Troubleshooting

Printing (continued)

 

 

 

Difficulty

Suggestions

Ink is smudged or running when

Make sure to check the front and back of the paper. Place the glossy surface

using glossy photo paper.

(printing surface) face down. (See Paper Type uu page 18.)

 

 

 

If you use glossy photo paper, make sure that the paper type setting is correct.

 

 

When printing a disc, the Disc Tray

Use the application for label printing when you print the disc.

becomes dirty.

 

 

 

Printing Received Faxes

 

 

 

Difficulty

Suggestions

Condensed print and white streaks

You probably had a bad connection, with static or interference on the telephone

across the page or the top and

line. Ask the other party to send the fax again.

bottom of sentences are cut off.

 

 

 

Vertical black lines when receiving.

The sender's scanner may be dirty. Ask the sender to make a copy to see if the

 

problem is with the sending machine. Try receiving from another fax machine.

 

 

Received color fax prints only in

Replace the color ink cartridges that have reached the end of their life, and then

black & white.

ask the other person to send the color fax again.

 

(See Replacing the ink cartridges uu page 61.)

 

 

Left and Right margins are cut off or

Turn on Auto Reduction. (uuAdvanced User’s Guide: Printing a reduced

a single page is printed on two

incoming fax)

pages.

 

 

 

Telephone Line or Connections

Difficulty

Suggestions

 

 

Dialing does not work.

Check that the machine is plugged in and that the

On/Off key is on.

 

(No dial tone)

 

 

 

 

 

Check all line cord connections. Make sure the telephone line cord is plugged into

 

 

the telephone wall jack and the LINE jack of the machine.

 

 

 

 

 

(Canada only) Change the Tone/Pulse setting. (uuQuick Setup Guide)

 

 

 

 

 

Verify that the telephone line and jack are working by connecting a known working

 

 

telephone and telephone line to the jack. Then lift the external telephone’s handset

 

 

and listen for a dial tone. If there is no dial tone, ask your telephone company to

 

 

check the line and/or jack.

 

 

 

 

 

The machine does not answer

Make sure the machine is in the correct Receive Mode for your setup.

 

when called.

(See Choose the correct Receive Mode uu page 30.) Check for a dial tone. If

 

 

possible, call your machine to hear it answer. If there is still no answer, check that

 

 

the telephone line cord is plugged into the telephone wall jack and the LINE jack

 

 

of the machine. If there is no ringing when you call your machine, ask your

B

 

telephone company to check the line.

 

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