
Bluetooth technology
About Bluetooth technology
 Share contacts with a paired Bluetooth enabled car kit
Connect to a paired Bluetooth enabled device
Switch to a paired Bluetooth enabled device during a call
Receive a media file using Bluetooth technology
 Bluetooth profiles
Rename a paired Bluetooth enabled device
Delete a paired Bluetooth enabled device
Send a media file
 Avrcp
 Turn off the prompt that appears when connecting or pairing
Change the pairing name for your BlackBerry device
Turn off Bluetooth connection notification
Restrict outgoing calls
 Turn off a Bluetooth profile
Turn off automatic reconnection to Bluetooth enabled devices
 Cannot type a passkey on a Bluetooth enabled device
Troubleshooting Bluetooth technology
My list of paired Bluetooth enabled devices does not appear
 Power and battery
 220
 Supported media cards
Memory and media cards
About media cards
Turn off media card support
 About file encryption
About compression
Turn on encryption
 Best practice Conserving memory on your device
Troubleshooting Storage and media cards
Application memory on my device is low
 Set the types of items that are included in searches
Search
Search for an item
Search for messages
 Message search criteria
Do more with your message search results
 View, change, or delete a saved search
Search for text in a message, in a file, or on a web
Search for a contact in your organizations address book
 Search shortcuts
 Add a contact to your SIM card
SIM card
About the SIM card phone book
Copy contacts from your SIM card to your contact list
 Change the display name for a phone number
Change or delete a SIM card contact
Store text messages on your SIM card
About SIM card security
 Protect your SIM card with a PIN code
Change the SIM card PIN code
 Security
Security basics
 About the password keeper
Password keeper
Set a limit for device password attempts
Lock the screen
 Generate a random password
Change a password in the password keeper
Add a password to the password keeper
Set criteria for randomly generated passwords
 Set a limit for password attempts in the password keeper
Copy a password
Prevent password copying
Hide passwords in the password keeper
 About file encryption
About encrypting data on your device
Turn on encryption
 Set encryption strength
Memory cleaning
About memory cleaning
Generate an encryption key
 Turn on memory cleaning
Certificates
 Certificate basics
About certificates
Certificate status
 About PGP keys
PGP key status indicators
PGP keys
PGP key basics PGP key status
 Key store
Change the key store password
Certificate servers
Add a certificate server
 Turn on two-factor authentication
Synchronize the key store password with the device password
About using a smart card with your device
Smart cards
 VPN settings
 About software tokens
Verify security software manually
Third-party application control
Change the PIN for a software token on your device
 Turn on safe mode
Reset connection permissions for third-party applications
Set permissions for a third-party application
 Turn off a prompt for a third-party application connection
Troubleshooting Security
Cannot unlock my device using my smart card
Cannot download a certificate
 User Guide
 Run a diagnostic report
Service books and diagnostic reports
Accept, delete, or restore a service book
View, submit, or delete a diagnostic report
 Cannot run or submit a diagnostic report
Set a default recipient for diagnostic reports
Submit a Wi-Fi diagnostic report
 Set options for Wi-Fi diagnostic reports
 Synchronization
Reconcile email over the wireless network
About synchronization
 About synchronization conflicts
Synchronize organizer data over the wireless network
Manage email reconciliation conflicts
 Manage data synchronization conflicts
About backing up and restoring device data
 Troubleshooting Synchronization
Email is not reconciling over the wireless network
 About accessibility options Screen accessibility options
Accessibility options
Use grayscale or reverse contrast for the screen display
 Turn on event sounds
Audio and phone accessibility options
Hearing aid mode
Add a contact alert
 TTY support
Voice dialing
 Typing accessibility options
Type text using the predictive input method
 Predict words as you type
 Use the calculator
Calculator
Convert a measurement
 About BrickBreaker
BrickBreaker
BrickBreaker capsules
 BrickBreaker scoring
Adjust the volume
Play BrickBreaker
 Set the paddle speed
 About the Word Mole game
Word Mole game
Word Mole game basics
Form a word
 Save a game
Turn on tutorial mode
Single-player games
Resume a game
 Multiplayer games
 Remove a player
Troubleshooting Word Mole
Check the stats for a player
Cannot connect to a multiplayer game
 Glossary
ADN
 EAP-FAST
 MCC
 Rtsp
 TTY
 Legal notice
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 User Guide
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 User Guide