Brother MFC-J430W Sending Faxes, Printing Received Faxes, Telephone Line or Connections

	Troubleshooting
Printing Received Faxes
Difficulty	Suggestions
Condensed print and white streaks	You probably had a bad connection, with static or interference on the telephone
across the page or the top and	line. Ask the other party to send the fax again.
bottom of sentences are cut off.
Vertical black lines when receiving.	The sender's scanner may be dirty. Ask the sender to make a copy to see if the
	problem is with the sending machine. Try receiving from another fax machine.
Received color fax prints only in	Replace the color ink cartridges that have reached the end of their life, and then
black and white.	ask the other person to send the color fax again.
	(See Replacing the ink cartridges uu page 50.)
Left and Right margins are cut off or	Turn on Auto Reduction. (uuAdvanced User’s Guide: Printing a reduced
a single page is printed on two	incoming fax)
pages.
Telephone Line or Connections
Difficulty	Suggestions
Dialling does not work.	Make sure the machine is plugged in and turned on.
(No dial tone)
	Check the line cord connections.
	Change the Tone/Pulse setting. (uuQuick Setup Guide)
	Lift the external telephone’s handset and listen for a dial tone. If there is no dial
	tone, ask your telephone company to check the line and/or socket.
The machine does not answer	Make sure the machine is in the correct Receive Mode for your setup.
when called.	(See Receive Modes uu page 29.) Check for a dial tone. If possible, call your
	machine to hear it answer. If there is still no answer, check the telephone line cord
	connection. If there is no ringing when you call your machine, ask your telephone
	company to check the line.

Sending Faxes

Difficulty	Suggestions
Cannot send a fax.	Check all line cord connections. Make sure the telephone line cord is plugged into
	the telephone wall socket and the LINE socket on the machine.	B
	Ask the other party to check that the receiving machine has paper.
	Print the Transmission Verification Report and check for an error. (uuAdvanced
	User’s Guide: Reports)
Transmission Verification Report	There is probably temporary noise or static on the line. Try sending the fax again.
says ”RESULT:ERROR”.	If you send a PC FAX message and get “RESULT:ERROR” on the Transmission
	Verification Report, your machine may be out of memory. If the problem continues,
	ask the telephone company to check your telephone line.
	If you often get transmission errors due to possible interference on the telephone
	line, try changing the menu setting of Compatibility to Basic(for VoIP).
	(See Telephone line interference / VoIP uu page 75.)
Poor fax send quality.	Try changing your resolution to Fine or S.Fine. Make a copy to check your
	machine's scanner operation. If the copy quality is not good, clean the scanner.
	(See Cleaning the scanner glass uu page 53.)
Vertical black lines when sending.	Black vertical lines on faxes you send are typically caused by dirt or correction fluid
	on the glass strip. Clean the glass strip. (See Cleaning the scanner glass
	uu page 53.)

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