Brother MFC-J430W 67

		Troubleshooting

Error Message	Cause	Action
Cannot Detect	You installed a new ink cartridge too	Take out the new ink cartridge and
	quickly and the machine did not detect	re-install it slowly until it clicks.
	it.

	If you are using non Brother Original	Replace the cartridge with a Brother
	ink the machine may not detect the ink	Original ink cartridge. If the error
	cartridge.	message remains, contact your
		Brother dealer.

	An ink cartridge is not installed	Take out the new ink cartridge and
	correctly.	re-install it slowly until it clicks. (See
		Replacing the ink cartridges
		uu page 50.)

Cannot Print	One or more of the ink cartridges have	Replace the ink cartridges. (See
Replace Ink	reached the end of their life. The	Replacing the ink cartridges
Replace Ink	machine will stop all print operations.	uu page 50.)
	While memory is available,
	monochrome faxes will be stored in
	the memory. If a sending machine has
	a color fax, the machine's
	“handshake” will ask that the fax be
	sent as monochrome.

Comm.Error	Poor telephone line quality caused a	If the problem continues, call the
	communication error.	telephone company and ask them to
		check your telephone line.

Cover is Open	The scanner cover is not completely	Lift the scanner cover and then close it
	closed.	again.
	The ink cartridge cover is not	Firmly close the ink cartridge cover
	completely closed.	until it clicks.

Data Remaining	Print data is left in the machine's	Press Stop/Exit. The machine will
	memory.	cancel the job and clear it from the
		memory. Try to print again.

Disconnected	The other person or other person's fax	Try to send or receive again.
	machine stopped the call.	If calls are stopped repeatedly and you	B
		are using a VoIP (Voice over IP)	B
		system, try changing the Compatibility
		to Basic (for VoIP). (See Telephone
		line interference / VoIP uu page 75.)

Document Jam	The document was not inserted or fed	(See Using the ADF uu page 23.)
	correctly, or the document scanned	(See Document jam uu page 64.)
	from the ADF was too long.	(See Document jam uu page 64.)
	from the ADF was too long.

High Temperature	The print head is too warm.	Allow the machine to cool down.

59

Contents

Page To create a better environment User's Guides and where do I find it (BASIC USE'S GUIDE) General information Loading paper Loading documents Sending a fax Receiving a fax Telephone and external devices Dialling and storing numbers Making copies How to print from a computer How to scan to a computer Routine maintenance Troubleshooting Menu and features Specifications Index (Advanced USE'S GUIDE) Using the documentation Symbols and conventions used in the documentation Accessing the Advanced User’s Guide, Software User’s Guide, Network User’s Guide, and Network b c How to find Scanning instructions Accessing Brother Support (Windows®) Accessing Brother Support (Macintosh) Control panel overview Page LCD screen indications Basic Operations Volume Settings Ring Volume Beeper Volume Speaker Volume LCD display Setting the backlight brightness LCD Language Setting the Fax Logic (sending and receiving sequence) Loading paper and other print media Page Page Loading envelopes and postcards Page Printable area Paper settings Paper Type Paper Size Acceptable paper and other print media Recommended print media Handling and using print media Choosing the right print media Paper weight, thickness and capacity How to load documents Using the ADF Using the scanner glass Unscannable area How to send a fax Stop faxing Setting scanner glass size for faxing Color fax transmission Cancelling a fax in progress Transmission Verification Report Receive Modes Using Receive Modes Receive Mode settings Ring Delay F/T Ring Time (Fax/Tel mode only) Fax Detect Voice operations Tone or pulse Phone line services Do you have Voice Mail Fax/Tel mode Telephone Service Caller ID (Caller IDentification) (not available in certain area) Advantages of Caller ID Setup Method Caller ID feature Connections settings Recording an outgoing message (OGM) on an external TAD External and extension telephones Connecting an external or extension telephone Multi-lineconnections (PABX) Operation from external and extension telephones Using a cordless external telephone Using remote codes Changing the remote codes How to dial Manual dialling Speed Dialling Search Fax Redial Additional Dialling Operations Outgoing Call history Caller ID history Changing Speed Dial names or numbers Storing numbers Storing a pause Storing Speed Dial numbers g h How to copy Stop copying Copy settings Paper Options Printing a document Scanning a document Scanning using the SCAN key Scanning using a scanner driver Scanning using the ControlCenter Replacing the ink cartridges Page Page Cleaning and checking the machine Cleaning the scanner glass Cleaning the print head Checking the print quality Checking the print alignment Packing and shipping the machine Page Error and Maintenance messages Page Page Page Page Error animations display Transferring your faxes or Fax Journal report Document jam Printer jam or paper jam Page Page Troubleshooting If you are having difficulty with your machine Printing (continued) Page Printing Received Faxes Telephone Line or Connections Sending Faxes Handling Incoming Calls Copying Difficulties Scanning Difficulties Software Difficulties Network Difficulties Dial Tone detection Telephone line interference / VoIP Machine Information Checking the serial number Reset functions How to reset the machine On-screenprogramming Menu table Page Page Page Network menu Page ) (continued) Page FAX SCAN COPY Speed Dial Redial/Pause Entering Text Inserting spaces Making corrections Repeating letters Special characters and symbols General Page Print media Fax Copy Scanner Printer Interfaces Computer requirements Consumable items Network (LAN) Page Page Page Page Visit us on the World Wide Web http://www.brother.com