Bose PDF259774_00 manual Troubleshooting, Reference, Bose Customer Service, Problem, What to do

Reference

Troubleshooting

If you need additional help in solving problems, contact:

Bose Customer Service, 1-800-851-2673

You can also request technical support using the Wave/PC™ system application. Click the Setup button and click on the Internet tab. Click the Tech Support button and follow the instructions.

Table 1: General Troubleshooting

Problem	What to do
Wave/PC system unit does not	• Make sure the power cord connector is inserted securely into the Wave/PC
function		unit, matching the flat side of the connector to the flat side of the jack.
	• Make sure the power cord is fully plugged into an operating AC wall outlet.
Remote control is inconsistent or does	• Check battery and its polarity (+ and –).
not work	• Replace the battery, if necessary (See “Replacing the batteries” on
		page 53.).
	• Operate the remote control closer to the radio.
	• Check for interference from room lighting or sunlight, or dust or dirt on the
		lens. Try the radio in a different location.
AM/FM stations play OK, but no audio	• Check the interface cable connection between your computer and the
for CDs, Web Radio, or Music Files.		Wave/PC system unit.
No computer tones.	• Close all other programs that use the serial port.
	• Close the Wave/PC monitor and launch the Wave/PC application again.
A yellow question mark appears over
	• Click the Setup button and click on the General tab. Click the Search for
the Wave/PC system monitor icon in
		Wave/PC button.
the Task Bar.
	• Save all your work and restart your computer. If problem still persists, con-
		tact Bose Customer Service.
No audio from my computer and the	• Check the audio connection to the sound card of your computer.
Wave/PC monitor icon in the Task Bar	• Check the volume calibration. Click the Setup button and click on the Gen-
appears normal.		eral tab. Click the Calibrate Volume Control button.
	• If you are using a portable computer, or any computer with a dial-type vol-
		ume control, make sure the volume level is set to maximum.
Other music sources are heard when	Switch to another source and then return to AM/FM radio. A Wave/PC system
listening to AM/FM radio.	command may have been ignored while the computer was busy with other
	activities.
No audio after launching application.	Re-calibrate the Wave/PC system volume:
	1.	Click the Setup button and click on the General tab.
The volume control of the computer is
	2.	Click the Calibrate Volume Control button.
reset every time the application is
launched.	3. Wait for the process to complete
The computer audio is much louder/	4.	Click the OK button.
softer than AM/FM radio audio.
The display on the Wave/PC™ unit	Wait. The computer may be busy performing other tasks. This problem should
sometimes flashes “no PC” or “PC.	disappear after the computer returns to normal operation. If not, contact Cus-
	tomer Service.
The time displayed on Wave/PC unit is	Adjust the time of the clock in your computer. By default, the Wave/PC applica-
incorrect.	tion synchronizes the Wave/PC system clock to the clock in your computer. If
	you want to set the Wave/PC system clock independently, click the Setup but-
	ton and click the General tab. Disable the clock synchronization option.

54 April 12, 2001 PDF259774_00