Troubleshooting

Printing Received Faxes

 

 

 

Difficulty

Suggestions

Condensed print and white streaks

You probably had a bad connection, with static or interference on the telephone

across the page or the top and

line. Ask the other party to send the fax again.

bottom of sentences are cut off.

 

 

 

Vertical black lines when receiving.

The sender's scanner may be dirty. Ask the sender to make a copy to see if the

 

problem is with the sending machine. Try receiving from another fax machine.

 

 

Received color fax prints only in

Replace the color ink cartridges that have reached the end of their life, and then

black and white.

ask the other person to send the color fax again.

 

(See Replacing the ink cartridges uu page 50.)

 

 

Left and Right margins are cut off or

Turn on Auto Reduction. (uuAdvanced User’s Guide: Printing a reduced

a single page is printed on two

incoming fax)

pages.

 

 

 

Telephone Line or Connections

 

 

Difficulty

Suggestions

Dialling does not work.

Make sure the machine is plugged in and turned on.

(No dial tone)

 

Check the line cord connections.

 

 

 

 

Change the Tone/Pulse setting. (uuQuick Setup Guide)

 

 

 

Lift the external telephone’s handset and listen for a dial tone. If there is no dial

 

tone, ask your telephone company to check the line and/or socket.

 

 

The machine does not answer

Make sure the machine is in the correct Receive Mode for your setup.

when called.

(See Receive Modes uu page 29.) Check for a dial tone. If possible, call your

 

machine to hear it answer. If there is still no answer, check the telephone line cord

 

connection. If there is no ringing when you call your machine, ask your telephone

 

company to check the line.

 

 

Sending Faxes

Difficulty

Suggestions

 

Cannot send a fax.

Check all line cord connections. Make sure the telephone line cord is plugged into

 

 

the telephone wall socket and the LINE socket on the machine.

B

 

 

 

Ask the other party to check that the receiving machine has paper.

 

Print the Transmission Verification Report and check for an error. (uuAdvanced

 

 

User’s Guide: Reports)

 

 

 

 

Transmission Verification Report

There is probably temporary noise or static on the line. Try sending the fax again.

 

says ”RESULT:ERROR”.

If you send a PC FAX message and get “RESULT:ERROR” on the Transmission

 

 

Verification Report, your machine may be out of memory. If the problem continues,

 

 

ask the telephone company to check your telephone line.

 

 

 

 

 

If you often get transmission errors due to possible interference on the telephone

 

 

line, try changing the menu setting of Compatibility to Basic(for VoIP).

 

 

(See Telephone line interference / VoIP uu page 75.)

 

Poor fax send quality.

Try changing your resolution to Fine or S.Fine. Make a copy to check your

 

 

machine's scanner operation. If the copy quality is not good, clean the scanner.

 

 

(See Cleaning the scanner glass uu page 53.)

 

 

 

 

Vertical black lines when sending.

Black vertical lines on faxes you send are typically caused by dirt or correction fluid

 

 

on the glass strip. Clean the glass strip. (See Cleaning the scanner glass

 

 

uu page 53.)

 

 

 

 

71