C Troubleshootingmaintenance and routine
Troubleshooting
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be made from within that country.
If you are having difficulty with your machine
If you think there is a problem, check the chart below and follow the troubleshooting tips. You can solve most problems by yourself.
If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/.
Copy quality difficulties
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Difficulties | Suggestions | |
Vertical black lines appears in | Black vertical lines on copies are typically caused by dirt or correction fluid on the |
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copies. | glass strip, or one of the corona wires for printing is dirty. (See Cleaning the |
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| scanner on page 82 and Cleaning the corona wires on page 87.) |
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| Printing difficulties |
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Difficulties | Suggestions |
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No printout. | Check that the machine is plugged in and the power switch is turned on. |
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| Check that the toner cartridges and drum unit are installed properly. (See |
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| Check the interface cable connection on both the machine and your computer. |
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| (See the Quick Setup Guide.) |
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| Check that the correct printer driver has been installed and chosen. |
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| Check to see if the LCD is showing an error message. (See Error and |
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| Check that the machine is online: |
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| (For Windows Vista®) |
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| Click the Start button, Control Panel, Hardware and Sound, and then |
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| Printers. |
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| Offline is unchecked. |
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| (For Windows® XP and Windows Server® 2003) |
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| Click the Start button and select Printers and Faxes. |
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| (For Windows® 2000) |
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| Click the Start button and select Settings and then Printers. |
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| Brother |
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| unchecked. |
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