
| Troubleshooting | |
Printing Received Faxes |
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Difficulty | Suggestions | |
Condensed print and white streaks | You probably had a bad connection, with static or interference on the telephone | |
across the page or the top and | line. Ask the other party to send the fax again. | |
bottom of sentences are cut off. |
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Vertical black lines when receiving. | The sender's scanner may be dirty. Ask the sender to make a copy to see if the | |
| problem is with the sending machine. Try receiving from another fax machine. | |
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Received color fax prints only in | Replace the color ink cartridges that have reached the end of their life, and then | |
black and white. | ask the other person to send the color fax again. | |
| (See Replacing the ink cartridges uu page 50.) | |
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Left and Right margins are cut off or | Turn on Auto Reduction. (uuAdvanced User’s Guide: Printing a reduced | |
a single page is printed on two | incoming fax) | |
pages. |
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Telephone Line or Connections | ||
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Difficulty | Suggestions | |
Dialling does not work. | Make sure the machine is plugged in and turned on. | |
(No dial tone) |
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Check the line cord connections. | ||
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| Change the Tone/Pulse setting. (uuQuick Setup Guide) | |
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| Lift the external telephone’s handset and listen for a dial tone. If there is no dial | |
| tone, ask your telephone company to check the line and/or socket. | |
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The machine does not answer | Make sure the machine is in the correct Receive Mode for your setup. | |
when called. | (See Receive Modes uu page 29.) Check for a dial tone. If possible, call your | |
| machine to hear it answer. If there is still no answer, check the telephone line cord | |
| connection. If there is no ringing when you call your machine, ask your telephone | |
| company to check the line. | |
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Difficulty | Suggestions |
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Cannot send a fax. | Check all line cord connections. Make sure the telephone line cord is plugged into |
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| the telephone wall socket and the LINE socket on the machine. | B |
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| Ask the other party to check that the receiving machine has paper. | |
| Print the Transmission Verification Report and check for an error. (uuAdvanced |
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| User’s Guide: Reports) |
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Transmission Verification Report | There is probably temporary noise or static on the line. Try sending the fax again. |
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says ”RESULT:ERROR”. | If you send a PC FAX message and get “RESULT:ERROR” on the Transmission |
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| Verification Report, your machine may be out of memory. If the problem continues, |
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| ask the telephone company to check your telephone line. |
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| If you often get transmission errors due to possible interference on the telephone |
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| line, try changing the menu setting of Compatibility to Basic(for VoIP). |
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| (See Telephone line interference / VoIP uu page 75.) |
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Poor fax send quality. | Try changing your resolution to Fine or S.Fine. Make a copy to check your |
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| machine's scanner operation. If the copy quality is not good, clean the scanner. |
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| (See Cleaning the scanner glass uu page 53.) |
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Vertical black lines when sending. | Black vertical lines on faxes you send are typically caused by dirt or correction fluid |
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| on the glass strip. Clean the glass strip. (See Cleaning the scanner glass |
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