Troubleshooting

 

 

 

 

 

Error Message

Cause

Action

 

Disc Jam [Rear]

The disc jammed while printing.

Make sure there is enough space

 

 

 

behind the machine.

 

 

 

Lift the scanner cover. Gently push the

 

 

 

Disc Tray toward the back of the

 

 

 

machine and remove the Disc Tray.

 

 

 

(See Disc Tray is jammed at the back

 

 

 

of the machine uu page 84.)

 

 

 

 

 

Disc Tray did not

The Disc Tray is not inserted into the

After placing a disc on the Disc Tray,

 

Feed

Disc Guide.

insert the Disc Tray into the Disc

 

 

 

Guide and line up the triangular

 

 

 

marks. Press Start.

 

 

 

 

 

Disc Tray hits at

There is not enough space behind the

Remove the Disc Tray from the Disc

 

the back

machine for the Disc Tray to feed. The

Guide.

 

 

Disc Tray was automatically ejected

(See Disc Tray is jammed at the front

 

 

from the front of the machine.

of the machine uu page 83.)

 

 

 

 

 

 

The Disc Tray is stuck inside the back

Make sure there is enough space

 

 

of the machine.

behind the machine.

 

 

 

Lift the scanner cover. Gently push the

 

 

 

Disc Tray toward the back of the

 

 

 

machine and remove the Disc Tray.

 

 

 

(See Disc Tray is jammed at the back

 

 

 

of the machine uu page 84.)

 

 

 

 

 

Disconnected

The other person or other person's fax

Try to send or receive again.

 

 

machine stopped the call.

If calls are stopped repeatedly and you

 

 

 

are using a VoIP (Voice over IP)

 

 

 

system, try changing the Compatibility

 

 

 

to Basic (for VoIP). (See Telephone

 

 

 

line interference / VoIP uu page 96.)

 

 

 

 

 

Document Jam

The document was not inserted or fed

(See Using the ADF uu page 23.)

 

 

properly, or the document scanned

(See Document jam uu page 76.)

 

 

from the ADF was too long.

 

 

 

 

 

 

 

 

DR Mode in Use

The machine is in Distinctive Ring

Set Distinctive Ring to Off. (See

 

 

mode. You cannot change the

Turning off Distinctive Ring

 

 

Receive Mode from Manual to

uu page 39.)

 

 

another mode.

 

 

Failed to detect the

The machine failed to detect the

Do one of the following:

 

original

original (disc and photo) when

Remove any dirt from the scanner

 

 

scanning.

glass.

 

 

 

B

 

 

Before scanning, choose the type

 

 

of the document (disc or paper).

 

 

 

While scanning, close the scanner

 

 

 

cover.

 

 

 

Place only one sheet on the

 

 

 

scanner glass.

 

 

 

Make sure the document is placed

 

 

 

properly on the scanner glass.

 

 

 

 

 

High Temperature

The print head is too warm.

Allow the machine to cool down.

 

69