Error Message

Cause

Action

Cannot Detect

You installed a new ink cartridge too

Take out the new ink cartridge and

 

 

quickly and the machine did not detect

re-install it slowly until it clicks.

 

 

it.

 

 

 

 

 

 

 

If you are not using Genuine Brother

Use a new Genuine Brother

 

 

Innobella™ ink the machine may not

Innobella™ Ink Cartridge. If the error

 

 

detect the ink cartridge.

is not cleared, call Brother Customer

 

 

 

Service.

 

 

 

 

 

 

An ink cartridge is not installed

Take out the new ink cartridge and

 

 

properly.

re-install it slowly until it clicks. (See

 

 

 

Replacing the ink cartridges

 

 

 

uu page 61.)

 

 

 

Cannot Print

One or more of the ink cartridges have

Replace the ink cartridges. (See

Replace Ink

reached the end of their life. The

Replacing the ink cartridges

machine will stop all print operations.

uu page 61.)

 

 

While memory is available, black &

 

 

 

white faxes will be stored in the

 

 

 

memory. If a sending machine has a

 

 

 

color fax, the machine's “handshake”

 

 

 

will ask that the fax be sent as black &

 

 

 

white. If the sending machine has the

 

 

 

ability to convert it, the color fax will be

 

 

 

stored in the memory as a black &

 

 

 

white fax.

 

 

 

 

Check for a Printable

The disc cannot be printed on.

Remove the disc and place a printable

Disc

 

disc on the Disc Tray. Insert the Disc

 

 

 

Tray into the Disc Guide and line up

 

 

 

the triangular marks.

 

 

 

Press Start.

 

 

 

 

 

 

A disc is not in the Disc Tray.

Make sure a disc is properly placed in

 

 

 

the Disc Tray.

 

 

 

Comm.Error

Poor telephone line quality caused a

Send the fax again or connect the

 

 

communication error.

machine to another telephone line. If

 

 

 

the problem continues, call the

 

 

 

telephone company and ask them to

 

 

 

check your telephone line.

 

 

 

Connection Fail

You tried to poll a fax machine that is

Check the other fax machine's polling

 

 

not in Polled Waiting mode.

setup.

Cover is Open.

The scanner cover is not completely

Lift the scanner cover and then close it

 

 

closed.

again.

 

 

The ink cartridge cover is not

Firmly close the ink cartridge cover

 

 

completely closed.

until it clicks.

 

 

 

Data Remaining

Print data is left in the machine's

Press Stop/Exit. The machine will

 

 

memory.

cancel the job and clear it from the

 

 

 

memory. Try to print again.

 

 

 

Disc Jam [Front]

The disc jammed while printing. The

Remove the Disc Tray from the Disc

 

 

Disc Tray was automatically ejected

Guide.

 

 

from the front of the machine.

(See Disc Tray is jammed at the front

 

 

 

of the machine uu page 83.)

 

 

 

 

68