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Troubleshooting
Service Call Message
If a malfunction occurs and the machine cannot operate normally, a screen similar to the one shown below is displayed. Follow the instructions that appear on the touch panel display.
Even when the machine cannot operate normally, some functions may still be available.
-When the message <Check the printer. Call service representative.> is displayed to indicate that the Print function is unavailable, functions that do not use the Print function (such as [Scan and Send]) can be used. (However, faxes cannot be sent from computers.)
-When the message <Check the scanner. Call service representative.> is displayed to indicate that the Scan function is unavailable, functions that do not use the Scan function (such as [Access Stored Files]) can be used.
Contacting Your Local Authorized Canon Dealer
If a message like the one shown below appears, follow the procedure described below.
Do not connect or disconnect the power cord with wet hands, as this may result in electrical shock..
Always grasp the power plug when disconnecting the power cord.. Pulling on the power cord may expose or snap the core wire, or otherwise damage the power cord.. If the power cord is damaged, this could cause current to leak, resulting in a fire or electrical shock..
If you turn OFF the main power switch when there is a job waiting to print, that job is erased.