DIFFICULTY

SUGGESTIONS

Sending Faxes

 

 

 

 

 

 

 

Poor sending quality.

Try changing your resolution to FINE or S.FINE. Make a copy to check

 

the fax machine’s scanner operation.

 

 

 

 

Dialing does not work

Check all line cord connections, and make sure the curled handset cord

 

is not in the EXT jack.

 

Check power cord connection.

 

Send a manual fax by pressing Hook or by lifting the handset and

 

dialing the number. Wait to hear fax receiving tones before pressing Fax

 

Start.

 

 

 

 

Vertical black lines when

Use the fax machine to make a copy. If the copy shows the same

sending.

problem, the scanner area is dirty. Lift the top cover and check the

 

original path. Clean the scanner’s white roller and the glass strip under

 

the roller using isopropyl alcohol and a lint-free cloth. (See Cleaning the

 

scanner on page 12-11.)

 

 

 

 

Handling Incoming Calls

 

 

 

 

 

 

 

Double-ring in FAX/TEL mode

The fax machine knows the incoming call is not a fax so it is signaling

 

you to answer the telephone call. Pick up the fax machine handset or

 

answer from an extension phone, and then press the fax machine’s

 

Telephone Answer Code (default setting is #51). (See For FAX/TEL

 

mode only on page 5-8.)

 

 

 

 

Transferring a call to the fax

If you have answered the fax machine handset, press Fax Start and

machine

hang up immediately.

 

If you answered at an extension phone, press your three-digit Fax

 

Receive Code (default setting is

 

51). When the fax machine answers,

 

 

 

hang up.

 

 

 

 

Fax machine “hears” voice as

If the fax machine is set to Easy Receive ON, it is more sensitive to

fax tone

sounds. The fax machine may mistakenly interpret certain voices or

 

music on the line as a calling fax machine and respond with fax

 

receiving tones. Deactivate the fax by pressing #51 if you are at an

 

extension phone or press Stop/Exit if you are at the fax machine or an

 

external phone.

 

Try avoiding this problem by turning Easy Receive to OFF.

 

(See Easy Receive on page 5-5.)

 

 

 

 

Transmission Verification

There is probably temporary noise or static on the phone line. Try

Report prints “Result: NG”

sending the fax again. If the problem continues, call the telephone

 

company to check your phone line.

 

 

 

 

Custom features on a single

If you have Call Waiting, Ring Master, Voice Mail, an alarm system or

line

any other custom feature on a single phone line with the fax machine, it

 

may create a problem sending or receiving fax data.

 

For example: If you are sending or receiving a fax message while a

 

custom feature signal comes through on the line, the signal can

 

temporarily interrupt or disrupt the fax data. Brother’s ECM feature

 

should help overcome this problem. This condition is related to the

 

telephone system industry and is common to all devices that send and

 

receive data on a single, shared line with custom features. If avoiding a

 

slight interruption is crucial to your business, we recommend a separate

 

phone line with no custom features.

 

 

 

 

12 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE