Guarantee
We guarantee that the BT Hub Phone 2.1 will work to the relevant specification for the minimum period of your agreement* and that it will be free from faulty design, manufacture or materials. If at any time during the minimum period you find that the BT Hub or other equipment is not working properly you may return it to us and we will replace (or at our option) repair it.
We will not be responsible for any defects arising from fair wear and tear, accidental or wilful damage, misuse or failure to follow our instructions.
If you return any equipment as faulty, we may test the equipment – if it is working, we will send it back to you. If we do so, we may charge you our costs for our testing and postage. This does not affect your legal rights relating to equipment which is faulty or wrongly described.
Within the guarantee period
If you experience difficulty using the product, prior to returning it, please read the ‘Help’ section, or contact the BT Hub Phone 2.1 Helpline on 0800 111 4567, lines are open 24 hours a day, 7 days a week.
In the unlikely event of a defect occurring, please follow the Helpline’s instructions for replacement or repair.
Outside the guarantee period
If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the telephone network.
*The minimum period will be either 12 or 18 months depending on the option you choose when you place your order
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