Troubleshooting and routine maintenance

 

 

Examples of poor print

Recommendation

quality

 

Ghost

„ Make sure that you use paper that meets our specifications. Rough-

 

surfaced paper or thick paper may cause the problem. (See

 

Acceptable paper and other media on page 12.)

 

„ Make sure that you choose the proper media type in the printer driver

 

or in the machine’s Paper Type menu setting. (See Acceptable paper

 

and other media on page 12 and Basic tab in the Software User’s

 

Guide on the CD-ROM.)

 

„ The drum unit may be damaged. Put in a new drum unit. (See

 

Replacing the drum unit on page 106.)

 

 

The color of your printouts are

„ Make sure that the toner cartridges are installed properly. (See

not what you expected.

Replacing a toner cartridge on page 101.)

„Make sure that none of the toner cartridges have reached the end of their life.

„Make sure that the drum unit is installed properly. (See Replacing the drum unit on page 106.)

„Make sure that the belt unit is installed properly. (See Replacing the belt unit on page 112.)

„Perform the calibration. Press Menu, 3, 5. (See Software User’s

Guide on the CD-ROM.)

C

 

„Adjust the color by using the custom setting in the printer driver. Colors the machine can print and colors you see on a monitor are different. The machine may not be able to reproduce the colors on your monitor.

„Make sure that you use paper that meets our specifications. (See Acceptable paper and other media on page 12.)

„The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 106.)

„Put in a new belt unit. (See Replacing the belt unit on page 112.)

All one color

„ Clean the corona wires of the drum unit for the color causing the

 

problem. (See Cleaning the corona wires on page 87.) If the print

 

quality has not improved, put in a new drum unit. (See Replacing the

 

drum unit on page 106.)

 

„ The drum unit may be damaged. Put in a new drum unit. (See

 

Replacing the drum unit on page 106.)

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