62
What numbers can I call using BT Broadband Talk?
What happens when I make emergency calls?
What happens to my service if there’s a power or
broadband failure?
Can I take my BT Broadband Talk number with me to
another provider?
What if my phone won’t turn on?
If your BT Hub Phone 2.1 won’t turn on, please check that
the batteries are inserted the right way round by aligning
the polarity symbols (+ and –) on the batteries with the
handset’s battery compartment. If these are the right way
round, and the phone still won’t turn on, the batteries may
be at. With the batteries inserted, charge the handset in
its cradle for 24 hours. The cradle needs to be attached to
your Hub or separate mains power.
If it still won’t turn on, please calls us on 0800 111 4567.
WARNING: only use the batteries supplied with
your handset. If replacing these, see page 69.
How do I know BT Broadband Talk is set up on my Hub?
Your Hub’s Phone light will be glowing steady blue and
you’ll hear a higher pitched dial tone than usual. If the
service isn’t working or activated, all calls will be made
using your landline number. You won’t be able to receive
calls to your BT Broadband Talk number on your Hub Phone
until BT Broadband Talk is active on your Hub.
You can activate your service by logging in at
www.bt.com/bbt using your BT Broadband Talk number
and password and following the instructions. Your BT
Broadband Talk number and password were sent to you
by letter or email.