Bose PDF259774_00 manual Problem What to do

	Reference
Table 1: General Troubleshooting
Problem	What to do
No computer sounds until Wave/PC™	Re-install the Wave/PC software application.
system application is launched.
The Wave/PC system application win-	Go to the Control Panel of your computer. Open the display properties and
dow looks strange. Colors are not	change the color setting (if supported) from 256 to a greater color depth.
smooth and the information window
contains blocks.
When the Wave/PC system is off, I still	Although the Wave/PC application is not running, the Wave/PC unit is still used
hear sounds generated by other appli-	as computer speakers. To turn off all computer sounds, click the Mute button,
cations. Why?	or right-click on the Wave/PC monitor icon and select Exit.
Tone alarm is sounding and I cannot	On the Wave/PC unit, press the Snooze button or the On/Off button to turn the
activate the snooze function using the	alarm off.
remote.
Table 2: AM/FM troubleshooting
Problem	What to do
The AM/FM buttons in the application	• Check the interface cable connection between your computer and the
window are grayed and clicking on	Wave/PC system unit.
them has no effect.	• Close all other programs that use the serial port.
	• Close the Wave/PC monitor and launch the Wave/PC application again.
	• Click the Setup button and click on the General tab. Click the Search for
	Wave/PC button.
	• Save all your work and restart your computer. If problem still persists, con-
	tact Bose Customer Service.
Poor AM and FM reception.	• Move the Wave/PC system unit away from the computer monitor.
	• If possible, connect the Wave/PC system unit to an AC outlet not used by
When tuning to a station having a
	your computer system.
strong signal indicator, I get static.
	• To improve AM reception, turn the radio slightly.
When seeking next higher/lower sta-	• To improve FM reception if you are not using an external antenna, straighten
	the power cord as much as possible.
tion, the seek operation never stops.
	• For improved FM reception, connect the supplied FM dipole antenna to the
	external FM antenna jack on the back of the Wave/PC unit.
Cannot update my station list from the	Check your internet connection.
Bose® server.
A station in my local area is not listed	• Update the station list from the Bose server.
in the Station Finder, or the station	• Manually edit the information.
information is incorrect.	• Send an e-mail to Bose with the correct information so that the Bose server
	can be updated. Click the Setup button and click on the Internet tab. Click
	the Tech Support button. Enter your message and click the Send button.
The AM/FM radio turns off when I	By default, the Wave/PC system automatically turns off the radio when the
close the Wave/PC system application	application is closed. To change this setting:
or when I shut down my computer.	1. Click the Setup button and click the AM/FM tab.
	2. Select, “Tuner should continue playing when application is shut down.”
Partial or missing information for a sta-	Click the Edit Station button and edit the station information.
tion in the Station Finder.

PDF259774_00 April 12, 2001 55