Troubleshooting
Problem | Possible Cause | What to Do | |
Coffee runs out | • | Filter holder is not | Refer to ‘Inserting the filter holder’ |
around the edge of |
| inserted in the brew | on page 17. |
the filter holder |
| head properly |
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| • There are coffee grounds | Clean any excess coffee from the | |
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| around the filter rim. | rim of the filter holder to ensure a |
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| proper fit into the brew head. |
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| • Too much coffee in the | Refer to ‘Preparing the coffee’ on | |
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| filter | page 15. |
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| • Coffee has been tamped | Refer to ‘Tamping the coffee’ on | |
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| too firmly | page 16. |
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| • | Incorrect filter for | Ensure you use the small filter for |
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| amount of coffee used | 1 cup of coffee and the large filter |
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| for 2 cups of coffee. |
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Machine is too | • | Water tank is empty | Refer to step 1 – Filling the water |
loud |
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| tank on page 15. |
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| • Water tank is not | Refer to step 1 – Filling the water | |
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| securely in place | tank on page 15. |
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Coffee is too weak | • | Coffee grind is not fine | Ensure you use a suitable |
or watery |
| enough (use coffee grind | espresso grind. Use a dark roast |
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| suitable for espresso | coffee generally labelled ‘Espresso |
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| machines) | Blend’. Refer to ‘The Grind’ on |
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| page 22 |
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Coffee is too cold | • | Machine not preheated | • Ensure the red ‘Heating’ light |
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| cycles off as this is when the |
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| machine has reached the |
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| correct temperature. |
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| • | Cups not preheated | • The cup warming plate starts |
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| to warm up as the machine |
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| warms up. Please refer to ‘Pre- |
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| warming the cups’ on page 16. |
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| • Milk not heated enough | • When the base of the jug | |
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| (if making a cappuccino | becomes too hot to touch this |
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| or latté) | is when the milk is heated at |
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| the correct temperature. Please |
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| refer to ‘How to froth milk for a |
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| cappuccino or latté on page 18. |
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