Troubleshooting

 

Printing (continued)

 

 

 

 

 

Difficulty

Suggestions

 

Poor print quality.

Check the print quality. (See Checking the print quality uu page 54.)

 

 

 

 

 

Make sure that the Media Type setting in the printer driver or the Paper Type

 

 

setting in the machine’s menu matches the type of paper you are using.

 

 

See Paper Type uu page 18.

 

 

uuSoftware User’s Guide: Printing (Windows®)

 

 

uuSoftware User’s Guide: Printing and Faxing (Macintosh)

 

 

 

 

 

Make sure that your ink cartridges are fresh. The following may cause ink to clog:

 

 

The expiration date written on the cartridge package has passed. (Brother

 

 

Original cartridges stay usable for up to two years if kept in their original

 

 

packaging.)

 

 

The ink cartridge has been in your machine for over six months.

 

 

The ink cartridge may not have been stored correctly before use.

 

 

 

 

 

Make sure you are using Brother Original Innobella™ ink. Brother does not

 

 

recommend the use of cartridges other than Brother Original cartridges or the

 

 

refilling of used cartridges with ink from other sources.

 

 

 

 

 

Try using the recommended types of paper.

 

 

(See Acceptable paper and other print media uu page 19.)

 

 

 

 

 

The recommended environment for your machine is between 20 °C to 33 °C.

 

 

 

 

White horizontal lines appear in text

Clean the print head. (See Cleaning the print head uu page 54.)

 

or graphics.

 

 

Make sure you are using Brother Original Innobella™ ink.

 

 

 

 

 

 

 

Try using the recommended types of paper.

 

 

(See Acceptable paper and other print media uu page 19.)

 

 

 

 

The machine prints blank pages.

Clean the print head. (See Cleaning the print head uu page 54.)

 

 

 

 

 

Make sure you are using Brother Original Innobella™ ink.

 

 

 

 

Characters and lines are blurred.

Check the printing alignment. (See Checking the print alignment uu page 55.)

 

 

 

 

Printed text or images are skewed.

Make sure the paper is loaded correctly in the paper tray and the paper side

 

 

guides are adjusted correctly. (See Loading paper and other print media

 

 

uu page 12.)

 

 

 

 

 

Make sure the Jam Clear Cover is closed correctly.

 

 

 

B

 

Clean the paper pick-up rollers. (uuAdvanced User’s Guide: Cleaning the paper

 

pick-up rollers)

 

 

 

Smudge or stain at the top centre of

Make sure the paper is not too thick or curled.

 

the printed page.

(Acceptable paper and other print media uu page 19)

 

 

 

 

Printing appears dirty or ink seems

Make sure you are using the recommended types of paper. (See Acceptable

 

to run.

paper and other print media uu page 19.) Don't handle the paper until the ink is

 

 

dry.

 

 

 

 

 

Make sure you are using Brother Original Innobella™ ink.

 

 

 

 

 

If you are using photo paper, make sure that you have set the correct paper type.

 

 

If you are printing a photo from your PC, set the Media Type of the printer driver.

 

 

 

 

Stains appear on the reverse side

Make sure the printer platen is not dirty with ink. (uuAdvanced User’s Guide:

 

or at the bottom of the page.

Cleaning the machine’s printer platen)

 

Make sure you are using Brother Original Innobella™ ink.

Make sure you are using the paper support flap.

(See Loading paper and other print media uu page 12.)

69