What if my phone won’t turn on? | BT Hub Phone 2.1 instruction

What numbers can I call using BT Broadband Talk?

What happens when I make emergency calls?

What happens to my service if there’s a power or broadband failure?

Can I take my BT Broadband Talk number with me to another provider?

What if my phone won’t turn on?

If your BT Hub Phone 2.1 won’t turn on, please check that the batteries are inserted the right way round by aligning the polarity symbols (+ and –) on the batteries with the handset’s battery compartment. If these are the right way round, and the phone still won’t turn on, the batteries may be flat. With the batteries inserted, charge the handset in its cradle for 24 hours. The cradle needs to be attached to your Hub or separate mains power.

If it still won’t turn on, please calls us on 0800 111 4567.

Warning: only use the batteries supplied with your handset. If replacing these, see page 69.

How do I know BT Broadband Talk is set up on my Hub? Your Hub’s Phone light will be glowing steady blue and you’ll hear a higher pitched dial tone than usual. If the service isn’t working or activated, all calls will be made using your landline number. You won’t be able to receive calls to your BT Broadband Talk number on your Hub Phone until BT Broadband Talk is active on your Hub.

You can activate your service by logging in at www.bt.com/bbt using your BT Broadband Talk number and password and following the instructions. Your BT Broadband Talk number and password were sent to you by letter or email.

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BT Hub Phone 2.1 manual What if my phone won’t turn on?, If it still won’t turn on, please calls us on 0800 111

Contents

BT Hub Phone Thank you for choosing BT Quick Start BT Hub Phone Contents Page Learn about… Page Use this section to learn about Other features includeBT Hub Phone BT Hub Phone BT Broadband Talk BT Broadband Talk BT Home Hub BT Broadband Talk tips Page Set-up Page Sign up to BT Broadband Talk Use this section to set upBT Broadband Talk set-up Check equipment BT Broadband Talk is set up Follow these simple steps to set up your BT Hub PhoneBT Hub Phone set-up Check box contents Register handset to your Home Hub Bac Help see Using the phone Page Use this section to find out more about Your handset Making and receiving callsContacts BT Services SettingsCalls Lists Using additional handsets Help Handset buttons Switch to a caller waiting on hold Scroll up through menus/lists Handset menus Using menusAccessing menus directly from the standby screen Menu option buttons Calls Lists Contacts Settings Menu map Handset display Example standby screenHandset display icons To view your new events New event indicatorsYou have missed 2 calls If necessary, scroll to the event you want to view Making calls with Broadband Talk To switch the handset power on/offPress and hold Press to switch the handset back on again To make an external call Save number press Select to add to your Contacts see To end a callOptions before dialling Options during a call Receiving calls To switch Secrecy onSecrecy To answer a call To reject the call To switch to handsfree during a callHandsfree calling To make a handsfree call Press to dial the number RedialTo redial a number from the dialled calls list To delete entries from the dialled calls list Speed dial To store a speed dial numberTo dial a speed dial number Find handset Paging To switch key lock on and offTo switch the handset ringer on/off Key lock Enter a name using the keypad To add a new ContactEntering names To access your Contacts Press Save to save the contactTo dial a number from Contacts To add a number to a Contact Contact optionsTo edit a Contact To delete a number from a Contact To set a default number To assign a ringtone to a ContactTo assign a Contact number to speed dial button To select shared or handset only Contacts List Contact list optionsTo delete a Contact To check the memory status To delete all Contacts Other three To view the calls listsCaller details Missed calls To dial a number from a call listTo view your missed calls Calls list options To save a number as a new contactSave a number to an existing contact Delete a calls list entry Delete all calls BT Hub Phone Helpdesk To call 1571 and access your voicemailBT Answer To call the BT Hub Helpdesk To switch between the current and waiting callers Call WaitingTo end the current call and speak to the waiting caller BT 118 500* directory enquiries To ignore the waiting callerTo call BT 118 500 directory enquiries Sounds To set the ringer volumeTo switch the Voicemail alert on/off To change your ringtone To switch keypad tones on/off To switch the battery low warning on/off To set an alarm on/off Alarm and time settingsTo switch the new event backlight flash on/off Display To stop the alarm ringing To change the alarm ringtoneTo change the time format To add or edit a speed dial Call settingsTo switch auto talk on/off Press Save to confirm Handset software Automatic software upgradeTo manually check for software update To show the current software version System PIN ResetSystem PIN is set to 0000 as default is stored in the Hub To change your BT Hub 4-digit PIN To perform a Settings or Full reset Enter the System PIN and press Select to confirm To register a Hub Phone To register a GAP compatible handset To make an internal call Internal callsTo de-register a handset To receive an internal call To transfer an external call to another Hub Phone Help Page Help What if my phone won’t turn on? If it still won’t turn on, please calls us on 0800 111 When am I using BT Broadband Talk? BT Hub Phone What’s my handset’s range? What do the different battery icons mean?Why does my phone keeps flashing? What are my BT Broadband Talk charges? How can I set up the 1571 voicemail service on my Hub Phone? What can affect call quality? What numbers can I call using BT Broadband Talk? What happens when I make emergency calls?Page Safety General Cleaning Hearing aidsEnvironmental Product disposal instructions Product disposal instructions for business users Guarantee Within the guarantee periodOutside the guarantee period For your records Technical informationIf you have to return your BT Hub Phone Page Page Offices worldwide