Troubleshooting and routine maintenance

Error and maintenance messages

As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and show the appropriate message. The most common error and maintenance message are shown below.

Error Message

Cause

Action

 

Calibrate

Calibration failed.

Press Black Start or Color Start and try it

 

 

 

again.

 

 

 

Do one of the following:

 

 

 

„ Turn off the machine’s power switch. Wait

 

 

 

a few seconds, then turn it on again.

 

 

 

„ Put in a new drum unit. (See Replacing the

 

 

 

drum unit on page 106.)

 

 

 

„ Put in a new belt unit. (See Replacing the

 

 

 

belt unit on page 113.)

 

 

 

„ Put in a new waste toner box. (See

 

 

 

Replacing the waste toner box

 

 

 

on page 117.)

C

 

 

„ If the problem continues, call Brother

 

 

Customer Service.

 

 

 

 

 

Cartridge Error

The toner cartridge is not installed

Pull out the drum unit, take out the toner

 

Put the Black (K)

properly.

cartridge that is indicated on the LCD, and put

 

 

it back into the drum unit again.

 

Toner Cartridge

 

 

 

back in. 1

 

 

 

1 The toner cartridge

 

 

 

color with the

 

 

 

problem is shown in

 

 

 

the message.

 

 

 

 

 

 

 

Change Belt Unit

It is time to replace the belt unit.

Replace the belt unit. (See Replacing the belt

 

 

 

unit on page 112.)

 

Change PF Kit MP

It is time to replace the paper

Call Brother Customer Service at

 

 

feeding kit for the MP tray.

1-877-BROTHER (1-877-276-8437) (in USA)

 

 

 

or 1-877-BROTHER (in Canada).

 

 

 

 

 

Change PF Kit 1

It is time to replace the paper

Call Brother Customer Service at

 

 

feeding kit for Tray 1.

1-877-BROTHER (1-877-276-8437) (in USA)

 

 

 

or 1-877-BROTHER (in Canada).

 

 

 

 

 

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