Troubleshooting and routine maintenance

Paper handling difficulties

 

 

Difficulties

Suggestions

The machine does not load paper.

„ If there is no paper, load a new stack of paper into the paper tray.

The LCD shows No Paper or a

„ If there is paper in the paper tray, make sure it is straight. If the paper is curled,

Paper Jam message.

you should straighten it. Sometimes it is helpful to remove the paper, turn the

 

stack over and put it back into the paper tray.

 

„ Reduce the amount of paper in the paper tray, and then try again.

 

„ Check that the MP tray mode is not chosen in the printer driver.

 

„ If the LCD shows Paper Jam message and you still have a problem, see Paper

 

jams on page 70.

 

 

The machine does not feed paper

„ Fan the paper well and put it back in the tray firmly.

from the MP tray.

„ Make sure that MP tray mode is chosen in the printer driver.

 

 

 

How do I print on envelopes?

You can load envelopes from the MP tray. Your application must be set up to print

 

the envelope size you are using. This is usually done in the Page Setup or

 

Document Setup menu of your application. (See your application’s manual for

 

more information.)

 

 

Which paper can I use?

You can use plain paper, recycled paper, envelopes and labels that are made for

 

laser machines. (For details, see Acceptable paper and other media on page 12.)

 

 

There is a paper jam.

(See Paper jams on page 70.)

 

 

Print quality difficulties

C

Difficulties

Suggestions

Printed pages are curled.

„ Low quality thin or thick paper or not printing on the recommended side of the

 

paper could cause this problem. Try turning over the stack of paper in the

 

paper tray.

 

„ Make sure that you choose the Paper Type that suits the media type you are

 

using. (See Acceptable paper and other media on page 12.)

 

 

Printed pages are smeared.

The Paper Type setting may be incorrect for the type of print media you are using,

 

or the print media may be too thick or have a rough surface. (See Acceptable paper

 

and other media on page 12 and Basic tab in the Software User’s Guide on the

 

CD-ROM.)

 

 

Printouts are too light.

„ If this problem occurs when making copies, turn Toner Save mode to off in the

 

machine menu settings. (See Toner save on page 23.)

 

„ Set Toner Save mode to off in the Advanced tab in the printer driver. (See

 

Advanced tab in the Software User’s Guide on the CD-ROM.)

 

 

Network difficulties

DifficultiesSuggestions

Cannot print over a wired Network. Make sure your machine is powered on and is on-line and in Ready mode. Print the Network Configuration list to see your current Network settings. (See User Settings List on page 23.) Reconnect the LAN cable to the hub to verify that the cable and network connections are good. If possible, try connecting the machine to a different port on your hub using a different cable. If the connections are good, the upper LED of the back panel of the machine will be green.

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