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Brother BRTMFCJ825DW, MFC-J825DW, MFC-J835DW Network Difficulties, Software Difficulties, PhotoCapture Center™ Difficulties

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Software Difficulties

Difficulty	Suggestions
Cannot install software or print.	(Windows® users only)
	Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
	and reinstall the software.

“Device Busy”	Make sure the machine is not showing an error message on the LCD.

Cannot print images from	To use FaceFilter Studio, you must install the FaceFilter Studio application from
FaceFilter Studio.	the CD-ROM supplied with your machine. (uuQuick Setup Guide)
	Also, before you start FaceFilter Studio for the first time, you must make sure your
	Brother machine is turned on and connected to your computer. This will allow you
	to access all the functions of FaceFilter Studio.

PhotoCapture Center™ Difficulties

Difficulty	Suggestions
Removable Disk does not work	1	Take out the memory card or USB Flash memory drive and put it back in
properly.		again.
	2	If you have tried “Eject” from within Windows®, take out the memory card or
		USB Flash memory drive before you continue.
	3	If an error message appears when you try to eject the memory card or USB
		Flash memory drive, it means the card is being accessed. Wait a while and
		then try again.
	4	If all of the above do not work, turn off your PC and machine, and then turn
		them on again. (You will have to unplug the power cord of the machine to turn
		it off.)

Cannot access Removable Disk	Make sure that you have correctly inserted the memory card or USB Flash
from Desktop icon.	memory drive.

Part of my photo is missing when	Make sure that Borderless printing and Cropping are turned off.
printed.	(uuAdvanced User’s Guide: Borderless printing and Cropping)

Network Difficulties

Difficulty	Suggestions
Cannot print over the network.	Make sure that your machine is powered on and is online and in Ready mode.
	Print a Network Configuration list (uuAdvanced User’s Guide: Reports) and
	check the current Network settings printed in this list. Reconnect the LAN cable to
	the hub to verify that the cabling and network connections are good. If possible,
	try connecting the machine to a different port on your hub using a different cable.
	If the connections are good, the machine shows LAN Active for 2 seconds.
	If you are using a wireless connection or are having Network problems
	uuNetwork User’s Guide: Troubleshooting

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Contents

Page If you need to call Customer Service Brother numbers Register your product FAQs (frequently asked questions) For Customer Service Ordering accessories and supplies Page Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice User's Guides and where do I find it (BASIC USER’S GUIDE) General information Loading paper Loading documents Sending a fax Receiving a fax Telephone services and external devices Dialing and storing numbers Making copies USB Flash memory drive How to print from a computer How to scan to a computer How to print on a Disc (CD/DVD/BD) Routine maintenance Menu and features Specifications Index (ADVANCED USER’S GUIDE) Page Using the documentation Symbols and conventions used in the documentation Accessing the Advanced User’s Guide, Software User’s Guide, Network User’s Guide, and Network How to find Scanning instructions How to find Network setup instructions Accessing Brother Support (Windows®) Accessing Brother Support (Macintosh) Control panel overview Page LCD Touchscreen Status LED Basic Operations Loading paper and other print media Page Page Loading envelopes and postcards Loading photo paper Page Page Printable area Paper settings Paper Type Paper Size Acceptable paper and other print media Recommended print media Handling and using print media Choosing the right print media Paper weight, thickness and capacity How to load documents Using the ADF Using the scanner glass Unscannable area How to send a fax Page Stop faxing Setting scanner glass size for faxing Color fax transmission Canceling a fax in progress How to preview an outgoing fax Transmission Verification Report Receive Modes Choose the correct Receive Mode Page Using Receive Modes Fax Only Fax/Tel Manual External TAD Receive Mode settings Ring Delay F/T Ring Time (Fax/Tel mode only) Fax Preview (Black & White only) How to preview a received fax Using Fax Preview Turning off Fax Preview Telephone services Voice Mail Distinctive Ring Turning off Distinctive Ring f g Registering the Distinctive Ring pattern Connecting an external TAD (telephone answering device) Connections Recording an outgoing message (OGM) on an external TAD Multi-lineconnections (PBX) External and extension telephones Connecting an external or extension telephone Using external and extension telephones Using a non-Brothercordless external telephone Using remote codes Changing the remote codes How to dial Manual dialing Speed Dialing Fax Redial Storing numbers Storing a pause Storing Speed Dial numbers Changing Speed Dial names or numbers How to copy Stop copying Copy settings Paper Options PhotoCaptureCenter™ operations (PHOTO mode) Using a memory card or USB Flash memory drive Getting started Page Print Images View Photos PhotoCaptureCenter™ print settings How to scan to a memory card or USB Flash memory drive Page Printing a document Scanning a document Scanning using the SCAN key Scanning using a scanner driver Scanning using the ControlCenter Overview How to load a Disc (CD/DVD/BD) Page Replacing the ink cartridges Page Page Cleaning and checking the machine Cleaning the scanner Cleaning the print head Checking the print quality Checking the print alignment Error and Maintenance messages Page Page Page Page Page Page Page Error animation Transferring your faxes or Fax Journal report Document jam Printer jam or paper jam Paper is jammed at the back of the machine Paper is jammed at the front and back of the machine Page Additional paper jam clear operations Page Disc Jam Disc Tray is jammed at the back of the machine Page Troubleshooting If you are having difficulty with your machine Printing (continued) Page Printing Received Faxes Telephone Line or Connections Receiving Faxes Receiving Faxes (continued) Sending Faxes Handling Incoming Calls Handling Incoming Calls (continued) Copying Difficulties Scanning Difficulties Software Difficulties PhotoCapture Center™ Difficulties Network Difficulties Network Difficulties (continued) Touchscreen Difficulties Dial Tone Telephone line interference / VoIP Machine Information Checking the serial number Reset functions How to reset the machine On-screenprogramming Menu table Page Page Page Network menu Page Page Menu (continued) Page FAX Page SCAN Page COPY Page Watermark Copy Settings Page PHOTO Print Settings Page Speed Dial Call History Fax Preview Ink Disc Entering Text Inserting spaces Making corrections Repeating letters General Page Print media Fax Copy PhotoCapture Center™ PictBridge Scanner Printer Interfaces Computer requirements Consumable items Network (LAN) Page Page Page Page Visit us on the World Wide Web http://www.brother.com