Chapter 15 Maintenance & Frequently Asked Questions 15-35
Maintenance &
Frequently Asked
Questions
LASER CLASS 3170 Series.
CFYA/YAH/YAN 120v US V1.0
The other party’s fax did not respond within
35 seconds.
Error Code Table (listed by number)Errors in reports are recorded as numbers because there is not enough
space to print a detailed description of the error in the report. When
errors are recorded in your reports, note the number and check it against
the table below to learn more about what caused the error.
PROBLEM SOLUTION
CODE
A document may be jammed in the automatic
document feeder (ADF) .
Remove the jammed document and try again.
(➞15-2)
Make a reduced copy of the document with a
copy machine and then send the copy, or cut
the document and paste it up on smaller sheets
of paper. (➞B-2)
Send the document again. Contact the other
party and have them check their fax. You can try
to send the document manually. For an overseas
call, add pauses to the registered number.
The document is longer than 39.4 inches (1
meter).
#0001
#0003
#0005
The other party is not using a G3 fax. Check with the other party and have them send
or receive the document using a G3 machine.
Re-fill the paper cassette and make sure the
stack is below the tabs. (➞2-31)
Check all paper cassettes and make sure they
are installed correctly.
Contact the other party and request that the
document be set correctly for polling on the
other fax.
The paper cassette on your fax is out of paper.
#0009
If the paper cassette still has paper in it, then the
paper cassette may not be installed correctly.
If you are polling a fax to receive a document,
the other party has not set the document
correctly on the fax.
Contact the other party and tell them to re-fill
their paper cassette.
The other fax has run out of paper and its
memory is full.
#0012
Make sure the subaddress/passwords match
the settings on the other party’s fax unit. If the
other party's fax is Canon fax and can set a
polling ID, request that they set the polling ID
to 255 decimal or 1111 1111 binary.
You cannot do polling sending.#0008
#0011
Recording paper jammed. Remove the jammed paper. (➞15-4)
The other fax does not answer, even after
several redialing attempts, or the other fax
was busy and unable to respond within 35
seconds.
#0018 Wait a few minutes and try again. If you still
cannot send the document, contact the other
party and confirm that the other fax has been
turned on. If the other fax is busy, try sending
your document at a later time. When you send
ducuments long distance, press Pause after
dialing. (➞6-10)