What happens to my service if there’s a power or broadband failure?

Your service may not work if there’s a power cut or broadband connection failure. Access to emergency services is provided, but calls, including emergency calls to 999 or 112 made via BT Broadband Talk, may not work. These failures may be caused by reasons outside our control. Location information, provided to the emergency services, is limited to the address of the associated telephone line where applicable. BT does not currently support number portability.

Can I take my BT Broadband Talk number with me to another provider?

It isn’t currently possible to transfer your BT Broadband Talk number to another provider.

Your Hub and Hub Phone cannot be used with another provider.

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BT Hub Phone 2.1 manual