BT Answer, BT Hub Phone Helpdesk | BT Hub Phone 2.1 guide

BT Services

Your BT Hub Phone 2.1 gives you easy access to a range of BT services via the main menu:

•BT Answer 1571 – your voicemail service

•Helpdesk – BT Hub Helpdesk assistance

•Call Waiting – lets you know if a second caller is trying to reach you

•BT 118 5001 – BT Directory assistance

BT Answer 1571

To call 1571 and access your voicemail

1Press Menu, scroll down to BT Services and press Select.

2BT Answer 1571 is highlighted. Press Select to dial and then follow the voice prompts.

For easy dialling, 1571 is also stored as a speed dial number.

1Press and hold to speed dial BT Answer 1571, then follow the voice prompts.

BT Hub Phone Helpdesk

There is a comprehensive help section at the back of this guide on page 61. If your question isn’t answered there, you can also see the online help at www.bt.com/ broadbandtalk/support. If you still need some help, you can call the Hub Helpdesk.

To call the BT Hub Helpdesk

1Press Menu, scroll down to BT Services and press Select.

2 Scroll down to Helpdesk and press Select to dial.

1Please note that there are other directory services available.

Please refer to bt.com for pricing information.

45

Image 49

BT Hub Phone 2.1 BT Answer, BT Hub Phone Helpdesk, To call 1571 and access your voicemail, To call the BT Hub Helpdesk

Contents

BT Hub Phone Thank you for choosing BT Quick Start BT Hub Phone Contents Page Learn about… Page BT Hub Phone Other features includeUse this section to learn about BT Hub Phone BT Broadband Talk BT Home Hub BT Broadband Talk BT Broadband Talk tips Page Set-up Page BT Broadband Talk set-up Use this section to set upSign up to BT Broadband Talk Check equipment Follow these simple steps to set up your BT Hub Phone BT Broadband Talk is set upBT Hub Phone set-up Check box contents Register handset to your Home Hub Bac Help see Using the phone Page Making and receiving calls Use this section to find out more about Your handsetContacts Settings BT ServicesCalls Lists Help Using additional handsets Handset buttons Scroll up through menus/lists Switch to a caller waiting on hold Accessing menus directly from the standby screen Using menusHandset menus Menu option buttons Menu map Calls Lists Contacts Settings Example standby screen Handset displayHandset display icons You have missed 2 calls New event indicatorsTo view your new events If necessary, scroll to the event you want to view Press and hold Press to switch the handset back on again To switch the handset power on/offMaking calls with Broadband Talk To make an external call Options before dialling To end a callSave number press Select to add to your Contacts see Options during a call Secrecy To switch Secrecy onReceiving calls To answer a call Handsfree calling To switch to handsfree during a callTo reject the call To make a handsfree call To redial a number from the dialled calls list RedialPress to dial the number To delete entries from the dialled calls list To store a speed dial number Speed dialTo dial a speed dial number To switch the handset ringer on/off To switch key lock on and offFind handset Paging Key lock To add a new Contact Enter a name using the keypadEntering names Press Save to save the contact To access your ContactsTo dial a number from Contacts To edit a Contact Contact optionsTo add a number to a Contact To delete a number from a Contact To assign a ringtone to a Contact To set a default numberTo assign a Contact number to speed dial button To delete a Contact Contact list optionsTo select shared or handset only Contacts List To check the memory status To delete all Contacts To view the calls lists Other threeCaller details To dial a number from a call list Missed callsTo view your missed calls To save a number as a new contact Calls list optionsSave a number to an existing contact Delete all calls Delete a calls list entry BT Answer To call 1571 and access your voicemailBT Hub Phone Helpdesk To call the BT Hub Helpdesk Call Waiting To switch between the current and waiting callersTo end the current call and speak to the waiting caller To ignore the waiting caller BT 118 500* directory enquiriesTo call BT 118 500 directory enquiries To switch the Voicemail alert on/off To set the ringer volumeSounds To change your ringtone To switch the battery low warning on/off To switch keypad tones on/off To switch the new event backlight flash on/off Alarm and time settingsTo set an alarm on/off Display To change the alarm ringtone To stop the alarm ringingTo change the time format To switch auto talk on/off Call settingsTo add or edit a speed dial Press Save to confirm To manually check for software update Automatic software upgradeHandset software To show the current software version System PIN is set to 0000 as default is stored in the Hub ResetSystem PIN To change your BT Hub 4-digit PIN Enter the System PIN and press Select to confirm To perform a Settings or Full reset To register a GAP compatible handset To register a Hub Phone To de-register a handset Internal callsTo make an internal call To receive an internal call To transfer an external call to another Hub Phone Help Page Help If it still won’t turn on, please calls us on 0800 111 What if my phone won’t turn on? BT Hub Phone When am I using BT Broadband Talk? Why does my phone keeps flashing? What do the different battery icons mean?What’s my handset’s range? What are my BT Broadband Talk charges? How can I set up the 1571 voicemail service on my Hub Phone? What can affect call quality? What happens when I make emergency calls? What numbers can I call using BT Broadband Talk?Page General Safety Hearing aids CleaningEnvironmental Product disposal instructions for business users Product disposal instructions Within the guarantee period GuaranteeOutside the guarantee period Technical information For your recordsIf you have to return your BT Hub Phone Page Page Offices worldwide