General information | 67 |
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Returning your phone | Declaration of Conformance |
If the Helpline is unable to remedy your problem they will ask you to return the product. Where possible, pack the product in its original packaging. Please remember to include all parts, including the line cords, power supply units and the original batteries. (Please note that we cannot take responsibility for goods damaged in transit). Please obtain and keep proof of posting from the Post Office.
Technical information
How many telephones can I have?
All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to calculate the number of items which may be connected to any one telephone line. Your BT Synergy 5500 has a REN of 1. A total REN of 4 is allowed. If the total REN of 4 is exceeded, the telephones may not ring. With different telephone types there is no guarantee of ringing, even when the REN is less than 4.
Any additional handsets and chargers that you register have a REN of 0.
R&TTE
This product is intended for use within the UK for connection to the public telephone network and compatible switchboards.
This equipment complies with the essential requirements for the Radio Equipment and Telecommunications Terminal Equipment Directive 1999/5/EC.
Hereby, Suncorp Technologies declares that this BT Synergy 5500 is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.
The Declaration of Conformance for the BT Synergy 5500 is published on the website: http://www.suncorptech.com/bt
Connecting to a switchboard
This product is intended for use within the UK for connection to the public telephone network and compatible switchboards, which support tone and pulse dialling and timed break recall. If in doubt please consult your service provider.
Inserting a pause
With some switchboards, after dialling the access code you may have to wait for a moment while the switchboard picks up an outside line so you will need to enter a pause in the dialing sequence.
Press and hold 
to insert a pause (P) before entering the telephone number.
You may also need to enter a pause when storing international numbers or charge card numbers.
Recall
You may need to use the recall function if you are connected to a switchboard/PBX (Private Branch Exchange), contact your PBX supplier for further information. The recall function is set to timed break recall and is also used for BT Calling Feature.
If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com
