Brother MFC-J430W Scanning Difficulties, Software Difficulties

	Troubleshooting
Scanning Difficulties

Difficulty	Suggestions
TWAIN or WIA errors appear when	Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In
starting to scan. (Windows®)	Presto! PageManager with OCR, click File, Select Source and choose the
	Brother TWAIN/WIA driver.
TWAIN or ICA errors appear when	Make sure the Brother TWAIN driver is chosen as the primary source.
starting to scan. (Macintosh)	In PageManager, click File, Select Source and choose the Brother TWAIN driver.
	Mac OS X 10.6.x users can also scan documents using the ICA Scanner Driver.
	uuSoftware User’s Guide: Scanning a document using the ICA driver (Mac OS X
	10.6.x)

Poor scanning results when using	Try using the scanner glass. (See Using the scanner glass uu page 24.)
the ADF.

OCR does not work.	Try increasing the scanner resolution.
	(Macintosh users)
	Presto! PageManager must be downloaded and installed before use.
	See Accessing Brother Support (Macintosh) uu page 5 for further instructions.

Software Difficulties

Difficulty	Suggestions
Cannot install software or print.	(Windows® users only)
	Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
	and reinstall the software.

“Device Busy”	Make sure the machine is not showing an error message on the LCD.

Cannot print images from	To use FaceFilter Studio, you must install the FaceFilter Studio application from
FaceFilter Studio.	the CD-ROM supplied with your machine. (uuQuick Setup Guide)
	Also, before you start FaceFilter Studio for the first time, you must make sure your
	Brother machine is turned on and connected to your computer. This will allow you
	to access all the functions of FaceFilter Studio.

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Contents

Page To create a better environment User's Guides and where do I find it (BASIC USE'S GUIDE) General information Loading paper Loading documents Sending a fax Receiving a fax Telephone and external devices Dialling and storing numbers Making copies How to print from a computer How to scan to a computer Routine maintenance Troubleshooting Menu and features Specifications Index (Advanced USE'S GUIDE) Using the documentation Symbols and conventions used in the documentation Accessing the Advanced User’s Guide, Software User’s Guide, Network User’s Guide, and Network b c How to find Scanning instructions Accessing Brother Support (Windows®) Accessing Brother Support (Macintosh) Control panel overview Page LCD screen indications Basic Operations Volume Settings Ring Volume Beeper Volume Speaker Volume LCD display Setting the backlight brightness LCD Language Setting the Fax Logic (sending and receiving sequence) Loading paper and other print media Page Page Loading envelopes and postcards Page Printable area Paper settings Paper Type Paper Size Acceptable paper and other print media Recommended print media Handling and using print media Choosing the right print media Paper weight, thickness and capacity How to load documents Using the ADF Using the scanner glass Unscannable area How to send a fax Stop faxing Setting scanner glass size for faxing Color fax transmission Cancelling a fax in progress Transmission Verification Report Receive Modes Using Receive Modes Receive Mode settings Ring Delay F/T Ring Time (Fax/Tel mode only) Fax Detect Voice operations Tone or pulse Phone line services Do you have Voice Mail Fax/Tel mode Telephone Service Caller ID (Caller IDentification) (not available in certain area) Advantages of Caller ID Setup Method Caller ID feature Connections settings Recording an outgoing message (OGM) on an external TAD External and extension telephones Connecting an external or extension telephone Multi-lineconnections (PABX) Operation from external and extension telephones Using a cordless external telephone Using remote codes Changing the remote codes How to dial Manual dialling Speed Dialling Search Fax Redial Additional Dialling Operations Outgoing Call history Caller ID history Changing Speed Dial names or numbers Storing numbers Storing a pause Storing Speed Dial numbers g h How to copy Stop copying Copy settings Paper Options Printing a document Scanning a document Scanning using the SCAN key Scanning using a scanner driver Scanning using the ControlCenter Replacing the ink cartridges Page Page Cleaning and checking the machine Cleaning the scanner glass Cleaning the print head Checking the print quality Checking the print alignment Packing and shipping the machine Page Error and Maintenance messages Page Page Page Page Error animations display Transferring your faxes or Fax Journal report Document jam Printer jam or paper jam Page Page Troubleshooting If you are having difficulty with your machine Printing (continued) Page Printing Received Faxes Telephone Line or Connections Sending Faxes Handling Incoming Calls Copying Difficulties Scanning Difficulties Software Difficulties Network Difficulties Dial Tone detection Telephone line interference / VoIP Machine Information Checking the serial number Reset functions How to reset the machine On-screenprogramming Menu table Page Page Page Network menu Page ) (continued) Page FAX SCAN COPY Speed Dial Redial/Pause Entering Text Inserting spaces Making corrections Repeating letters Special characters and symbols General Page Print media Fax Copy Scanner Printer Interfaces Computer requirements Consumable items Network (LAN) Page Page Page Page Visit us on the World Wide Web http://www.brother.com