12 Troubleshooting and routine maintenance

Troubleshooting

IMPORTANT

For technical help, you must call the country where you bought the fax machine. Calls must be made from within that country.

Error messages

As with any sophisticated office product, errors may occur. If this happens, the fax machine identifies the problem and displays an error message. The most common error messages are shown below.

You can correct most problems by yourself. If you need additional help, call the Brother fax back system (USA only).

In USA only: 1-800-521-2846

ERROR MESSAGES

ERROR

CAUSE

ACTION

MESSAGE

 

 

 

 

 

CHECK

Your fax machine is out of ribbon or the print

Install the print cartridge again. (See

CARTRIDGE

cartridge is not properly installed.

Changing the ribbon on page

 

 

12-12.)

 

 

 

CHECK

The originals were not inserted or fed

Insert the original again.

ORIGINAL

properly, or were too long. (See Original Jam

 

 

on page 12-3.)

 

 

 

 

CHECK PAPER

The fax machine is out of paper.

Add paper, and then press

 

 

Fax Start.

 

 

 

COMM. ERROR

Poor phone line quality caused a

Try the call again. If the problem

 

communication error.

continues, call the telephone

 

 

company and ask them to check

 

 

your phone line.

 

 

 

CONNECTION

You tried to poll a fax machine that is not in

Check the other fax machine’s

FAIL

Polled Waiting mode.

polling setup.

 

 

 

COOLING DOWN

The print head has overheated.

Wait 30 minutes for it to cool.

 

 

 

COVER OPEN

The cover is not closed completely.

Close the cover.

 

 

 

DISCONNECTED

The other person or other person’s fax

Try to send or receive again.

 

machine stopped the call.

 

 

 

 

12 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE