2

Troubleshooting

List of Error Codes without Messages

If a job or operation does not complete successfully, check the error code, and perform the necessary operations according to the error code displayed. You can check the error code on the Details screen when you press [Log] on the Status Monitor/Cancel screen. (See e-Manual > Status Monitor/Cancel.)

If a send, receive, or fax job does not complete successfully, the error code is printed in the Results column on the Activity Report and Send Report. However, if a send job is canceled, “STOP” is printed in the Results column on the Send Report. (See Getting Started.)

Perform the necessary procedures according to the error code.

# 001

Cause 1

Different sized originals were scanned without setting the Different Size Originals mode.

 

 

Remedy

Set the Different Size Originals mode, and then try scanning again.

 

 

Cause 2

Different sized originals were scanned in the 2-Sided Original without setting the Different Size Originals mode.

 

 

Remedy

Set the Different Size Originals mode, and then try scanning again.

 

 

# 009

 

 

 

 

 

Cause 1

There is no paper.

 

Load paper. (See “Loading Paper,” on p. 1-3.)

Remedy

 

 

Cause 2

The paper drawer is not inserted correctly into the machine.

 

Insert the paper drawer properly. (See “Loading Paper,” on p. 1-3.)

Remedy

 

 

# 037

 

 

 

 

 

Cause 1

Documents could not be received because there was insufficient memory available.

 

 

Remedy

Erase unnecessary documents and documents with errors from memory to increase the amount of available memory. (See e-

 

Manual > Fax/I-Fax Inbox and Access Stored Files.)

 

 

# 099

 

 

 

 

 

Cause1

The current job was interrupted.

 

 

Remedy

Try processing the job again.

 

 

Cause2

An error occurred because the main power switch was turned OFF while a job was being processed.

 

 

Remedy

Check to see if the main power switch is turned ON. Try processing the job again, if necessary. (See e-Manulal > Before You Start

 

Using This Machine.)

 

 

# 401

 

 

 

 

 

Cause

The memory media, server, or Advanced Box became full, or the maximum number of files that can be saved in the root directory

 

(the top folder inside the memory media) was reached.

 

 

Remedy

Delete unnecessary files in the memory media, server, or Advanced Box, or create a new folder and move existing files to that

 

folder to organize the files in the root directory.

2-54List of Error Messages