Brother MFC-J430W 69

		Troubleshooting

Error Message	Cause	Action
No Caller ID	There is no incoming call history. You	If you want to use the Caller ID feature
	did not receive calls or you have not	call your telephone company. (See
	subscribed to the Caller ID service	Caller ID (Caller IDentification) (not
	from your telephone company.	available in certain area)
		uu page 34.)

No Ink Cartridge	An ink cartridge is not installed	Take out the new ink cartridge and re-
	correctly.	install it slowly until it clicks. (See
		Replacing the ink cartridges
		uu page 50.)

No Paper Fed	The machine is out of paper or paper	Do one of the following:
	is not correctly loaded in the paper	 Refill the paper in the paper tray,
	tray.	 Refill the paper in the paper tray,
	tray.	and then press Mono Start or
		and then press Mono Start or
		Color Start.
		 Remove the paper and load it
		again, and then press Mono Start
		or Color Start. (See Loading
		paper and other print media
		uu page 12.)

	The paper is jammed in the machine.	Remove the jammed paper by
		following the steps in Printer jam or
		paper jam uu page 65.

	Paper dust has accumulated on the	Clean the paper pick-up rollers.
	surface of the paper pick-up rollers.	(uuAdvanced User’s Guide: Cleaning
		the paper pick-up rollers)

	The Jam Clear Cover is not closed	Check the Jam Clear Cover is closed
	correctly.	evenly at both ends. (See Printer jam
		or paper jam uu page 65.)

No Response/Busy	The number you dialled has not	Verify the number and try again.
	answered or is busy.
Not Registered	You tried to access a Speed Dial	Set up the Speed Dial number. (See
	number that is not programmed.	Storing Speed Dial numbers	B
		uu page 43.)

Out of Memory	The machine's memory is full.	If a copy operation is in process
		Press Stop/Exit and wait until the
		other operations that are in progress
		finish, and then try again.

Paper Jam	Paper is jammed in the machine.	Remove the jammed paper by
		following the steps in Printer jam or
		paper jam uu page 65.
		Make sure the paper length guide is
		set to the correct paper size.

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Contents

Page To create a better environment User's Guides and where do I find it (BASIC USE'S GUIDE) General information Loading paper Loading documents Sending a fax Receiving a fax Telephone and external devices Dialling and storing numbers Making copies How to print from a computer How to scan to a computer Routine maintenance Troubleshooting Menu and features Specifications Index (Advanced USE'S GUIDE) Using the documentation Symbols and conventions used in the documentation Accessing the Advanced User’s Guide, Software User’s Guide, Network User’s Guide, and Network b c How to find Scanning instructions Accessing Brother Support (Windows®) Accessing Brother Support (Macintosh) Control panel overview Page LCD screen indications Basic Operations Volume Settings Ring Volume Beeper Volume Speaker Volume LCD display Setting the backlight brightness LCD Language Setting the Fax Logic (sending and receiving sequence) Loading paper and other print media Page Page Loading envelopes and postcards Page Printable area Paper settings Paper Type Paper Size Acceptable paper and other print media Recommended print media Handling and using print media Choosing the right print media Paper weight, thickness and capacity How to load documents Using the ADF Using the scanner glass Unscannable area How to send a fax Stop faxing Setting scanner glass size for faxing Color fax transmission Cancelling a fax in progress Transmission Verification Report Receive Modes Using Receive Modes Receive Mode settings Ring Delay F/T Ring Time (Fax/Tel mode only) Fax Detect Voice operations Tone or pulse Phone line services Do you have Voice Mail Fax/Tel mode Telephone Service Caller ID (Caller IDentification) (not available in certain area) Advantages of Caller ID Setup Method Caller ID feature Connections settings Recording an outgoing message (OGM) on an external TAD External and extension telephones Connecting an external or extension telephone Multi-lineconnections (PABX) Operation from external and extension telephones Using a cordless external telephone Using remote codes Changing the remote codes How to dial Manual dialling Speed Dialling Search Fax Redial Additional Dialling Operations Outgoing Call history Caller ID history Changing Speed Dial names or numbers Storing numbers Storing a pause Storing Speed Dial numbers g h How to copy Stop copying Copy settings Paper Options Printing a document Scanning a document Scanning using the SCAN key Scanning using a scanner driver Scanning using the ControlCenter Replacing the ink cartridges Page Page Cleaning and checking the machine Cleaning the scanner glass Cleaning the print head Checking the print quality Checking the print alignment Packing and shipping the machine Page Error and Maintenance messages Page Page Page Page Error animations display Transferring your faxes or Fax Journal report Document jam Printer jam or paper jam Page Page Troubleshooting If you are having difficulty with your machine Printing (continued) Page Printing Received Faxes Telephone Line or Connections Sending Faxes Handling Incoming Calls Copying Difficulties Scanning Difficulties Software Difficulties Network Difficulties Dial Tone detection Telephone line interference / VoIP Machine Information Checking the serial number Reset functions How to reset the machine On-screenprogramming Menu table Page Page Page Network menu Page ) (continued) Page FAX SCAN COPY Speed Dial Redial/Pause Entering Text Inserting spaces Making corrections Repeating letters Special characters and symbols General Page Print media Fax Copy Scanner Printer Interfaces Computer requirements Consumable items Network (LAN) Page Page Page Page Visit us on the World Wide Web http://www.brother.com