Brother BRTMFCJ825DW, MFC-J825DW, MFC-J835DW 88

	Error Message	Cause	Action
	Unable to Clean XX	The machine has a mechanical	Open the scanner cover and remove
	Unable to Init. XX	problem.	any foreign objects and paper scraps
	Unable to Init. XX	—OR—	from inside the machine. If the error
	Unable to Print XX	—OR—	message continues, disconnect the
	Unable to Scan XX	A foreign object such as a paper clip or	machine from the power for several
	Unable to Scan XX	ripped paper is in the machine.	minutes and reconnect it.
		ripped paper is in the machine.	minutes and reconnect it.
			(The machine can be turned off for
			approximately 24 hours without losing
			faxes stored in the memory. See
			Transferring your faxes or Fax Journal
			report uu page 75.)

	Unusable Device	A broken device has been connected	Unplug the device from the USB direct
	Disconnect device from	to the USB direct interface.	interface, then press On/Off to turn
	Disconnect device from		the machine off and then on again.
	front connector & turn
	machine off & then on
	Unusable Device	A USB device or USB Flash memory	Unplug the device from the USB direct
	Please Disconnect	drive that is not supported has been	interface. Turn the machine off and
	Please Disconnect	connected to the USB direct interface.	then on again.
	USB Device.	For more information, visit us at
		For more information, visit us at
		http://solutions.brother.com/.

	Wrong Ink Color	A color ink cartridge has been installed	Check which ink cartridges are not
		in the Black ink cartridge position.	matched by color to their ink cartridge
			positions and move them to their
			proper positions.

	Wrong Paper Size	The Paper Size setting does not	1 Check that the paper size you
		match the size of paper in the tray. Or,	choose matches the size of paper
		you did not set the paper guides in the	in the tray.
		tray to the indicators for the paper size	2 Make sure you loaded the paper in
		you are using.	2 Make sure you loaded the paper in
		you are using.	a Portrait position, by setting the
			a Portrait position, by setting the
			paper guides at the indicators for
			your paper size.
			3 After you have checked the paper
			size and the paper position, press
			Black Start or Color Start.

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Contents

Page If you need to call Customer Service Brother numbers Register your product FAQs (frequently asked questions) For Customer Service Ordering accessories and supplies Page Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice User's Guides and where do I find it (BASIC USER’S GUIDE) General information Loading paper Loading documents Sending a fax Receiving a fax Telephone services and external devices Dialing and storing numbers Making copies USB Flash memory drive How to print from a computer How to scan to a computer How to print on a Disc (CD/DVD/BD) Routine maintenance Menu and features Specifications Index (ADVANCED USER’S GUIDE) Page Using the documentation Symbols and conventions used in the documentation Accessing the Advanced User’s Guide, Software User’s Guide, Network User’s Guide, and Network How to find Scanning instructions How to find Network setup instructions Accessing Brother Support (Windows®) Accessing Brother Support (Macintosh) Control panel overview Page LCD Touchscreen Status LED Basic Operations Loading paper and other print media Page Page Loading envelopes and postcards Loading photo paper Page Page Printable area Paper settings Paper Type Paper Size Acceptable paper and other print media Recommended print media Handling and using print media Choosing the right print media Paper weight, thickness and capacity How to load documents Using the ADF Using the scanner glass Unscannable area How to send a fax Page Stop faxing Setting scanner glass size for faxing Color fax transmission Canceling a fax in progress How to preview an outgoing fax Transmission Verification Report Receive Modes Choose the correct Receive Mode Page Using Receive Modes Fax Only Fax/Tel Manual External TAD Receive Mode settings Ring Delay F/T Ring Time (Fax/Tel mode only) Fax Preview (Black & White only) How to preview a received fax Using Fax Preview Turning off Fax Preview Telephone services Voice Mail Distinctive Ring Turning off Distinctive Ring f g Registering the Distinctive Ring pattern Connecting an external TAD (telephone answering device) Connections Recording an outgoing message (OGM) on an external TAD Multi-lineconnections (PBX) External and extension telephones Connecting an external or extension telephone Using external and extension telephones Using a non-Brothercordless external telephone Using remote codes Changing the remote codes How to dial Manual dialing Speed Dialing Fax Redial Storing numbers Storing a pause Storing Speed Dial numbers Changing Speed Dial names or numbers How to copy Stop copying Copy settings Paper Options PhotoCaptureCenter™ operations (PHOTO mode) Using a memory card or USB Flash memory drive Getting started Page Print Images View Photos PhotoCaptureCenter™ print settings How to scan to a memory card or USB Flash memory drive Page Printing a document Scanning a document Scanning using the SCAN key Scanning using a scanner driver Scanning using the ControlCenter Overview How to load a Disc (CD/DVD/BD) Page Replacing the ink cartridges Page Page Cleaning and checking the machine Cleaning the scanner Cleaning the print head Checking the print quality Checking the print alignment Error and Maintenance messages Page Page Page Page Page Page Page Error animation Transferring your faxes or Fax Journal report Document jam Printer jam or paper jam Paper is jammed at the back of the machine Paper is jammed at the front and back of the machine Page Additional paper jam clear operations Page Disc Jam Disc Tray is jammed at the back of the machine Page Troubleshooting If you are having difficulty with your machine Printing (continued) Page Printing Received Faxes Telephone Line or Connections Receiving Faxes Receiving Faxes (continued) Sending Faxes Handling Incoming Calls Handling Incoming Calls (continued) Copying Difficulties Scanning Difficulties Software Difficulties PhotoCapture Center™ Difficulties Network Difficulties Network Difficulties (continued) Touchscreen Difficulties Dial Tone Telephone line interference / VoIP Machine Information Checking the serial number Reset functions How to reset the machine On-screenprogramming Menu table Page Page Page Network menu Page Page Menu (continued) Page FAX Page SCAN Page COPY Page Watermark Copy Settings Page PHOTO Print Settings Page Speed Dial Call History Fax Preview Ink Disc Entering Text Inserting spaces Making corrections Repeating letters General Page Print media Fax Copy PhotoCapture Center™ PictBridge Scanner Printer Interfaces Computer requirements Consumable items Network (LAN) Page Page Page Page Visit us on the World Wide Web http://www.brother.com