If you are having difficulty with the fax machine

If you think there is a problem with your fax machine or the way your faxes look, make a copy first. If the copy looks good, the problem is probably not the fax machine. Check the chart below and follow the troubleshooting tips.

DIFFICULTY

SUGGESTIONS

Printing or Receiving Faxes

 

 

 

Condensed print and white

If your copy looks good, you probably had a bad connection, with static

streaks across the page or the

or interference on the phone line. If the copy looks bad, call Brother

top and bottom of sentences

Customer Service at 1-800-284-4329 (in USA), 1-877-BROTHER (in

are cut off.

Canada) or (514) 685-6464 (in Montreal).

 

 

Vertical black lines when

The sender’s scanner may be dirty. Ask the sender to make a copy to

receiving.

see if the problem is on with the sending machine. Try receiving from

 

another fax machine.

 

If the problem continues, call Brother Customer Service at

 

1-800-284-4329 (in USA), 1-877-BROTHER (in Canada) or

 

(514) 685-6464 (in Montreal).

 

 

Phone Line or Connections

 

 

 

The fax machine does not

Make sure the fax machine is in the correct receiving mode for your

answer when called.

setup. (either FAX ONLY or FAX/TEL) Check for a dial tone. If possible,

 

call the fax machine to hear it answer. If there is still no answer, check

 

the telephone line cord connection. Connect a standard telephone

 

handset to the fax machine’s telephone jack. If there is no ringing when

 

you call the fax machine, ask your telephone company to check the line.

 

 

Telephone answering device

Connect the telephone line cord from your TAD to the back of the fax

(TAD) does not answer when

machine, in the jack labeled EXT. Make sure the TAD is set to answer

called

calls. (See Connecting an external telephone answering device (TAD)

 

on page 1-11.)

 

 

No dial tone on the handset

Press Hook—OR—Lift the handset. If you don’t hear a dial tone, check

 

telephone line cord connections at the fax machine and wall jack. Check

 

that the handset is connected to the fax machine’s handset jack. Test

 

the wall jack with another single line telephone. If there is no dial tone at

 

the wall outlet, call your telephone company.

 

 

The Caller ID does not display

The Caller ID signal is sent ten seconds after the Call Waiting Signal and

after the Call Waiting signal

speaking may interfere with it. When you hear the Call Waiting signal,

 

ask the other party to hold while you answer the call. Then stop

 

speaking until you see the Caller ID on the LCD.

 

 

TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 6