Troubleshooting and routine maintenance

 

 

 

 

 

Error Message

Cause

Action

 

Jam Rear

The paper is jammed in the back

(See Paper jams on page 70.)

 

 

of the machine.

 

 

Jam Inside

The paper is jammed inside the

(See Paper jams on page 70.)

 

 

machine.

 

 

Jam MP Tray

The paper is jammed in the MP

(See Paper jams on page 70.)

 

 

tray of the machine.

 

 

Jam Tray 1

The paper is jammed in the paper

(See Paper jams on page 70.)

 

 

tray of the machine.

 

 

Laser Unit End

It is time to replace the laser unit.

Call Brother Customer Service to replace the

 

 

 

laser unit.

 

Low Temperature

The temperature of the machine

Increase room temperature to allow the

 

 

is too cold.

machine to operate.

 

No Belt Unit

The belt unit is not installed.

Install the belt unit. (See Replacing the belt

 

 

 

unit on page 112.)

 

No Drum Unit

The drum unit is not installed.

Install the drum unit. (See Replacing the drum

 

 

 

unit on page 106.)

 

No Paper

The machine is out of paper or

Do one of the following:

 

 

paper is not properly loaded in the

„ Refill the paper in the paper tray or MP

 

 

paper tray.

 

 

tray.

 

 

 

C

 

 

„ Remove the paper and load it again.

 

 

 

 

No Tray

The paper tray is not completely

Close the paper tray properly.

 

 

closed.

 

 

No Waste Toner

The waste toner box is not

Install the waste toner box. (See Replacing the

 

 

installed.

waste toner box on page 117.)

 

Out of Memory

The machine’s memory is full.

Copy operation in progress

 

 

 

Do one of the following:

 

 

 

„ Press Black Start or Color Start to copy

 

 

 

the scanned pages.

 

 

 

„ Press Stop/Exit and wait until the other

 

 

 

operations in progress finish, and then try

 

 

 

again.

 

 

 

„ Clear the data from the memory. (See Out

 

 

 

of memory message on page 32.)

 

 

 

Print operation in process

 

 

 

Reduce print resolution. (See Advanced tab in

 

 

 

the Software User’s Guide on the CD-ROM.)

 

 

 

 

 

Print Unable XX

The machine has a mechanical

Turn off the machine’s power switch and then

 

 

problem.

turn it on again. If the error message continues

 

 

 

leave the machine for several minutes and

 

 

 

then try to print, copy or scan again.

 

 

 

 

 

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