Troubleshooting
Problem | Possible Cause | What to Do |
No crema | • Coffee is not tamped | • Refer to ‘Tamping the coffee’ |
| firmly enough | on page 16. |
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| • Coffee grind is too | • Ensure you use a suitable |
| coarse | espresso grind. Refer to |
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| ‘The Grind’ on page 23. |
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| • Ground Coffee is not | • |
| fresh | be kept for longer than a week. |
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| Please refer to ‘The coffee’ on |
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| page 23. |
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| • Filter holes are blocked | • Use the fine pin on the |
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| cleaning tool to clear the holes. |
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| Please refer to ‘Cleaning the |
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| filters’ on page 26. |
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No steam is | • Machine is not turned on | Ensure the machine is plugged |
generated |
| in and the ‘on/off’ button is in the |
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| ‘on’ position. |
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| • Water tank is empty | Refer to step 1 – Filling the water |
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| tank on page 15. |
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| • Selector Control not in | Turn the selector control to the |
| ‘Steam’ position | ‘Steam’ position. Ensure the steam |
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| button is selected for steam and ‘Hot |
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| Water’ button selected for hot water. |
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| • Steam Wand is blocked | Use the pin on the cleaning tool |
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| to clear the opening. If the steam |
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| wand continues to be blocked, |
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| remove the tip of the steam wand |
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| using the spanner in the middle of |
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| the cleaning tool. Please refer to |
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| ‘Care and cleaning’ on page 25. |
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|
Milk is not foamy | • Not enough steam | Steam wand may be blocked. |
after frothing |
| Please refer to ‘Care and cleaning’ |
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| on page 25. |
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| • Milk is not fresh and cold | Milk must be cold and fresh. Please |
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| refer to ‘How to froth milk for a |
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| cappuccino or latté’ on page 19. |
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