Manuals / Brands / Computer Equipment / All in One Printer / Brother / Computer Equipment / All in One Printer

Brother MFC-J430W Troubleshooting, If you are having difficulty with your machine, Printing

1 115

Download 115 pages, 5.82 Mb

Troubleshooting

If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips.

Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/.

If you are having difficulty with your machine

Printing

Difficulty	Suggestions
No printout.	Check the interface cable or wireless connection on both the machine and your
	computer. (uuQuick Setup Guide)

	Check that the machine is plugged in and that the		On/Off key is on.

	One or more ink cartridges have reached the end of their life.
	(See Replacing the ink cartridges uu page 50.)

	Check to see if the LCD is showing an error message.
	(See Error and Maintenance messages uu page 58.)

	If the LCD shows Cannot Print and Replace Ink, see Replacing the ink
	cartridges uu page 50.
	Check that the correct printer driver has been installed and chosen.

	Make sure that the machine is online.
	(Windows® XP)
	Click Start and then Printers and Faxes. Right-clickBrother MFC-XXXXX
	(where XXXXX is your model name). If the printer is offline, it will show
	Use Printer Online. Select this option to enable the printer.
	(Windows Vista®)
	Click	, Control Panel, Hardware and Sound and then Printers. Right-click
	Brother MFC-XXXXX(where XXXXX is your model name). If the printer is offline,
	it will show Use Printer Online. Select this option to enable the printer.
	(Windows® 7)
	Click	and then Devices and Printers. Right-clickBrother MFC-XXXXX
	(where XXXXX is your model name) and choose See what’s printing. Click
	Printer and make sure that Use Printer Offline is unchecked.

68

Contents

Page To create a better environment User's Guides and where do I find it (BASIC USE'S GUIDE) General information Loading paper Loading documents Sending a fax Receiving a fax Telephone and external devices Dialling and storing numbers Making copies How to print from a computer How to scan to a computer Routine maintenance Troubleshooting Menu and features Specifications Index (Advanced USE'S GUIDE) Using the documentation Symbols and conventions used in the documentation Accessing the Advanced User’s Guide, Software User’s Guide, Network User’s Guide, and Network b c How to find Scanning instructions Accessing Brother Support (Windows®) Accessing Brother Support (Macintosh) Control panel overview Page LCD screen indications Basic Operations Volume Settings Ring Volume Beeper Volume Speaker Volume LCD display Setting the backlight brightness LCD Language Setting the Fax Logic (sending and receiving sequence) Loading paper and other print media Page Page Loading envelopes and postcards Page Printable area Paper settings Paper Type Paper Size Acceptable paper and other print media Recommended print media Handling and using print media Choosing the right print media Paper weight, thickness and capacity How to load documents Using the ADF Using the scanner glass Unscannable area How to send a fax Stop faxing Setting scanner glass size for faxing Color fax transmission Cancelling a fax in progress Transmission Verification Report Receive Modes Using Receive Modes Receive Mode settings Ring Delay F/T Ring Time (Fax/Tel mode only) Fax Detect Voice operations Tone or pulse Phone line services Do you have Voice Mail Fax/Tel mode Telephone Service Caller ID (Caller IDentification) (not available in certain area) Advantages of Caller ID Setup Method Caller ID feature Connections settings Recording an outgoing message (OGM) on an external TAD External and extension telephones Connecting an external or extension telephone Multi-lineconnections (PABX) Operation from external and extension telephones Using a cordless external telephone Using remote codes Changing the remote codes How to dial Manual dialling Speed Dialling Search Fax Redial Additional Dialling Operations Outgoing Call history Caller ID history Changing Speed Dial names or numbers Storing numbers Storing a pause Storing Speed Dial numbers g h How to copy Stop copying Copy settings Paper Options Printing a document Scanning a document Scanning using the SCAN key Scanning using a scanner driver Scanning using the ControlCenter Replacing the ink cartridges Page Page Cleaning and checking the machine Cleaning the scanner glass Cleaning the print head Checking the print quality Checking the print alignment Packing and shipping the machine Page Error and Maintenance messages Page Page Page Page Error animations display Transferring your faxes or Fax Journal report Document jam Printer jam or paper jam Page Page Troubleshooting If you are having difficulty with your machine Printing (continued) Page Printing Received Faxes Telephone Line or Connections Sending Faxes Handling Incoming Calls Copying Difficulties Scanning Difficulties Software Difficulties Network Difficulties Dial Tone detection Telephone line interference / VoIP Machine Information Checking the serial number Reset functions How to reset the machine On-screenprogramming Menu table Page Page Page Network menu Page ) (continued) Page FAX SCAN COPY Speed Dial Redial/Pause Entering Text Inserting spaces Making corrections Repeating letters Special characters and symbols General Page Print media Fax Copy Scanner Printer Interfaces Computer requirements Consumable items Network (LAN) Page Page Page Page Visit us on the World Wide Web http://www.brother.com