Printing difficulties (Continued)

Difficulties

Suggestions

The machine prints unexpectedly

„ Pull out the paper tray and wait until the machine stops printing. Then turn off

or it prints garbage.

the machine’s power switch and disconnect from the power for several

 

minutes.

 

„ Check the settings in your application to make sure it is set up to work with

 

your machine.

 

 

The machine prints the first couple

„ Check the settings in your application to make sure that it is set up to work with

of pages correctly, then some

your machine.

pages have text missing.

„ Your computer is not recognizing the machine’s input buffer’s full signal. Make

 

 

sure that you connected the interface cable correctly. (See the Quick Setup

 

Guide.)

 

 

The headers or footers appear

There is an unprintable area on the top and bottom of the page. Adjust the top and

when the document displays on the

bottom margins in your document to allow for this.

screen but they do not show up

 

when it is printed.

 

 

 

The machine does not print on both

Check the paper size setting in the printer driver. You need to select Letter, Legal

sides of the paper even though the

or Folio.

printer driver setting is Duplex.

 

(DCP-9042CDN only)

 

 

 

The machine is not printing or has

Press Job Cancel. As the machine cancels the job and clears it from the memory

stopped printing and the machine’s

it may produce an incomplete printout.

Data LED turns on.

 

 

 

Scanning difficulties

Difficulties

Suggestions

TWAIN errors appear while

Make sure that the Brother TWAIN driver is chosen as the primary source. In

scanning.

PaperPort™ 11SE, click File, Scan or Get Photo and choose the Brother

 

TWAIN driver.

 

 

Network scanning does not work.

See Network difficulties on page 51.

 

 

Software difficulties

Difficulties

Suggestions

Cannot install software or print.

Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair

 

and reinstall the software.

 

 

Cannot perform ‘2 in 1’ or ‘4 in 1’

Check that the paper size setting in the application and in the printer driver are the

printing.

same.

 

 

The machine does not print from

Try to reduce the print resolution. (See Advanced tab in the Software User’s Guide

Adobe Illustrator.

on the CD-ROM.)

 

 

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